Question [SOLUTION] Black screen after GPU stress

[MichiMoments]

CPU: AMD 5 5600x
CPU cooler: Noctua NH-U12S
Motherboard: ASUS TUF b550-plus
Ram: Corsair vengance ddr4, 2x8, 3600
SSD/HDD: (main) samsun evo 970 ssd 500gb, (secondary) spcc m2 ssd 1tb
GPU: ZOTAC Gaming GeForce RTX 3060 Ti
PSU: Corsair RMX Series (2018), RM650x (bought 2021 brand new)
OS: Windows 10


Ive had my pc working since august 2021.

Last month i noticed that when playing a game my pc suddenly chrashed but the screen went black, no blue screen. Later I started making test to my pc (user benchmarks) and only when it got to the gpu test it completly stops working (the black screen appears). I have plenty test done and here are multiple videos and hwinfo csv with the information prior to the crash and when it crashed.

This is the drive link: https://drive.google.com/drive/folders/1n8fMRSA3EWq312I59l_p2LFN7AzPZQv-?usp=sharing

 

[Lutfij]

Welcome to the forums, newcomer!

BIOS version for your motherboard?

Use DDU to remove all GPU drivers(Intel, AMD and Nvidia) from your platform, then manually reinstall the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

 

[MichiMoments]

My bios version is "American Megatrends Inc 2423 8/10/2021" (UEFI mode).

I used DDU to remove the drivers, then I reinstalled them, then I tested again and it still crashed. In the drive is a picture just before the crash (its called just before crash)

 

[MichiMoments]

Also tried using cinebench r24 and 3dmark to see if it was the benchmark problem but the same result happend

 

[MichiMoments]

Already updated BIOS and same problem (new bios 3405, 12/13/2023)

 

[thestryker]

Do the fans go to maximum RPM when this black screen happens?

 

[MichiMoments]

Out of the 10-20 times it has crashed, only 1-4 times it did (maximum rpm)

 

[thestryker]

Usually if it does the max RPM fan thing it's purely a power issue, but if it doesn't do that every time I'm not sure it's that simple.

I looked through the logs and there isn't anything that stands out thermals, power consumption or clockspeed wise which raises any red flags. It doesn't even look like the GPU is logging as particularly high usage, but it could still be something physical which is the issue. It'd be worth checking all connections to make sure they're good and maybe unplugging and plugging back in of the power connectors.

If you're using a riser cable instead of plugging directly into the motherboard that would be something to circumvent to test.

You mentioned Cinebench so I wondered if it does the CPU test successfully?

 

[MichiMoments]

1) Yes both the single core and multi core test were succesful and the results seem to show that the cpu is fine.

2) The gpu is plugged directly to the motherboard,.

3) I will disconnect and then reconect all the cables involving both the psu and gpu. I'll make more test and then i will reply

 

[MichiMoments]

Hi, i changed the pcie cable and now it works, thanks! Do you know how to mark the post as answered?

 

[thestryker]

Glad to hear that worked out it's always one of the first things I go to because I had a card I hadn't plugged in the cable quite right and a black screen situation happened.

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