I bought a second-hand PC (first mistake) and I'm tearing my hair out now because it just won't stop freezing during games. At this point I'm pretty certain it's a hardware issue, but I'm really holding onto the slim chance that it's a software issue.
I've tested COD Cold War, Cyberpunk 2077, Terraria and Geometry Dash, and apart from GD they've all made my PC hard freeze (no BSOD) to the point of having to restart at the case. If there's audio playing at the time it'll loop really fast to the point it sounds like a taser. Cold War crashes at the lobby menu or in settings, always around a minute after opening, and Cyberpunk also crashes around a minute of playing. Strangely Terraria takes several minutes to maybe even an hour before crashing, and GD has never crashed on me (however I haven't played it for very long in one sitting). If I restart my monitor, it says no input detected and my PC and peripherals continue to stay on (I can't do anything with them though).
On Win10 if I look in event viewer, the crashes coincide with WHEA-Logger ID 1, a fatal hardware error has occurred and blames it on genuineintel.sys. I also get a bunch of other warnings that happen often that I don't believe contribute to the freezing.
I use Afterburner to monitor temps and more, and at the time of the freezing nothing looks out of the ordinary. I've tried updating and reinstalling all sorts of drivers and my BIOS, messing with BIOS settings, undervolting, turning off XMP, even going from windows 11 to 10. I've tried all sorts of CMD prompt fixes too and have ran tons of hardware tests (including memtest86). Userbenchmark doesn't crash, however it won't detect half of my components and the ones it will detect it says are underperforming. 3DMARK's Time Spy test works fine at first but then will just crash all the same as the other games. I'll be honest, I have an irrational fear of messing with the hardware inside my PC, so I haven't tried reseating or removing RAM or anything like that, plus being a mini-ITX it's not simple. All I really want to know is what is the most likely cause of the issue so I can figure out where to go from there.
If it's any help I do live in a hall of residence so maybe the wall outlet could be dodgy, but my friends' PCs do fine in their rooms and they're not really willing to let me bring my setup in to test. It has frozen while watching a YouTube video and while doing nothing before too, but those haven't occurred in a while.
RTX 4060 (latest driver)
i5 12400
2x16GB G skill ddr5 5600mhz 40cl
B760-I Gaming Wifi (update 1805)
Unknown power supply (yes, I know. The seller didn't know and I have no idea how to find it, but it was a prebuilt, so I assume it at least has enough wattage. Main culprit though)
I've tested COD Cold War, Cyberpunk 2077, Terraria and Geometry Dash, and apart from GD they've all made my PC hard freeze (no BSOD) to the point of having to restart at the case. If there's audio playing at the time it'll loop really fast to the point it sounds like a taser. Cold War crashes at the lobby menu or in settings, always around a minute after opening, and Cyberpunk also crashes around a minute of playing. Strangely Terraria takes several minutes to maybe even an hour before crashing, and GD has never crashed on me (however I haven't played it for very long in one sitting). If I restart my monitor, it says no input detected and my PC and peripherals continue to stay on (I can't do anything with them though).
On Win10 if I look in event viewer, the crashes coincide with WHEA-Logger ID 1, a fatal hardware error has occurred and blames it on genuineintel.sys. I also get a bunch of other warnings that happen often that I don't believe contribute to the freezing.
I use Afterburner to monitor temps and more, and at the time of the freezing nothing looks out of the ordinary. I've tried updating and reinstalling all sorts of drivers and my BIOS, messing with BIOS settings, undervolting, turning off XMP, even going from windows 11 to 10. I've tried all sorts of CMD prompt fixes too and have ran tons of hardware tests (including memtest86). Userbenchmark doesn't crash, however it won't detect half of my components and the ones it will detect it says are underperforming. 3DMARK's Time Spy test works fine at first but then will just crash all the same as the other games. I'll be honest, I have an irrational fear of messing with the hardware inside my PC, so I haven't tried reseating or removing RAM or anything like that, plus being a mini-ITX it's not simple. All I really want to know is what is the most likely cause of the issue so I can figure out where to go from there.
If it's any help I do live in a hall of residence so maybe the wall outlet could be dodgy, but my friends' PCs do fine in their rooms and they're not really willing to let me bring my setup in to test. It has frozen while watching a YouTube video and while doing nothing before too, but those haven't occurred in a while.
RTX 4060 (latest driver)
i5 12400
2x16GB G skill ddr5 5600mhz 40cl
B760-I Gaming Wifi (update 1805)
Unknown power supply (yes, I know. The seller didn't know and I have no idea how to find it, but it was a prebuilt, so I assume it at least has enough wattage. Main culprit though)
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