Soundcard isnt read by my PC :S

[Maxerstone]

Hi!
I bought a new soundcard because the one that is on my motherboard is working very badly. The problem is that anytime i try to download a driver for the soundcard a popup with the text " device not found " or something like that pops out. I can find my device in Device manager but there's a yellow triangle by it. When i press it a window comes out that tells me to update drivers, and then when i try to update it, it says "access denied"... I have disabled onboard Audio in BIOS. i have windows 7 and the sound card is ST Lab 7.1 channel USB 2.0 soundbox. Thank you for reading my issue and i would be very thankful if you tried to answer it
http://imgur.com/IzweKWf (this happens when i try to setup driver)
http://imgur.com/afKExU8 (when i let windows update drivers)

 

[Rune Olsen]

What happens if you install that driver as "administrator"?

 

[Maxerstone]

Unfortunately the same thing 🙁

 

[Mitchelljpatato]

Are you sure this is the right driver? And if so try plugging your device in on another port or plug it in DURING the installation when it tells you to.

 

[Rune Olsen]

are you running 32 or 64 bit OS btw? There might be some driver issue there

 

[Maxerstone]

http://imgur.com/m1NARdA
This happens everytime i plug the USB in. And yes this is the right driver, im pretty shure

 

[Mitchelljpatato]

You may need to download a updated version of the driver from the internet, but try to avoid viruses, it's quite likely Windows 7 doesn't support your driver.

 

[Maxerstone]

I have tried downloading the driver from manufactures website, for win 7 64 bit, didnt work. I also have downloaded it from several different sites and none worked?? I dont think its the softwares problem. NOt sure though

 

[Maxerstone]

I am running 62 Bit

 

[Mitchelljpatato]

Have you tried running the installer as an administrator?

 

[Maxerstone]

64..*

 

[Maxerstone]

Yes i am running the setup as administrator.

 

[Mitchelljpatato]

Have you tried plugging it in different USB ports?

 

[Maxerstone]

Yeah, other things work in the USB ports so its not the USB ports that are causing the issue

 

[Mitchelljpatato]

Are you 100% sure you downloaded the driver for the right model? To be honest there isn't too much more I can think of.

 

[Sven306]

Perhaps the sound card has a fault.
Is there any way you could fit it to a friends pc, at least you'd know the card is fine. After that it would have to be a software issue.
It wouldn't be the first time that a new piece of hardware is at fault, nor the last. It's rare but it does happen.

 

[Maxerstone]

Tbh this is the third SOundcard i try, and everytime same mistake happens. I really doubt its the Cards fault. I think its a setting in BIOS, i have enabled onboard audio, but after that there are a few more options, ill try to printscreen it in a sec. and yes im pretty sure its the right drivers. I take them from their site and its win 7 64 bit and right model of card.

 

[Maxerstone]

http://imgur.com/twjsaKB (this is when its disabled)
http://imgur.com/h2WUdNf ( this is when enabled, beneath the onboard audio there are 2 other options maybe i should change them?)

 

[Sven306]

The "SPDIF" is your optical audio out which goes to either amp or surround sound. Like coaxial but its fibre optic. The "AC97" looks like the front usb header and they normally are for the front audio headers as well. I can't see how they could be the problem.

 

[Maxerstone]

I really dont know what could be the issue.. nothing seems to work.

 

[Sven306]

Looking at your bios I would have done the same as you. I can imagine that your head is spinning.
Unless there is a setting in windows stopping you from altering it? I know you said you went into device manager but (and I know how annoying this is) just go through every little detail regarding sound. Then look in all sound options in control panel.
You never know.

 

[Maxerstone]

And btw the HD audio controller thingy should be disabled right?

 

[Sven306]

Have you tried to clear your bios via the CMOS??????

 

[Sven306]

I have my pc sound running through a 7.1 surround sound set up and that's what I use. As for the "AC97" that's ok as well.

 

[Sven306]

If you don't use the optical audio it won't make a difference, I really don't think its either of those two that's causing this. Have you tried contacting the sound card manufacturers?