Weird problem on my Dell 9315 XPS13 running win11. Dell laptop is connected to a Dell dock WD19TB docking station via a USB-C connection between dock and laptop. THe dock as two monitors and 1 USB powered USB 8 port hub. Then, all USB devices are connected to the USB hub, which are 5 devices (Speaker phone, camera, 2 - wireless headsets from Jabra, one usb storage drive). What is weird is of the 5 devices, the speaker phone works, the other 4 do not.
What I have done:
1. reboot/repower down/up all devices, no change
2. Reconnect (remove/replace) all devices, perform #1 above, no change
3. Bring in another Dell XPS 13 (older) that I have into exact same configuration - all devices are seen and work as expected.
4. Tried a variety of connections to the laptop USB C ports (my laptop only has USB C ports) with an adapter. The speaker phone works, the 4 other do not.
5. In device manager, removed all of the USB root Hub Root and Generic Hub entries and rebooted, all then started working!! Left Laptop powered on after work day, over night (as I always do)
6. This AM, came in to office, get ready to join a meeting, picked up a wireless headset and join a Teams meeting. Problem back!! Same symptoms. The 4 devices Devices are not showing up in device manager (again
I am now starting to think I have a bad USB cable perhaps -- bad enough with some weird, intermittent voltage/ground issue that is causing some weirdness of some type. The fact that a 2nd laptop connected to the dock station via the USB C cable and everything works is interesting as well.
Anyone else have ideas? Thanks in advance.
What I have done:
1. reboot/repower down/up all devices, no change
2. Reconnect (remove/replace) all devices, perform #1 above, no change
3. Bring in another Dell XPS 13 (older) that I have into exact same configuration - all devices are seen and work as expected.
4. Tried a variety of connections to the laptop USB C ports (my laptop only has USB C ports) with an adapter. The speaker phone works, the 4 other do not.
5. In device manager, removed all of the USB root Hub Root and Generic Hub entries and rebooted, all then started working!! Left Laptop powered on after work day, over night (as I always do)
6. This AM, came in to office, get ready to join a meeting, picked up a wireless headset and join a Teams meeting. Problem back!! Same symptoms. The 4 devices Devices are not showing up in device manager (again
I am now starting to think I have a bad USB cable perhaps -- bad enough with some weird, intermittent voltage/ground issue that is causing some weirdness of some type. The fact that a 2nd laptop connected to the dock station via the USB C cable and everything works is interesting as well.
Anyone else have ideas? Thanks in advance.