News Some Ryzen 7 9800X3D CPUs are allegedly dying prematurely — over 100 cases documented based on user feedback

[Gururu]

Another misleading article headline. Here, I fixed it for you.

Some Ryzen 7 9800X3D CPUs are allegedly dying prematurely — over 100 cases documented based on user feedback and the vast majority are related to ASROCK motherboards.​

Vast majority (google): "The greatest part of something, to the point where alternatives are nearly irrelevant in size".

I don't think a ratio of 80:20 for ASrock:non-ASrock qualifies as a vast majority.

 

[HAZERD2]

And how many of those reports are real? Would be easy for some Intel diehard fans to go on reddit and say "my 9800x3d just died". We are not living in a magical world with rainbows and unicorns, and random people online can't be blindly trusted.

And how many of the AMD die hard fans would not post their rate of failures?
They are also random people that cannot be trusted

 

[jlake3]

Vast majority (google): "The greatest part of something, to the point where alternatives are nearly irrelevant in size".

I don't think a ratio of 80:20 for ASrock:non-ASrock qualifies as a vast majority.

There are 8 brands on Newegg selling AM5 motherboards (albeit 3-4 of them have pretty limited lineups). Asrock failures are more than 6 times that of the second-highest brand, and more than 4 times that of all of the other seven brands combined.

I think most people would look at that and say the vast majority of failures are happening on ASRock.

 

[AmmaniReaper]

This is why you don't upgrade every year.

 

[stuff and nonesense]

This is why you don't upgrade every year.

Or perhaps, why you do. Always in warranty?

 

[TerryLaze]

There are 8 brands on Newegg selling AM5 motherboards (albeit 3-4 of them have pretty limited lineups). Asrock failures are more than 6 times that of the second-highest brand, and more than 4 times that of all of the other seven brands combined.

I think most people would look at that and say the vast majority of failures are happening on ASRock.

Depends on how much asrock is selling compared to the others, if all of them have more or less the same number of sales then yes, but if asrock outsells the others by also 4-6 times then it's not really a surprise if 4-6 times the failures come from the brand that sells that amount more.

 

[TerryLaze]

Or perhaps, why you do. Always in warranty?

You would have to upgrade the whole system, that's not worth it just to not lose the warranty.
Otherwise any part you didn't upgrade could be the issue or prevent you from getting a warranty replacement.

 

[Gururu]

There are 8 brands on Newegg selling AM5 motherboards (albeit 3-4 of them have pretty limited lineups). Asrock failures are more than 6 times that of the second-highest brand, and more than 4 times that of all of the other seven brands combined.

I think most people would look at that and say the vast majority of failures are happening on ASRock.

I am just citing facts. If someone claims Asrock composes the vast majority, then the fact is that the claim is simply false.

 

[Pierce2623]

Given, the great many 9800X3D (and other AM5 CPUs) sold, the mere 100+ cases is well sub-single-percentage.
This easily could be a 'defect batch' of CPUs, or a shared component all these board manufacturers use (voltage reg, etc. that itself is part of a 'bad batch').

It's happening enough, with enough consistency to not excuse as 'normal failure rate', but there's no (current) indicator that this is a far-reaching or commonplace "systemic" issue.

100 is literally 1% of just February sales for the 9800x3d. They’re basically selling them at a rate of 8k-10k a month,

 

[jlake3]

Depends on how much asrock is selling compared to the others, if all of them have more or less the same number of sales then yes, but if asrock outsells the others by also 4-6 times then it's not really a surprise if 4-6 times the failures come from the brand that sells that amount more.

Anecdotal, but from what I’ve seen Asus is popular enough there’s no way they’re being outsold by ASRock by 6-to-1, and no way ASRock has 80% marketshare in AMD motherboards. They certainly are popular, but they don’t have that level of dominance. ASRock and Asus together maybe could be 80%, maybe.

I am just citing facts. If someone claims Asrock composes the vast majority, then the fact is that the claim is simply false.

You’re calling it a fact, but there is no singular defined percentage that everyone agrees is “a vast majority”. You seem to personally have a very high bar.

