- Feb 15, 2014
- 4
- 0
- 4,510
I have a user on a Dell XPS 12 running Win 8 and we are having issues setting his system to a static IP address. It doesn't matter if we are trying to connect to the office servers, a Verizon MiFi, or any other network connection his system won't allow him to save a static IP address.
So what happens is I will go into his LAN Local area connection status, and in the properties panel I go into the Internet Protocol Version 4(TCP / IPv4). In the properties of the TCP/IPv4 I will set all of the information click OK. Once I click ok, the pc will loose connectivity and won't be able to access the office network, or if it connected to a Verizon Mifi it will not have an internet connection.
What confuses me most about this whole situation is that when I go back into the TCP/IPv4 settings, the 'obtain an IP address automatically' is checked and all of the information that I have provided is removed. I have never run into the issue where the PC doesn't save the static IP that it is assigned. Even after I type in an assigned IP and go into CMD to check 'ipconfig', none of the information that I provided shows up there.
I've tried searching on google, and most of the responses have had me Reset the 'tcp/ip stack' or run some other commands ins CMD but so far I haven't been able to get anything to work.
I'm not sure what other information I can provide. I hope this is detailed enough to get a basic understand of what is going on.
Thank you.
So what happens is I will go into his LAN Local area connection status, and in the properties panel I go into the Internet Protocol Version 4(TCP / IPv4). In the properties of the TCP/IPv4 I will set all of the information click OK. Once I click ok, the pc will loose connectivity and won't be able to access the office network, or if it connected to a Verizon Mifi it will not have an internet connection.
What confuses me most about this whole situation is that when I go back into the TCP/IPv4 settings, the 'obtain an IP address automatically' is checked and all of the information that I have provided is removed. I have never run into the issue where the PC doesn't save the static IP that it is assigned. Even after I type in an assigned IP and go into CMD to check 'ipconfig', none of the information that I provided shows up there.
I've tried searching on google, and most of the responses have had me Reset the 'tcp/ip stack' or run some other commands ins CMD but so far I haven't been able to get anything to work.
I'm not sure what other information I can provide. I hope this is detailed enough to get a basic understand of what is going on.
Thank you.
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