Question Sound Card disconnects going into game repeatedly. Lost at how to fix.

[Mitchell_18]

I have a Creative Sound Blaster Audigy FX 106db sound card. Every time I'm gaming in Discord with friends I'll load into a game and no matter what I play it will cut out my audio. I use a Sennheiser PC37X headset and will have to unplug and plug back in the dual 3.5mm jack to get sound back. I thought at first that the card itself wasn't seated properly, but it is connected securely to my motherboard. I've made sure my audio drivers are up to date but have no idea how to fix the problem. The only theories I have is a power supply problem or Windows 11 compatibility issue. When I try to stream in Discord it will cut out my audio as well. If anyone has any ideas to help troubleshoot this issue please let me know, because this problem has been pretty aggravating. Thanks in advance.

CPU: AMD Ryzen 7 5800X 8-Core 3.8GHz
CPU cooler: Kraken M22 120mm cooler
Motherboard: MSI B550-A PRO
Ram: G.SKILL TridentZ RGB 3200MHz 16gb
SSD: Western Digital SN550 - 1.0 TB
GPU: Gigabyte GeForce RT 3070 Gaming OC 8G
PSU: Seasonic FOCUS GM-750W Gold
OS: Windows 11 Home
Monitor: Gigabyte M28U 28" 144hz monitor

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[Lutfij]

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Windows 11 compatibility issue
Is this an OS installed off of Windows 10's upgrade path or did you install Windows 11 to begin with?

Try and source drivers meant for Windows 10 from here;

https://support.creative.com/Products/ProductDetails.aspx?catID=561&catName=Sound%20Cards&subCatID=1123&prodID=21690&prodName=Sound%20Blaster%20Audigy%20Fx

and install it in an elevated command, i.e, Right click installer>Run as Administrator.

 

[Mitchell_18]

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Windows 11 compatibility issue
Is this an OS installed off of Windows 10's upgrade path or did you install Windows 11 to begin with?

Try and source drivers meant for Windows 10 from here;

https://support.creative.com/Products/ProductDetails.aspx?catID=561&catName=Sound%20Cards&subCatID=1123&prodID=21690&prodName=Sound%20Blaster%20Audigy%20Fx

and install it in an elevated command, i.e, Right click installer>Run as Administrator.

I installed Windows 11 through their upgrade path yeah. It said I was eligible for an upgrade and I bit. I regret it. I'll give your link a try.