 

[Gururu]

Anecdotal, but from what I’ve seen Asus is popular enough there’s no way they’re being outsold by ASRock by 6-to-1, and no way ASRock has 80% marketshare in AMD motherboards. They certainly are popular, but they don’t have that level of dominance. ASRock and Asus together maybe could be 80%, maybe.

You’re calling it a fact, but there is no singular defined percentage that everyone agrees is “a vast majority”. You seem to personally have a very high bar.

Sure, if you believe in alternate facts.

 

[YSCCC]

it would be worse for AMD if it was spread evenly in all motherboards.
This is 100% asrock bs.

let's wait and see, the intel degradation is that even at stock setting, using any MB, if you don't go day 1 undervolt, maybe after initial benchmarking the stock CPU you're likely having a somewhat extra degraded CPU, if this is Asrock being over aggressive or OC related, a simple advise just like don't OC the X3D chip could just do the trick. somehow given the initial review of how well the X3D can now be overclocked with reasonable voltages shown could be one of the reason that something hidden in some Asrock bios auto setting could F it up like Raptor Lake microcode degradation if one just as simple as use PBO and think it's 100% safe

 

[tamalero]

let's wait and see, the intel degradation is that even at stock setting, using any MB, if you don't go day 1 undervolt, maybe after initial benchmarking the stock CPU you're likely having a somewhat extra degraded CPU, if this is Asrock being over aggressive or OC related, a simple advise just like don't OC the X3D chip could just do the trick. somehow given the initial review of how well the X3D can now be overclocked with reasonable voltages shown could be one of the reason that something hidden in some Asrock bios auto setting could F it up like Raptor Lake microcode degradation if one just as simple as use PBO and think it's 100% safe

honestly, I would´t be surprised.

After all, the motherboard manufacturers performance were so similar to each other and the crap of LEDs no longer attract that many customers as they used to (aka everyone has leds now). The only way to differenciate themselves is to claim better performance and that usually means default OC.

I still remember when many ASUS motherboards used to overclock and turn on either intel's OC or AMD's OC methods by default on their "default factory settings" instead of being in the "optimized" settings.
Even if they were overheating.

 

[King_V]

This sounds worse than the Intel degradation problems. Hopefully AMD doesn't deny it for years.

Please show your math on this to indicate exactly HOW it is worse, given the number of CPUs affected by each problem.

Vast majority (google): "The greatest part of something, to the point where alternatives are nearly irrelevant in size".

I don't think a ratio of 80:20 for ASrock:non-ASrock qualifies as a vast majority.

Ok, I take back what I said earlier, because this comment shows that your math is questionable.
Firstly, its 82:18, if you check the table provided in the article.
Secondly, we're not talking about ASRock vs some brand you made up called NonASRock. THREE other brands were included, namely, Asus, Gigabyte, and MSI.

Did you want to merely say "majority?" After all, it would take any value greater than 50% to constitute "majority"

Depends on how much asrock is selling compared to the others, if all of them have more or less the same number of sales then yes, but if asrock outsells the others by also 4-6 times then it's not really a surprise if 4-6 times the failures come from the brand that sells that amount more.

Do you have any sort of evidence that remotely indicates that ASRock has such a disproportionate share of the AM5 motherboard market? If so, please show this evidence.

If not, then you are engaging in outright disinformation.

 

[TerryLaze]

given the number of CPUs affected by each problem.

Do you have any actual numbers? For both sides.

Do you have any sort of evidence that remotely indicates that ASRock has such a disproportionate share of the AM5 motherboard market? If so, please show this evidence.

If not, then you are engaging in outright disinformation.

Learn to read bro.
I made a statement for both possibilities.
I didn't say that it is one way or another.
"if all of them have more or less the same number of sales
...
if asrock outsells the others"

 

[Gururu]

Please show your math on this to indicate exactly HOW it is worse, given the number of CPUs affected by each problem.

Not about numbers, just about severity. Death is worse than the occasional crash under stress.

