Question SSD recognised in BIOS not in Windows

[Joebill]

So I recently bought the Samsung 980 SSD, and I have now installed it into the second slot on my motherboard, only because it has a heatsink on the second one but not the first one. My existing drive with literally everything on is the WD 500GB 2.5” Drive, installed in the back. I have previously had issues with booting from my existing drive since it apparently needed to be in legacy mode in the CSM.

once I got that sorted I haven’t had a problem with storage since now. Whenever I go into windows, bearing in mind that the new storage drive is recognised, it is not recognised in windows. I go onto every management in windows with no luck. I went into device management to try and format something, nothing showed up. I can’t seem to find it anywhere, it’s just in bios.

SPECS:
Intel i5-9600k
ASUS Prime Z390-A
Gigabyte 2070 Super
Existing storage: WD 500GB 2.5”
New storage: Samsung 980 1TB M.2

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Do a screen capture of the Disk Management Window and post the screen capture image here using imgur (www.imgur.com).

Refer to the applicable motherboard's User Guide/Manual regarding SATA ports and Nvme SSDs.

 

[Joebill]

https://imgur.com/a/f5nzAtI

View: https://imgur.com/a/f5nzAtI

 

[SkyNetRising]

Please show screenshot from Device Manager - sections "Disk Drives" and "Storage Controllers" expanded.
Under storage controllers there should be NVME Controller listed. If you don't see it there, then it's necessary to install NVME drivers.
Find NVME drivers in Samsung support site.

Tool & Software Download | Samsung Semiconductor Global

Download various software related to your product, including Samsung Magician, designed for use with Samsung's memory products, and find related information.

www.samsung.com

If you have NVME controller present and NVME drive is listed under Disk Drives, then
check windows storage spaces. If NVME drive appears there, then remove it from storage pool and delete the pool.
It should appear in Disk Management after this.

 

[Joebill]

Please show screenshot from Device Manager - sections "Disk Drives" and "Storage Controllers" expanded.
Under storage controllers there should be NVME Controller listed. If you don't see it there, then it's necessary to install NVME drivers.
Find NVME drivers in Samsung support site.

Tool & Software Download | Samsung Semiconductor Global

Download various software related to your product, including Samsung Magician, designed for use with Samsung's memory products, and find related information.

www.samsung.com

If you have NVME controller present and NVME drive is listed under Disk Drives, then
check windows storage spaces. If NVME drive appears there, then remove it from storage pool and delete the pool.
It should appear in Disk Management after this.

Please show screenshot from Device Manager - sections "Disk Drives" and "Storage Controllers" expanded.
Under storage controllers there should be NVME Controller listed. If you don't see it there, then it's necessary to install NVME drivers.
Find NVME drivers in Samsung support site.

Tool & Software Download | Samsung Semiconductor Global

Download various software related to your product, including Samsung Magician, designed for use with Samsung's memory products, and find related information.

www.samsung.com

If you have NVME controller present and NVME drive is listed under Disk Drives, then
check windows storage spaces. If NVME drive appears there, then remove it from storage pool and delete the pool.
It should appear in Disk Management after this.

Thanks mate! I’ll let you know I get on

 

[vonc01]

Please show screenshot from Device Manager - sections "Disk Drives" and "Storage Controllers" expanded.
Under storage controllers there should be NVME Controller listed. If you don't see it there, then it's necessary to install NVME drivers.
Find NVME drivers in Samsung support site.

Tool & Software Download | Samsung Semiconductor Global

Download various software related to your product, including Samsung Magician, designed for use with Samsung's memory products, and find related information.

www.samsung.com

If you have NVME controller present and NVME drive is listed under Disk Drives, then
check windows storage spaces. If NVME drive appears there, then remove it from storage pool and delete the pool.
It should appear in Disk Management after this.

I've also been experiencing this issue with the same part. I put it in, and it is recognized by BIOS as a storage device. I tried to download the driver that you had linked but it said, "Samsung NVM Express Device is not connected. Connect the Device and try again." I am confused as to how it is "not connected" yet it still pops up as a possible storage device within BIOS.

 

[SkyNetRising]

I've also been experiencing this issue with the same part.

Start your own topic. Provide full details about your system.
Samsung NVME driver requires Samsung NVME device. It will not install for a different manufacturer drive.

 

[LBCarvalho]

I've been there a lot... Could you please let us know what is the voltage in the 3.3 V line? Some MB show the voltages in BIOS. AIDA64 also shows the voltages, although the ideal process would be to measure the voltage with a multimeter. My BIOS was showing 2.832 V in red and I had the problems you are having. I removed the 24 pin connector and plugged it in again and voilà, everything worked like magic. From the info I found out in the web, the 3.3 V has a tolerance of + or - 10% (sometimes 5%), that is your 3.3 V live should never be below 2.97 V or above 3.63 V, but I also had problems when my voltage got to 3.072 V which is slightly above the lower threshold. Hope it helps!

 

[LBCarvalho]

Oh, I guess I forgot to mention that it is precisely the 3.3 V line that feed the SSDs and that after plugging the 24 pin connector to the MB, the voltage rose to 3.248 V. This means that, probably, the connector had bad contacts.

 

[vonc01]

Hey, as you can see I was experiencing a similar issue. My drive was also appearing in BIOS but not being found by windows. I eventually solved the problem by reading my User's manual. There were certain things with my BIOS that I need to turn on to allow it to work. I'd definitely check out your user's manual in case you overlooked something as simple as I did.