Question Sound Card Issues

[bman55g]

Recently my on board sound stopped working on my HP desktop, running Window10--- 64. After many attempts to troubleshoot and repair,
I purchased from Amazon.ca the following:

Tovmekdjn PCIe Sound Card 5.1, PCI Surround Card 3D Stereo Audio with High SoundPerformance PC Sound Card CMI8738 Chip​

I did the following: device manager -disabled onboard sound- went into Bios and disabled on board sound.
I installed the pcie sound card- Put the included cd into machine and the following is on the disc:
1.0.0.1072_WIN7_8_WHQL
1.0.0.1073_WIN10_WHQL
ASM1042-1142 USB3_1
ASM1061 Sata6GB
CH38XDRV
CM18738
MC99XX
USB3.0 NEC D720200-200A
USB3.0 NEC D720201-202
VIA Driver V4.00B_VL805
VIA1723
How Do I proceed? as there is no information from Google when entering "

Tovmekdjn PCIe​

ReplyForward

 

[rgd1101]

what the model of the hp?
should be just plug and play

 

[Paperdoc]

I presume, although you do not say it, that you still have a problem that there is NO sound coming from that new card. I presume also that the Install routines for that card from the CD were actually run.

1. Check in Device Manger for the sound card. Is there any yellow triangle flag to indicate a problem with it? If yes, try to reinstall its drivers. If no flags, that's good.

2. Do you have a video card installed, or are you using on-board video? If you DO have such a card (especially if you installed that recently) that may have caused this. There has never been any way for the sound signals from an on-board audio chip or from a sound card to be routed into a video card. However, it is now VERY common to use an HDMI cable system to feed the video signal (from whichever type of source) to a monitor. Unlike previous ways to handle such signals, HDMI ALSO can carry sound to the monitor. But how to get that sound signal to a video card? Well, MOST video cards now include their own audio chip just so they CAN feed sound out on an HDMI cable. And for that reason, the automatic driver install processes that come with such cards typically install the drivers for BOTH the GPU and the audio chip on the card. THEN they make a change to a Windows setting so that Windows will use that audio chip (the one on the video card) as the Default Sound Output Device, and NOT use any other sound output. You see, Windows can use only ONE Sound Output Device at a time, no matter how many hardware devices it has installed. Which one it uses is something you can set. To start, look again in Device Manager and see how many Sound Devices you have. You may have one on your mobo (often by Realtek), another on the video card, and a new third one on your sound card. Assuming you have more than one at least, back out of Device Manager. In the lower left search pane of your screen type Sound Settings, and Enter to get a screen of options. Among those will be a choice of the Default Sound Output Device. Make sure that is set to your new sound card. There is a similar setting to set the Default Sound Input Device, so you can set that as you wish. Back out of that and your system should start using those devices right away.