 

[Notton]

https://wccftech.com/amd-ryzen-9-9950x3d-explodes-on-asrock-x870-pro-rs/
Turns out, it just might be Asrock this entire time.
The 9950X3D has same bulge spot as 7800X3D fed with excessive SoC voltage from poorly configured BIOS.

 

[stuff and nonesense]

The projected numbers from tech spot :

Specifically, Asus is expected to deliver 15 million units; Gigabyte, 10.3 million; MSI, 9.3 million; and Asrock, 4.2 million – a record for the group.

If the projected sales were anywhere close to being replicated in the market ASRock are simply bad. 80% of the failures on one ninth of the market. I know that is drawing a conclusion on a projection….

 

[thestryker]

The projected numbers from tech spot :

Specifically, Asus is expected to deliver 15 million units; Gigabyte, 10.3 million; MSI, 9.3 million; and Asrock, 4.2 million – a record for the group.

If the projected sales were anywhere close to being replicated in the market ASRock are simply bad. 80% of the failures on one ninth of the market. I know that is drawing a conclusion on a projection….

The first three have a gigantic presence in pre-built systems so I don't really think figures like this are indicative of the DIY market. That being said I highly doubt ASRock is anywhere near 80% of the DIY market. I wouldn't be surprised if the DIY market was a close to even split.

 

[stuff and nonesense]

I’ve had Intel, tyan, soyo, gigabyte, MSI, ASRock. Only the ASRock failed and that was catastrophic, the magic smoke leaving the VRM. The 8350 was on the compatibility list one year, the next it was missing from the 990 extreme 3…. Not going to get ASRock again.

 

[YSCCC]

I’ve had Intel, tyan, soyo, gigabyte, MSI, ASRock. Only the ASRock failed and that was catastrophic, the magic smoke leaving the VRM. The 8350 was on the compatibility list one year, the next it was missing from the 990 extreme 3…. Not going to get ASRock again.

TBF in the early days when Asrock first enter the market they are hedious. But over the years basically every major players have their time of big F up.
I recall Gigabyte have some sort of overvolting ram some time ago, my own Z690 UD AX DDR5 using till now have it's fair share of instability with XMP only resolved after like half a year of BIOS refinement.

Asus have the recent 7800X3D blown up and also have been worse in the Intel degradation due to them usually slightly overvolt and OC by default compared to competition and worsened the situation.

I've been using MSI for 10 years in the Sandybridge rig which served me really well, but for the reviews in interim generations it seems they have some issues in C/P or overclockability. Maybe they are the safest all along while everyonelse got aggressive.

But back to the topic, this time around it seems like the new X3D layout have yet another (obviously) different safety requirements for it to not cook, and Asrock being the board partners arn't well adapted to it yet. for the rest rare cases, I lean on to the factory OC/ PBO having something messed up. It will be interesting to see if degradation is also an issue or if they are just like the Zen4 X3D where the stacked package overheating is the culprit.

 

[DuaneShaffer]

That's concerning news about the Ryzen 7 9800X3D. Over 100 reported failures is definitely something to watch. Makes me want to stick to safer activities for a bit, like running my own virtual business. Maybe I'll just spend the afternoon perfecting my cone-making skills in Papa's Freezeria . At least virtual ice cream doesn't spontaneously combust. Hopefully, AMD addresses this soon!

 

[Aeacus]

While article is worrying at 1st, the issue is ballooned way too big than it actually is.

With 100.000+ CPUs sold, a failure rate of 100 is 0.1%, which is actually very low. And out of those 0.1%, which ones were actual CPU or MoBo failure, and not user error?
Just because system doesn't POST, doesn't mean CPU or MoBo is dead. Could be RAM issue as well.

In a statement given to PC Gamer this morning, AMD said: "We are aware of a limited number of user reports involving ASRock AM5 motherboards failing to complete POST. Following a joint investigation, AMD and ASRock identified a memory compatibility issue present in earlier BIOS versions, which has been rectified in the latest BIOS. ASRock has already issued guidance on this behavior and addressed a singular report of a damaged CPU.

