Sorry for the wall of text but I feel its necessary to cover all the steps I have taken so far...
While using my PC, after a while it seems to stop working correctly. The taskbar wouldnt let me click on anything, if i had opened a video, after a while i couldnt click on anything (play, double click for full screen, etc). It seemed to happen randomly or after using 1 program for an extended period.
Hitting ctrl alt del worked but only after i click on the screen will it register my mouse being on any of the options. Once i exit this screen everything worked fine again... until it happens again, sometimes less than an hour later.
I ran virus and malware scans, updated graphics drivers (saw that as a recommendation somewhere) and also run a system restore to about 3 weeks ago (this has only been happening since about 7 days ago or so) and nothing has worked.
I was recommended to run a clean boot, SFC scan and DISM.
I didnt perform a clean boot, only due to having the issues persist while in safe mode while i was performing my system restores.
i ran SFC and got the following message:
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
and ran DISM and got:
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.
logs can be accessed here:
https://goo.gl/KHvrQH (this is on my OneDrive)
I ended up just doing a full clean install off my Win10 USB. Seems to have fixed the issue to a degree, however then I couldnt click on anything in the start menu or adjust volume using the system tray. All I had installed so far was my GPU driver, anti virus and web browser.
I reinstalled my Graphics Driver and my Sound Driver (I believe audio through HDMI in a graphics card is linked to the GPU driver), and no change.
I ran another SFC scan, which failed at 15%. DISM seemed to complete correctly, but no difference.
I ended up backing up my storage HDD and wiped and installed Win10 onto the HDD instead of the SSD, so am now running a clean install on a completely different storage device, and still the issue persists. Cant adjust sound using the system tray, and while I can open the start menu, I still cant select anything (I have to use CMD to shutdown/restart my PC atm since I cant select it in the start menu).
I have also noticed while reinstalling that there are times the initial issue where I had to hit ctrl alt delete to be able to interact with object on the screen was happening while booted into the Win10 installer via USB. I couldn't type my product key in, until after I hit ctrl alt del, and then it worked properly afterwards.
Is it possible that the issue is hardware related, and not software? I have tried removing and reinstalling my GPU and RAM, along with removing the CMOS battery. So far nothing has given me any results.
For what its worth, I purchased all the Hardware for my PC less than a year ago.
While using my PC, after a while it seems to stop working correctly. The taskbar wouldnt let me click on anything, if i had opened a video, after a while i couldnt click on anything (play, double click for full screen, etc). It seemed to happen randomly or after using 1 program for an extended period.
Hitting ctrl alt del worked but only after i click on the screen will it register my mouse being on any of the options. Once i exit this screen everything worked fine again... until it happens again, sometimes less than an hour later.
I ran virus and malware scans, updated graphics drivers (saw that as a recommendation somewhere) and also run a system restore to about 3 weeks ago (this has only been happening since about 7 days ago or so) and nothing has worked.
I was recommended to run a clean boot, SFC scan and DISM.
I didnt perform a clean boot, only due to having the issues persist while in safe mode while i was performing my system restores.
i ran SFC and got the following message:
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
and ran DISM and got:
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.
logs can be accessed here:
https://goo.gl/KHvrQH (this is on my OneDrive)
I ended up just doing a full clean install off my Win10 USB. Seems to have fixed the issue to a degree, however then I couldnt click on anything in the start menu or adjust volume using the system tray. All I had installed so far was my GPU driver, anti virus and web browser.
I reinstalled my Graphics Driver and my Sound Driver (I believe audio through HDMI in a graphics card is linked to the GPU driver), and no change.
I ran another SFC scan, which failed at 15%. DISM seemed to complete correctly, but no difference.
I ended up backing up my storage HDD and wiped and installed Win10 onto the HDD instead of the SSD, so am now running a clean install on a completely different storage device, and still the issue persists. Cant adjust sound using the system tray, and while I can open the start menu, I still cant select anything (I have to use CMD to shutdown/restart my PC atm since I cant select it in the start menu).
I have also noticed while reinstalling that there are times the initial issue where I had to hit ctrl alt delete to be able to interact with object on the screen was happening while booted into the Win10 installer via USB. I couldn't type my product key in, until after I hit ctrl alt del, and then it worked properly afterwards.
Is it possible that the issue is hardware related, and not software? I have tried removing and reinstalling my GPU and RAM, along with removing the CMOS battery. So far nothing has given me any results.
For what its worth, I purchased all the Hardware for my PC less than a year ago.
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