[SOLVED] Computer lags and then crashes on start-up - VIDEO_SCHEDULER_INTERNAL_ERROR (119) ?

Jul 10, 2025
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Hi. I'm having an issue with my system where my display driver (most likely) seems to crash or fail to load on startup of my system or return from Sleep mode. It is not consistent and happens at random. I experienced only 1 blue screen and it gave the VIDEO_SCHEDULER_INTERNAL_ERROR error on screen. .DMP files are created when my computer crashes and restarts and I've provided links to them below. I have had no issues when gaming. This issue only happens on startup, returning from Sleep, and seemingly at random. If it boots up normally without this issue it runs fine for hours/days and I have no issues gaming or doing anything else.

Computer Specs:
  • Windows 10 Home 64-bit w/latest updates
  • AMD Ryzen 7 7800X3D
  • EVGA RTX 3080 FTW3 12GB
  • 32GB G.SKILL RAM @6000MHz
  • MSI X670E Motherboard with latest BIOS
  • Corsair RM850e Power Supply
  • 1TB WD SN750 NVMe (OS installed here), 2TB Crucial T500 NVMe, 2TB WD SN770 NVMe
  • Monitors: DELL 2721DGF 27" 2560x1440 display @165hz, HP X27Q 27" 2560x1440 display @165hz
Symptoms:
  • Intense lag on system startup even on the Windows login screen or returning from Sleep mode.
  • Occasional video artifacts such as black and white boxes appear on display
  • High CPU usage despite no high CPU usage tasks taking place apart from startup programs (Steam, Discord, Logitech G-Hub, etc.)
  • After a variable amount of time 15s - 2m my displays will go dark (assuming this is when the display driver dies), my computer crashes and then restarts.
Attempted fixes:
  • Reformat drive and reinstall Windows 10
  • DDU NVIDIA drivers and install fresh drivers. Drivers I've tried: 560.94 (Windows update on fresh install), 566.36 (seemed to be a stable version for a lot of people), 576.02, 576.80, and 576.88 (latest).
  • Update integrated GPU drivers
  • Re-seat GPU and RAM
  • Turn off Windows Fast Start-up
Here are the .DMP files:
Here's a couple videos of what it looks like on startup (no crash recorded, but happens soon after video ends): https://streamable.com/44x7z9, https://streamable.com/6hdtp1
 
Welcome to the forums, newcomer!

EVGA RTX 3080 FTW3 12GB
+
Corsair RM850e Power Supply
How old is the PSU? The RTX3000 series was notorious for having high transient load spikes, which is why users were advised to overprovision on their PSU's;
View: https://www.youtube.com/watch?v=wnRyyCsuHFQ

In your instance, you should've gone with a 1KW unit(from the same Corsair series).

MSI X670E Motherboard with latest BIOS
For the sake of relevance, please state the BIOS version for your motherboard at this moment of time.

Reformat drive and reinstall Windows 10
With all drives disconnected from the system when you were performing the OS install? Recreating the bootable USB installer to rule out a corruption? Installing the OS in offline mode? Installing all necessary drivers with the latest versions while in offline mode?
 
Welcome to the forums, newcomer!

EVGA RTX 3080 FTW3 12GB
+
Corsair RM850e Power Supply
How old is the PSU? The RTX3000 series was notorious for having high transient load spikes, which is why users were advised to overprovision on their PSU's;
View: https://www.youtube.com/watch?v=wnRyyCsuHFQ

In your instance, you should've gone with a 1KW unit(from the same Corsair series).

MSI X670E Motherboard with latest BIOS
For the sake of relevance, please state the BIOS version for your motherboard at this moment of time.

