Start my job as a "1st line ICT support" technician at my college soon! any advice?

[Sarpy]

I've been offered a place within my college (Studying HND networking)

I will be responding to help-desk tickets from all over the college. This is my first job as a technician, and my first job in general. I'm nervous, so overly nervous.

Has anyone worked as something like this before? Ie: a technician in a school, university etc.

What sort of issues did you come across most often?

 

[popatim]

Be prepared for lots of user "newbness" (I suspect 'stupidity' is not very politically correct term LOL) Thats the #1 issue here followed closely by #2 which is people forgetting their password or not wanting to change it and thinking I will let them keep the same one. (you will get 'regular' callers) and #3 is a tossup between screen problems (orientation or gone black), scanner issues, or printer issues (paperjams they dont want to clear themselves).

PC Hardware-wise the #1 issue is keybds & mice; #2 is dust and its related consequences on pc's. #3- power supply failure.

Servers/Infastructure #1 being switch failures (we are migrating finally to an all cisco switch network) and #2 network cabling issues (esp the cable ends) and #3 is actual server issues (memory leaks, full hdd's or directories, all out component failure is rare but not unheard of).

 

[Sarpy]

Thank you so much for the reply Pop!
I think I could handle most of those issues, I'm guessing the monitor issues would mostly be either a faulty GPU card, faulty vga or just..A faulty monitor/monitor Power cable.

I've not properly worked on a server before, just some basic router commands/subnetting and minuscule server setups with cisco routers and switches.
I haven't started working on switch configuring yet, I just know how to cable them.
I'll be given the training during the job I suppose. And hopefully shown how to reset user passwords.