- Feb 5, 2022
- 78
- 3
- 1,545
Hello there,
I bought a PC about 6 months ago and from the first time ever using it the PC would freeze whenever it was installing apps/games and most of the most stutters/freezes when browsing Google Chrome, it wasn't that big of a deal at first but 2-3 months later some games would have their sounds unsynced or muted (they don't even play) like for example in FIFA 19 the commentator would stop commentating but the game still runs fine, it was a bit akward and I thought that the game was corrupted so I reinstalled it but the problem came back after some time.
4th month is when things would get crazier to the point where the whole PC freezes on its own without any programs/games running in the background, so I formatted it but didn't delete any of the files and it ran fine for about a week and the problem kept coming back slowly until it was all the same as before
Then I got an idea : I had a different SATA cable that came in the mobo's box so I decided to use it instead of the one currently plugged in and it fixed it for many weeks but eventually it came back again so I had to switch SATA ports (from 1-2-3-4-5-6) every so often to keep this from happening, the odd thing about this is that SATA_1 is always having this issue even with the new SATA cable
One day I had to copy a large file from my SSD to another computer so I plugged it to the different computer and even before I started copying it went to 100% usage frequently so I came to the conclusion that this was a hardware issue and that the SSD is malfunctioning so I checked the disk's health using Crystal Disk and it showed that it's at 90%, weird ?? this SSD is brand new and just came out of the box about 5 months ago..
5th month was the worst since it would freeze on games and on the desktop randomly however it's not completely random but when it happens it happens for like 2-3 minutes and comes back to normal and repeats again at this point it was unusable and I really considered buying a new SSD IF I DIDN'T HAVE MY 1 YEAR WARRANTY , yes I had a warranty this whole time but I wasn't sure since I tought the problem will go away soon + I had studies so going back to the shop was near impossible (more on this later).
So I tried every single solution I could find online from optimizing the disk to disabling certain services ect.. but to no avail, yes it would get fixed by these solutions but it's temporary and it's so annoying when it comes back, eventually I gave up on solving this problem and I hated HP for their <Mod Edit> SSD
6th month-present day still not fixed but it good a little better since it wouldn't freeze on desktop but it freezes when first joining a game like after loading into a game (not on the main menu) and this happens on some games and not others.
Eventually I got tired of this so I contacted the vendors and described the problem and they said that it must be a virus or that I did something that caused this but I told them that it was happening from the beginning and that I reinstalled Windows 10 for like 5 times and even moved to Windows 11 and even updated the BIOS, they agreed to look into it but I didn't go there yet.
I want you guys to give me an idea of what should I do or maybe find me a solution before I go back to that shop
ALSO COMPUTER SPECS:
PSU:
REDDRAGON RGPS 500W
CPU:
Intel® Core™ i3-10105F 6M Cache (3.7 GHz / 4.4 GHz)
CPU Cooler:
Intel® Stock Cooler (LGA 1200)
Motherboard:
ASUS PRIME H510M-R
RAM:
2 Sticks of HP V2 8GB DDR4 3200Mhz (16GB RAM)
SSD:
HP S650 512GB
GPU:
PNY XLR8 GeForce GTX 1660 Super OC
Case:
Inter-Tech X-3601 Impulse Micro
OS:
Windows 11 x64 (latest version)
Picture for reference : (after I joined a game and closed it)
I bought a PC about 6 months ago and from the first time ever using it the PC would freeze whenever it was installing apps/games and most of the most stutters/freezes when browsing Google Chrome, it wasn't that big of a deal at first but 2-3 months later some games would have their sounds unsynced or muted (they don't even play) like for example in FIFA 19 the commentator would stop commentating but the game still runs fine, it was a bit akward and I thought that the game was corrupted so I reinstalled it but the problem came back after some time.
4th month is when things would get crazier to the point where the whole PC freezes on its own without any programs/games running in the background, so I formatted it but didn't delete any of the files and it ran fine for about a week and the problem kept coming back slowly until it was all the same as before
Then I got an idea : I had a different SATA cable that came in the mobo's box so I decided to use it instead of the one currently plugged in and it fixed it for many weeks but eventually it came back again so I had to switch SATA ports (from 1-2-3-4-5-6) every so often to keep this from happening, the odd thing about this is that SATA_1 is always having this issue even with the new SATA cable
One day I had to copy a large file from my SSD to another computer so I plugged it to the different computer and even before I started copying it went to 100% usage frequently so I came to the conclusion that this was a hardware issue and that the SSD is malfunctioning so I checked the disk's health using Crystal Disk and it showed that it's at 90%, weird ?? this SSD is brand new and just came out of the box about 5 months ago..
5th month was the worst since it would freeze on games and on the desktop randomly however it's not completely random but when it happens it happens for like 2-3 minutes and comes back to normal and repeats again at this point it was unusable and I really considered buying a new SSD IF I DIDN'T HAVE MY 1 YEAR WARRANTY , yes I had a warranty this whole time but I wasn't sure since I tought the problem will go away soon + I had studies so going back to the shop was near impossible (more on this later).
So I tried every single solution I could find online from optimizing the disk to disabling certain services ect.. but to no avail, yes it would get fixed by these solutions but it's temporary and it's so annoying when it comes back, eventually I gave up on solving this problem and I hated HP for their <Mod Edit> SSD
6th month-present day still not fixed but it good a little better since it wouldn't freeze on desktop but it freezes when first joining a game like after loading into a game (not on the main menu) and this happens on some games and not others.
Eventually I got tired of this so I contacted the vendors and described the problem and they said that it must be a virus or that I did something that caused this but I told them that it was happening from the beginning and that I reinstalled Windows 10 for like 5 times and even moved to Windows 11 and even updated the BIOS, they agreed to look into it but I didn't go there yet.
I want you guys to give me an idea of what should I do or maybe find me a solution before I go back to that shop
ALSO COMPUTER SPECS:
PSU:
REDDRAGON RGPS 500W
CPU:
Intel® Core™ i3-10105F 6M Cache (3.7 GHz / 4.4 GHz)
CPU Cooler:
Intel® Stock Cooler (LGA 1200)
Motherboard:
ASUS PRIME H510M-R
RAM:
2 Sticks of HP V2 8GB DDR4 3200Mhz (16GB RAM)
SSD:
HP S650 512GB
GPU:
PNY XLR8 GeForce GTX 1660 Super OC
Case:
Inter-Tech X-3601 Impulse Micro
OS:
Windows 11 x64 (latest version)
Picture for reference : (after I joined a game and closed it)
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