Question [SOLVED!] BRAND NEW computer randomly shuts down

[OllieJ]

Hello.

I am new here, and I am not sure where to post this.

I got a brand new, pre-built computer this evening, and I installed two games: Modern Warfare, and Rainbow Six: Siege.

I played them for a bit, but suddenly the computer started to randomly shut down, there was no warning or anything.

I tried to check the temperature of everything, and everything seemed normal.

Do you guys have any idea what might cause the issue?

Specs:

Intel i7 9700K 3.6 GHz.
MSI Nvidia Geforce RTX 2070 Super 8GB
AsRock Z390 Phantom Gaming 4S
16GB RAM, 2x8GB Ram, and they are identical.
The Case is a MSI Gungnir 100d
WD Blue 3D Nand 500GB M.2 SSD
PSU Ritoro Enigma 850WG2

 

[Mooons]

Plugged into a surge protector?

Adjust sleep/off timer in windows?

 

[ttower2020]

This sounds suspiciously like the PC lost power. I would just continue using it for a little while, and see if the issue happens again. If it doesnt, you can probably ignore it for now. If the problem happens again, I would contact any customer support your prebuilt might have, and if that fails, check any connections. Sometimes during shipping, parts can come loose, like RAM or PSU plugs. Just make sure all connections are tight, and reseat anything that seemed loose.

 

[OllieJ]

Okay, I started up a game today, and let it run, I then checked the temp on my CPU, and it was 112 degrees Celsius.

I think there's a fault in the CPU cooler.

 

[drivinfast247]

Okay, I started up a game today, and let it run, I then checked the temp on my CPU, and it was 112 degrees Celsius.

I think there's a fault in the CPU cooler.

And that cooler would be?

 

[Mooons]

112 degrees Celsius.

Oh my....

 

[NightHawkRMX]

Yea that temperature would be an issue.

What is the make and model of this system?

 

[OllieJ]

And that cooler would be?

Arctic https://www.arctic.ac/eu_en/freezer-33-esports-one.html

That one.

 

[NightHawkRMX]

What software are you using to monitor that temp?
That cooler should handle a stock 9700k

 

[OllieJ]

Yea that temperature would be an issue.

What is the make and model of this system?

I don't think it's an official brand.

I mean it looks like the store I bought it from, built it.

and it looks like they messed up.

 

[OllieJ]

What software are you using to monitor that temp?
That cooler should handle a stock 9700k

I am using HWMonitor and ASROCK Gaming tuning to monior.

I have not touched any settings.

 

[NightHawkRMX]

I would recommend you take the cooler off and remount it. Sounds like a bad mounting job

 

[Mooons]

I would recommend you take the cooler off and remount it. Sounds like a bad mounting job

Check the thermal paste as well. If you have laying around I guess you could reapply some as well.

 

[OllieJ]

Check the thermal paste as well. If you have laying around I guess you could reapply some as well.

I took it back to the store, and they checked the connection between the CPU and the CPU cooler, apparently when the PC was assembled, a little sticker that says "Remove this sticker, before installing cooler." hadn't been removed, which as you all know makes the cooler do nothing to cool the CPU.

Thanks for the help guys, I'm gonna mark this one as SOLVED.