SSD frozen state and cant undo

[Hiddenblade]

it is a samsung 850 evo 250 gb and i got it and pluged it in and it said it was frozen. Ive tried
restarting it a bunch of times ive tried the boot medium on the flash drive and i tried just powering off and back on and nothing. no matter what it wont unfreeze. Please help if you can!
Thanks

 

[Boogieman_WD]

Hey there, Hiddenblade.

I'd recommend that you try the drive with a different computer, or at least with a different SATA port and SATA cable, to see if the same thing happens. If you connect it to a different computer, you could try downloading an SSD diagnostic tool, to test it and see if there's anything wrong with it.
Where exactly do you see this error and what does it say exactly?

Hope that helps. Let me know how everything goes.
Boogieman_WD

 

[reedo_43]

" it said it was frozen" where are you getting this message from?

 

[Hiddenblade]

" it said it was frozen" where are you getting this message from?

samsung magician says" the current drive is in a frozen state"

 

[Hiddenblade]

Hey there, Hiddenblade.

I'd recommend that you try the drive with a different computer, or at least with a different SATA port and SATA cable, to see if the same thing happens. If you connect it to a different computer, you could try downloading an SSD diagnostic tool, to test it and see if there's anything wrong with it.
Where exactly do you see this error and what does it say exactly?

Hope that helps. Let me know how everything goes.
Boogieman_WD

Samsung magician says the attached ssd is in a frozen state and i cant secure erase it at all it just sas to unplug it and replug it in. Thats not working

 

[reedo_43]

Samsung Magician says that my drive is in a “frozen state” when I try to perform a Secure Erase in Dos mode. What can I do?
If you run into the ‘Frozen state’ message during a secure erase, unplug the SATA power cable from the SSD, wait a few seconds, and plug it in again without turning the PC power off.
Type “SEGUI0.exe” at the command prompt to run the Magician DOS utility again. Execute secure erase again.

That was directly from samsung's website. Are you unplugging it with the pc still on like it suggests?

 

[Hiddenblade]

Samsung Magician says that my drive is in a “frozen state” when I try to perform a Secure Erase in Dos mode. What can I do?
If you run into the ‘Frozen state’ message during a secure erase, unplug the SATA power cable from the SSD, wait a few seconds, and plug it in again without turning the PC power off.
Type “SEGUI0.exe” at the command prompt to run the Magician DOS utility again. Execute secure erase again.

That was directly from samsung's website. Are you unplugging it with the pc still on like it suggests?

Yeah and it says secure erase succesful but then it just reboots and still says its frozen

 

[reedo_43]

Sorry...I have 3 samsung ssd's and never had an issue and have no other suggestions. Good luck!

 

[ArtPog]

Samsung Magician says that my drive is in a “frozen state” when I try to perform a Secure Erase in Dos mode. What can I do?
If you run into the ‘Frozen state’ message during a secure erase, unplug the SATA power cable from the SSD, wait a few seconds, and plug it in again without turning the PC power off.
Type “SEGUI0.exe” at the command prompt to run the Magician DOS utility again. Execute secure erase again.

That was directly from samsung's website. Are you unplugging it with the pc still on like it suggests?

Yeah and it says secure erase succesful but then it just reboots and still says its frozen

Don't know if this resolves the issue but see...
http://www.tomshardware.com/answers/id-2310591/ssd-frozen-state-repair.html
for Palorim's solution.

 

[tomsson]

How would Samsung suggest we hot plug/unplug a msata drive? That's the best support Samsung can provide?

 

[Palorim12]

Magician only says frozen state when you attempt to Secure Erase. Once you've secure erased, the drive goes back to its factory blank state. You have to go into disk management and initialize and format the drive from that point.

Also, there's nothing on the drive when you first buy it, it comes in an uninitialized state. So there is no reason to Secure Erase.

 

[mad-max79]

Drives are frozen after BIOS POST for security reasons that no one can just wipe your drive. For mSATA an adapter to normal SATA can help.

 

[Boogieman_WD]

If all else fails it would probably be best that you contact their customer support and ask about RMA. Even if it's normal for the SSD to go in that state, it should be able to recover. Having in mind everything you've tried until now hasn't worked, it might mean that it's faulty.