[SOLVED] Stuttering in every single game on a new PC

[WillTheDrill]

Hello, my friend has a big problem with his PC. He has stuttering in every single game he plays. The only thing that reduce the stuttering is turning on the V-Sync. I looked up on internet multiple times and never found a clear answer to the problem or even just a fix. He sent back his PC where he bought to have it check by a technician since he have a warranty. But they said that the PC was fine and that there was no problem at all. To explain what it does in-game, the game freezes for a second or two every 15 to 30 seconds. We took a look at the temperature while in game and everything was fine. I actually have no idea what the problem is and i'm kinda pissed of because it makes it unplayable for the 3/4 of the game. So I can't play the game I want with him. If anyone had an issue like that before and eventually found a fix, it would be nice to share it with me.

 

[rgd1101]

full system spec? include brand and model of the psu

 

[WillTheDrill]

is there any way to find the exact model of the psu without removing it or if there's just a software or whatever to tell the full system spec ?

 

[WillTheDrill]

Here's the system specs : https://www.userbenchmark.com/UserRun/51174552 For the PSU it's a EVGA 500 GD 80+ 500W. I can't find more about the PSU

 

[rgd1101]

1 stick of ram
2070s recommend a 550w
high background cpu usage
what the cpu/gpu temp?

 

[WillTheDrill]

The GPU out of a game it's around 40 degrees and in-game about 70 degrees. The CPU is around 65 degrees to 75 degrees without any game running

 

[rgd1101]

cpu is overheating

 

[geofelt]

What might be happening every 15 to 30 seconds?
Look at task manager resource monitor to see what might be going on then.


With a regular frequency, there may be malware that is reporting.
It could be an app that is checking for updates.
Email doing a send/receive.
Discord or chrome apps are sometimes the cause.

Ultimately stuttering is because there is an unavailable resource.
Usually cpu.
But it could also be access to a drive.
Run Hwmonitor.
It will tell you the current, min and max temperatures.
You are looking for a high number around 95c which is where ryzen may throttle.
75c. at idle is indicative of a cpu cooling issue.

What is the cooler.
What is the make/model of the case and fan arrangement.

Check resource monitor ram tab for the presence of hard faults.
Any number over zero is a hard fault that delays cpu processing until it is resolved.

The design of the build was less than competent.
ryzen needs fast ram to get full cpu performance.
A single stick is very limiting. So is only 3200 speed.