Question stuck on motherboard loading screen

[nick786]

so i bought a new ram(4gb ddr3 16000mg) and when i installed it i get stuck in the motherboard loading screen. my motherboard can ran the ram and i tried it single and it still happend.
is the ram broken?

 

[WaltzWorker]

Need more info - motherboard mfg & model as well as exact ram mfg and model/part numbers please.