Question Storage problem on Android tablet

[barryman]

Can anyone help me with a problem that I seem to have on my Android tablet. I am not a techie but can understand basic advice if you can give it.
I have a generic brand tablet ( Mediatek ,I think). It is running on Android 6 and when I bought it a couple of years ago it was advertised as having
32 gb storage and 2 gb of RAM. This is all one on drive, I presume, as there is no external SD card and no slot to insert one.

The problem I have is that certain processes seem to suggest I am out of storage space. Various File Explorer apps I have used state that I have only used about 18 gb out of a possible 32 gb, ie plenty of space available. When I try to transfer something like a film or two onto it, a message tells me I am out of space !! Interestingly, one particular File Explorer app only shows up 16 gb though four others say 32 gb. When I plug the tablet into my PC and go to "Properties" it says the file system is Generic Hierarchial"

So, can anyone advise me what I might do to "release" the space I thought I had. I recently took the drastic step of doing a full factory reset, hoping it would solve the problem, but it has made no difference - I still seem to have access to only 16 gb, not 32 gb. HELP !!!!

ps: I took screenshots of the apps showing various storage readouts which I have on my PC - but I can't work out how to post them up here ! Sorry.

 

[popatim]

We do not allow directly uploading a screenshot so you'll need to host the image on sharing site, such as imgur, and then link us to it.

I'm not sure where the cutoff is version-wise but many android tablets have a separate 2gb main/boot drive and then the internal storage drive. I suspect you've filled your internal 2gb drive if that is indeed the case.

 

[barryman]

Thank you for your reply. I see from my screenshots that according to my system analyser app I am using only 900 mb out of a total of 1950 mb so it does not look like I am running out of space. If I have 32 gb total storage why aren't my files/downloads being sent there??? I should have plenty of space left???

Re screenshots I have tried uploading to Cloud and pasting URL above but it's not letting me do it. However, all the screenshots show is what I've written above - 800 mb used out of 1950 available and 18 gb storage used out of 31.5 gb available.

Any further suggestion will be greatly appreciated.

 

[fzabkar]

Is there an FCC ID printed on a label on your tablet?

If so, then you might be able to identify the storage device in the internal photo, eg ...

https://fccid.io/A2HRCT6773W22/Internal-Photos/Internal-Photos-2406182

You can capture your storage info in text form as follows:

• R-click your Windows icon, select Run and type "msinfo32".
  
  Drill down to Components -> Storage -> Disks
  
  Click the first line in the RH pane and type Ctrl-A followed by Ctrl-C.
  
  Then paste your clipboard data into a word processor, eg NotePad, by typing Ctrl-V.
  
  Extract the pertinent info and paste it into your next post.

 

[barryman]

Again, thanks for replying. I could not really follow the instructions for accessing the information as it looked a bit complicated for me. However, I downloaded two different apps "Device Info" & "CPU-X") to get the info. Interesting thing is that they gave two different readouts when it came to storage info.

Anyway, I typed it all out and post it below. I hope you can find some meaning in all this, especially as different apps say I have different amount of storage. As originally posted by me, the same thing happens with File Explorer apps - most read 32 gb storage while one reads it as 16 gb.

This really is a puzzle and I'd love to get it sorted

TYD-108H Tablet
Manufacturer JTY
Brand TYD-108H
Model: TYD-108H 1.3 Ghz Quad core ARM cortex-A7 MT6580
Board: Unknown
Device KT107
Hardware MT6592
Serial no 0123456789ABCDEF

Android version 6.0
Android Version name Lollipop-MR1
Bootloader Unknown
GPU: MOLY.WR8.W1449.MD.WG.MP.V23 2016/03/18
Build ID LMY471
Kernel arch. armV71
Root access Unrooted

"Device info" app shows:

Total RAM 1920 mb
Used RAM 606 mb
Internal storage TOTAL 31.05 gb
Available 20.48

CPU-X app shows
Total RAM 1.88 gb
Free RAM 1.17 gb
Total Internal 12.42 gb
Free internal 1.85 gb

 

[fzabkar]

Sorry, my Windows based instructions obviously do not apply to your Android device.

As for the FCC ID, it would be printed on a label on your device, if it exists.