Reformat drive and reinstall Windows 10
With all drives disconnected from the system when you were performing the OS install? Recreating the bootable USB installer to rule out a corruption? Installing the OS in offline mode? Installing all necessary drivers with the latest versions while in offline mode?
Thank you for replying Lutfij! I can definitely look into getting a 1000W PSU. I wasn't aware of the transient load spikes.
  • PSU is only 1 year old, ordered on 04/20/2024 with the case, motherboard, CPU, and RAM. GPU and 1TB NVMe came from previous computer but was wiped before installing with new parts.
  • BIOS Version: 1.B0, BIOS Release: 04/24/2025
  • All NVMe's remained inside the system on reinstall of Windows 10. I created a bootable USB installer of Windows 10 using the Microsoft Media Creation Tool. Windows 10 was installed in offline mode.
  • 560.94 NVIDIA driver was installed after connecting to the internet and was done through Windows Update. Other NVIDIA drivers I installed such as 566.36 were done by downloading from the NVIDIA website. I unplugged my Ethernet cable before restarting into Safe Mode to use DDU. I'd only plug my Ethernet in after I had installed the newer version drivers (566.36, 576.02, 576.80, and 576.88 (latest)).
  • Chipset and miscellaneous drivers were downloaded and installed using MSI Center from MSI's website (also comes with the motherboard on new OS install).
Hope that helps!
 
(both bugchecks were the same)

some of your core windows files have been modified.
win32k.sys
win32kbase.sys
win32kfull.sys

overclock driver installed:
NTIOLib_X64.sys Tue Sep 10 19:37:34 2024
and
C:\Program Files\AMD\RyzenMasterSDK\bin\AMDRyzenMasterDriver.sys Wed Oct 30 01:52:15 2024

I would start by running cmd.exe as an admin then run
dism.exe /online /cleanup-image /restorehealth

then use microsoft autoruns64.exe and remove ntiolib_x64.sys
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

(I would expect ntiolib_x64.sys is the cause of this bugcheck )
bugcheck was in the direct x graphics memory management system.
the error would indicate that it did not get a signal in the electronics.
(basically it would lead to a watchdog timeout)

machine info:
: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.7, DMIVersion 0, Size=2430]
BiosMajorRelease = 5
BiosMinorRelease = 35
BiosVendor = American Megatrends International, LLC.
BiosVersion = 1.A0
BiosReleaseDate = 03/17/2025
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = MS-7E16
BaseBoardManufacturer = Micro-Star International Co., Ltd.
BaseBoardProduct = X670E GAMING PLUS WIFI (MS-7E16)
BaseBoardVersion = 1.0
7: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 4200
Identifier = REG_SZ AMD64 Family 25 Model 97 Stepping 2
ProcessorNameString = REG_SZ AMD Ryzen 7 7800X3D 8-Core Processor
Update Status = REG_DWORD 1
VendorIdentifier = REG_SZ AuthenticAMD
 
Alright, to anyone else who is having this issue I think I nailed down the problem. Enabling XMP in my BlOS was causing the issue.

This is my motherboard: https://www.newegg.com/msi-x670e-ga...70-am5/p/N82E16813144647?item=N82E16813144647

This is my RAM: https://www.newegg.com/g-skill-trid...-black/p/N82E16820374351?item=N82E16820374351

It defaulted to 4800MHz in my BIOS, but with XMP enabled it hits 6000MHz, but that's where stability issues started rising.

After 30+ restarts, shut-downs, and returning from sleep without XMP enabled I was having 0 issues. The first restart after I enabled XMP, the issue cropped up again with intense instability on Windows startup and login. I did another 10+ restarts with XMP enabled and the issue was returning every third cold boot, restart, and return from sleep.

What's weird is that when I look at the compatibility for my RAM with my MSI X670E motherboard, it shows up as compatible up to 6000MHz. This might be an MSI motherboard issue or a RAM issue. I'm going to try a new set of RAM first.
 
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Overclocking RAM too highly is a common cause of BSODs. Do be aware that, according to your CPU's specs, the maximum RAM speed that AMD guarantee for that CPU is 5200MHz. Some CPUs will drive RAM faster that that, but it's not guaranteed. Based on that you should be able to select a 5200MHz XMP profile and remain stable. You can then experiment with clock speeds higher than this to see how fast your CPU can go and remain stable.