Question Sony Alpha 7 III Digital SLR Camera not working on Windows 11 ?

[JuanMaren]

Hi, I have a problem with Sony Alpha 7 III DSLR Camera on Windows 11. I've connected my DSLR and set up the Imaging Edge app, I can see what the camera is capturing, everything seems to work, but when I try to use it via Zoom, Google Meet, Teams etc. it's not able to find it. Even the Camera app on Windows is showing that there's no camera connected. I've tried everything, reset, update drivers, Windows update and nothing works. I'm starting to loose my mind. Any help would be really appreciated.

Thanks for response in advance, Juan.

 

[helpstar]

Did you set camera to the correct settings as well?

set the camera´s usb connection to PC-remote (don´t know the correct wording though)

if this won´t work, update the firmware of camera as well

 

[JuanMaren]

Did you set camera to the correct settings as well?

set the camera´s usb connection to PC-remote (don´t know the correct wording though)

if this won´t work, update the firmware of camera as well

I've set everything according to the manual on Sony's website: turned off Control via Smartphone, set USB connection to PC Remote, even checked the firmware and it's the latest (4.01). Any other idea what could cause the problem?

 

[dwd999]

I've set everything according to the manual on Sony's website: turned off Control via Smartphone, set USB connection to PC Remote, even checked the firmware and it's the latest (4.01). Any other idea what could cause the problem?

Are your Settings, Privacy and Security, Camera settings all turned on to allow those apps to access the camera?

 

[helpstar]

maybe this can help to troubleshoot, but the settings you made already should be working

View: https://www.youtube.com/watch?v=fAHmziyBokk


did you do the settings @ the camera before connecting to the PC?

Restart windows

 

[JuanMaren]

Are your Settings, Privacy and Security, Camera settings all turned on to allow those apps to access the camera?

They are, but the PC doesn't even recognise the camera as being camera when I conenct it.

 

[JuanMaren]

maybe this can help to troubleshoot, but the settings you made already should be working

View: https://www.youtube.com/watch?v=fAHmziyBokk


did you do the settings @ the camera before connecting to the PC?

Restart windows

Yeah, I've followed this exact video to set it up. And the settings have been done before connecting to the PC.

 

[helpstar]

Which imaging Edge app did you install? Be sure you install imaging Edge webcam. The other app imaging Edge desktop won´t be the correct one. If you installed the webcam app already, install the desktop app as well.

Imaging Edge Webcam | Sony

This is the support page for Imaging Edge Webcam. You can find information on downloading the software and how to use it on this page.

support.d-imaging.sony.co.jp

How does windows recognize it?
Can you see it in the device manager? Try updating the driver by right clicking -> update


try a different USB cable
try it on a different PC/laptop

 

[JuanMaren]

Which imaging Edge app did you install? Be sure you install imaging Edge webcam. The other app imaging Edge desktop won´t be the correct one. If you installed the webcam app already, install the desktop app as well.

Imaging Edge Webcam | Sony

This is the support page for Imaging Edge Webcam. You can find information on downloading the software and how to use it on this page.

support.d-imaging.sony.co.jp

How does windows recognize it?
Can you see it in the device manager? Try updating the driver by right clicking -> update


try a different USB cable
try it on a different PC/laptop

Thanks man, seems like I'm completely dumb. I haven't installed the Webcam part of the software so it couldn't have worked at all. Thank you again and please pardon my brain.