If Sony does sell, customer service can only improve. My sister's Vaio laptop stopped working after about 20 minutes of use. After 2 weeks waiting to get the HDD replaced Sony returns it with the OS fried, Sony tech support says it's not their problem, warranty is hardware only eventhough they screwed it up. Tried to restore everything from the restore discs, 2 sets so 8 DVDs, they don't work. So I ended up replacing the HDD and buying Win7 to fix eveything myself.I remember when buying Sony meant paying a little more but getting the best quality. Now it's so bad I'm never buying Sony again and even considered, for about 3 seconds, buying an iCr@p mp3 player.