- Nov 10, 2024
- 8
- 0
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I made a topic about this a couple of months ago, but unfortunately I still have not been able to fix the problems I'm experiencing with my PC. The short version is that I completed my first build this past Summer, and since day one it has suffered from occasional periods of stuttering that seem to come and go on its own, and both Chrome and Edge will sometimes freeze while I'm watching streaming videos on them.
The browser freezing is completely spontaneous, where minutes to hours to days can pass before it happens again. It only happens when I'm watching streaming video sites like Youtube, Netflix, twitch, etc. The whole browser simply locks up for around a minute before returning to normal, though the rest of my PC is still usable while this is happening. Often times the audio will continue for a short while before eventually stopping on its own. I discovered I can unfreeze it manually by doing certain things, like moving the window the video was running in, opening up a video in my media player, opening the taskbar settings, or hitting WIN+CTRL+SHIFT+B. On rare occasion, watching streaming video while also browsing can cause a short pause when scrolling or opening a new tab.
So far neither problem has caused a BSOD, the app to crash, or my whole PC to lock up.
I'm not sure if this could be related to the problem, but I encountered a couple of instances where the File Explorer window would not completely load in, then after a few seconds the window and my taskbar would reset and everything is back to normal. This somehow causes the Nvidia Control Panel to disappear from the hidden icons tab.
I've done a ton of troubleshooting over the past several months, but so far nothing has resolved either issue. I've tried using DDU to uninstall and test out different Nvidia drivers, clearing CMOS, disabling browser extensions, running with XMP enabled and disabled (as suggested in my previous topic), making sure my components are properly connected and seated, running memtest86, testing for disk errors, testing for viruses/malware, running DISM and SFC, the list goes on. I've done no overclocking, I've got no programs installed that run in the background or hog resources, and my bios and drivers are all up to date and from my motherboard's website.
Part of me became convinced it was some sort of RAM issue, so the last thing I tried was testing each individual stick of RAM by running my PC with just one stick in the A2 slot to see if the problems still occur. Stick one went great at first, stuttering seemed gone, but after a few days I was hit with the browser freeze while watching youtube. So I tried the second stick, same deal, only I was hit with the freeze in the same day. Once I put both sticks back in, I didn't have any problems for almost a week before stuttering crept back in and my browser froze twice within several minutes of watching twitch. The stuttering got worse the next day, then went away on its own that night. Even at times the stuttering feels gone, the freezing can still occur, and likewise I can go through a period of stuttering without encountering a single freeze. It's bizarre in how inconsistent it all is.
Any help would be greatly appreciated. I'm a first time builder, and trying to figure this out has been frustrating.
Specs:
Intel Core i7-13700K
ASUS TUF Gaming Z790-PRO WIFI
G.Skill Trident Z5 DDR5 32GB (2x16GB) 6000MT/s CL30
GIGABYTE GeForce RTX 4070 Super Gaming OC 12G
Samsung 990 Pro 2tb
FSP Hydro Ti PRO 1000W
Windows 11 Pro
The browser freezing is completely spontaneous, where minutes to hours to days can pass before it happens again. It only happens when I'm watching streaming video sites like Youtube, Netflix, twitch, etc. The whole browser simply locks up for around a minute before returning to normal, though the rest of my PC is still usable while this is happening. Often times the audio will continue for a short while before eventually stopping on its own. I discovered I can unfreeze it manually by doing certain things, like moving the window the video was running in, opening up a video in my media player, opening the taskbar settings, or hitting WIN+CTRL+SHIFT+B. On rare occasion, watching streaming video while also browsing can cause a short pause when scrolling or opening a new tab.
So far neither problem has caused a BSOD, the app to crash, or my whole PC to lock up.
I'm not sure if this could be related to the problem, but I encountered a couple of instances where the File Explorer window would not completely load in, then after a few seconds the window and my taskbar would reset and everything is back to normal. This somehow causes the Nvidia Control Panel to disappear from the hidden icons tab.
I've done a ton of troubleshooting over the past several months, but so far nothing has resolved either issue. I've tried using DDU to uninstall and test out different Nvidia drivers, clearing CMOS, disabling browser extensions, running with XMP enabled and disabled (as suggested in my previous topic), making sure my components are properly connected and seated, running memtest86, testing for disk errors, testing for viruses/malware, running DISM and SFC, the list goes on. I've done no overclocking, I've got no programs installed that run in the background or hog resources, and my bios and drivers are all up to date and from my motherboard's website.
Part of me became convinced it was some sort of RAM issue, so the last thing I tried was testing each individual stick of RAM by running my PC with just one stick in the A2 slot to see if the problems still occur. Stick one went great at first, stuttering seemed gone, but after a few days I was hit with the browser freeze while watching youtube. So I tried the second stick, same deal, only I was hit with the freeze in the same day. Once I put both sticks back in, I didn't have any problems for almost a week before stuttering crept back in and my browser froze twice within several minutes of watching twitch. The stuttering got worse the next day, then went away on its own that night. Even at times the stuttering feels gone, the freezing can still occur, and likewise I can go through a period of stuttering without encountering a single freeze. It's bizarre in how inconsistent it all is.
Any help would be greatly appreciated. I'm a first time builder, and trying to figure this out has been frustrating.
Specs:
Intel Core i7-13700K
ASUS TUF Gaming Z790-PRO WIFI
G.Skill Trident Z5 DDR5 32GB (2x16GB) 6000MT/s CL30
GIGABYTE GeForce RTX 4070 Super Gaming OC 12G
Samsung 990 Pro 2tb
FSP Hydro Ti PRO 1000W
Windows 11 Pro
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