"It’s worth noting that a failure to POST can be caused by a range of factors and does not necessarily indicate a non-functional CPU. We recommend users start by updating their BIOS to the latest version available for their specific motherboard model.

Source: https://www.pcgamer.com/hardware/pr...patibility-issues-and-not-actually-dead-cpus/

A retrieved motherboard was in a system where the CPU showed burn damage. When inspecting this motherboard, we found that the motherboard does not have obvious damage nor burn marks around the VRM area. Measurements of the motherboard are also within spec. After cleaning and removing debris from the CPU socket, without further repair, the motherboard can boot up successfully with original onboard BIOS. It also passed long-term stress tests.

Source with before and after pics: https://www.asrock.com/news/index.us.asp?iD=5612

This failure report of R7 9800X3D is similar in nature to the RTX 4090 power connector melting drama. And now, i've seen some cases of RTX 5090 power connector melting.

IMO, since top-end hardware costs a lot of money and those folk who have gotten failed system (prebuilt or DIY), would FAR more likely cry about it and want to let their experience known by many. Compared to when one has cheaper CPU (e.g R5 9600X or i5-14500) or cheaper GPU (e.g RTX 4070 or RX 7700XT) that was DOA.

Moreover, looks like most (if not all) failures could've been CPU OC or other tinkering in BIOS (including usage of poor PSU with high ripple);

"So far there are 108 stories from people of 9800X3D which passed POST, and was working for a short amount of time before suddenly dying with no signs of failure."

In other words, all of the dead 9800X3Ds allegedly did pass POST. Only after that did they stop working, which doesn't exactly scream BIOS or memory incompatibility issues.

Source: https://www.pcgamer.com/hardware/pr...patibility-issues-and-not-actually-dead-cpus/

So, looks like blokes got the system running, OC'd the chip to it's death and then RMA the CPU to get their own mistake remedied by the AMD.

Heck, even GN covered it and the one use case they got the CPU and MoBo at hand, was found to be user error.

View: https://www.youtube.com/watch?v=B9vLnNOBaSs

 

[King_V]

Do you have any actual numbers? For both sides.

I know that for the AMD issue, it's regarding the X3D CPUs, so, only a small percentage of them.

For Intel's 13th and 14th gen, it was ALL CPUs that were 65W or higher, K or non-K.

Learn to read bro.
I made a statement for both possibilities.
I didn't say that it is one way or another.
"if all of them have more or less the same number of sales
...
if asrock outsells the others"

I can read, and I also know EXACTLY what you did. You stated something pretty accurate on one side, with

"if all of them have more or less the same number of sales"

Yeah. IF - as if this is something we shouldn't be reasonably confident of.

Then you stated

but if asrock outsells the others by also 4-6

which has zero bearing on reality. This is false, and you knew it was false when you stated it. Yet, you consider it one of, how did you just put it, "both possibilities."

Those are not the only two possibilities, and you absolutely knew that. ASRock does have 80% of the AM5 socket market, and you KNOW that.

You're engaging in disinformation. Don't do it here.

 

[TerryLaze]

I know that for the AMD issue, it's regarding the X3D CPUs, so, only a small percentage of them.

For Intel's 13th and 14th gen, it was ALL CPUs that were 65W or higher, K or non-K.



I can read, and I also know EXACTLY what you did. You stated something pretty accurate on one side, with

Yeah. IF - as if this is something we shouldn't be reasonably confident of.

Then you stated

which has zero bearing on reality. This is false, and you knew it was false when you stated it. Yet, you consider it one of, how did you just put it, "both possibilities."

Those are not the only two possibilities, and you absolutely knew that. ASRock does have 80% of the AM5 socket market, and you KNOW that.

You're engaging in disinformation. Don't do it here.

But it's not regarding all x3d cpus or all 13th and 14th gen K CPUs, not all of them are failing to the point of not turning on anymore.
How many x3d died as in not working anymore and how many 13/14 gen died as in not working anymore.

And no I'm not a mobo reporter, I have no idea how many mobos each of them sells, I have no idea what models have been used that failed or anything else.
I just said that when figuring out percentages of failures it's important to know the percentages of boards.