So I was on my laptop when chrome suddenly froze out of nowhere and eventually I minimized it to find the taskbar frozen. With that I restarted my laptop and after it turned back on I found that I was unable to login as it will stay stuck on the "Welcome" loading page. I've also discovered that the three icons at the bottom right also cause the screen to freeze when I interact with them. As such I cannot restart it with the power icon to get into safe mode unless there is an alternative that someone could provide.
Some things I've tried have been opening the inside of the laptop and unplugging the battery from the motherboard (I was going to with the ssd as well but I could not get it unscrewed) and plugging in a usb with the windows media creation tool on it (it did nothing). I'm wondering if anyone could provide any ideas on how to fix this as I'm kind of stuck here. Also for some extra info, the laptop has been unable to connect to wi-fi after I first restarted and whenever the screen does freeze from me interacting with the icons on the bottom right, it eventually returns back to the screen before you sign. I'd really appreciate any help provided.
Some things I've tried have been opening the inside of the laptop and unplugging the battery from the motherboard (I was going to with the ssd as well but I could not get it unscrewed) and plugging in a usb with the windows media creation tool on it (it did nothing). I'm wondering if anyone could provide any ideas on how to fix this as I'm kind of stuck here. Also for some extra info, the laptop has been unable to connect to wi-fi after I first restarted and whenever the screen does freeze from me interacting with the icons on the bottom right, it eventually returns back to the screen before you sign. I'd really appreciate any help provided.