[SOLVED] System freezes at random and also reboots at boot (Multiple issues)

[Reizek]

My PC have been acting weird in the past 3 months and things are getting worse and worse.

I've tried to ask a bunch of people about what might be the problem and no one seems to know I'm nearly giving up.

The first problem (#1) is the following:

For the past three months i'have been getting some random reboots in windows start up. This happens like 90% of the time.
As soon as i get to the windows login screen, after a few seconds before or after i login my system just restart at random (screen goes black and to the mobo screen to start it up again). This happens after the bios and motherboard stuff, only when im at windows.
After one or two restarts my system starts working normaly and stay that way for the rest of the day.
I am able to to play any games at 100% gpu usage for hours without a problem.
I tried to do a clean windows install and no luck. Also tried some memtest and no luck aswell.
A friend also told me to check my sata cables and psu cables to see if they were fully connected but that didn't help aswell.

So yeah, this first problem have been happening for a few months and since it would only happens at boot i didnt really care that much and just ignored it.

Now to the (#2) second problem:
in the past week my PC will eventually hardfreeze out of nowhere (happened once while playing and once while working in a microsoft office sheet)
The funny thing is that when i force restart it, the PC gets stuck after mobo screen telling me he didnt find any bootable device.
To solve that i need to fully shutdown it and wait a few minutes, after that it will boot normaly (eventualy running aswell into problem #1)

I'm not sure if problem #2 is connected to #1 or a completly different thing.

I live in a country where hardware is extremely expensive so i have no way to buy another mobo, psu or anything just to test it out.

Does anyone have a clue what could be happening? Thank you very much.

Current hardware:
Mobo: Asus p8H61-m
CPU: I7-2600K
GPU: GTX 970 STRIX
Memory: 2x4gb Markvision 1333mhz
Storage(SSDs): 120gb Sandisk Plus (system) + 480gb Kingston (games/files)
PSU: Seventeam V-Force 750W (80bronze)

 

[Johnwmel]

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not your Desktop, drag it out of it's location onto the Desktop.

Download Farbar Recovery Scan Tool

Farbar Recovery Scan Tool, or FRST, is a portable application designed to run on Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 10 in normal or safe mode to diagnose malware issues.

www.bleepingcomputer.com

If we have to run Farbar more than once, refer this SS.

https://imgur.com/yUxNw0j

View: http://i.imgur.com/yUxNw0j.gif

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.

Free file sharing without registration and size limits

Upload and share easily very large files with your friends. Registration is not required. Upload your files and send the retrieval link to your friends. This sharing service is FREE

www.fileconvoy.com

https://imgur.com/7UiiqWr

View: https://i.imgur.com/7UiiqWr.gif

https://imgur.com/6N1gfOj

View: https://i.imgur.com/6N1gfOj.gif

 

[Reizek]

Hi @Johnwmel thank you for your reply.
Here is the URL to the logs:

Free file sharing without registration and size limits

Upload and share easily very large files with your friends. Registration is not required. Upload your files and send the retrieval link to your friends. This sharing service is FREE

www.fileconvoy.com

Sadly my sistem is in Portuguese and so are the logs, not sure if that will be a problem, but i can try to translate if you need it.

 

[Johnwmel]

Sadly my sistem is in Portuguese and so are the logs, not sure if that will be a problem, but i can try to translate if you need it.

Thanks, I've got them, just about to go to bed. English will make it a lot easier for me, you should be able to add it.

how to change the language to English windows 10
https://cutt.ly/Bxqf62Y

 

[Reizek]

Thanks, I've got them, just about to go to bed. English will make it a lot easier for me, you should be able to add it.

how to change the language to English windows 10
https://cutt.ly/Bxqf62Y

Done!

Free file sharing without registration and size limits

Upload and share easily very large files with your friends. Registration is not required. Upload your files and send the retrieval link to your friends. This sharing service is FREE

www.fileconvoy.com

 

[Johnwmel]

First step, uninstall Bitdefender with their tool & test. Windows Defender ( which is what I use ) will take over.

BitDefender Uninstall Tool Download
http://www.bitdefender.com.au/support/how-to-uninstall-bitdefender-333.html

Download BitDefender Uninstall Tool

The Bitdefender Uninstall Tool allows you to remove Bitdefender products that do not uninstall properly from the Windows control panel.

www.bleepingcomputer.com

https://www.softpedia.com/get/Tweak/Uninstallers/Bitdefender-Uninstall-Tool.shtml

 

[Johnwmel]

You have a failing drive.
Extract from your log.
"Description: The device, \Device\Harddisk1\DR1, has a bad block"

Fix: Event 7 Disk has a bad block at \Device\Harddisk#\DR#

The Event ID 7, on Windows Event Log, with description "\Device\Harddisk#\DR#" has a bad block", informs you, that an area of a hard drive, installed on your co

www.wintips.org

 

[Reizek]

First step, uninstall Bitdefender with their tool & test. Windows Defender ( which is what I use ) will take over.

BitDefender Uninstall Tool Download
http://www.bitdefender.com.au/support/how-to-uninstall-bitdefender-333.html

Download BitDefender Uninstall Tool

The Bitdefender Uninstall Tool allows you to remove Bitdefender products that do not uninstall properly from the Windows control panel.

www.bleepingcomputer.com

https://www.softpedia.com/get/Tweak/Uninstallers/Bitdefender-Uninstall-Tool.shtml

Hi John, just unninstaled bitdefender and turned on Windows Defender. I've restarted my computer a few times and problem #1 didnt happen anymore for now, i'll just monitor it for the next few days. If it doesn't happen anymore untill Sunday i can safely (and hopelly) assume it is fixed.

 

[Reizek]

You have a failing drive.
Extract from your log.
"Description: The device, \Device\Harddisk1\DR1, has a bad block"

Fix: Event 7 Disk has a bad block at \Device\Harddisk#\DR#

The Event ID 7, on Windows Event Log, with description "\Device\Harddisk#\DR#" has a bad block", informs you, that an area of a hard drive, installed on your co

www.wintips.org

Damn... I have two SSDs instaled inside my PC, one 120gb sandisk plus for windows and one kingston 480gb for data/games.
I also have two external harddrives i connect throught a usb 2.0 port (i know it sucks but my mobo doesn't even have USB 3.0 )

Do you know if by runing them on a USB 2.0 the system can do a false positive on the bad blocks or it is really dying?

I'll check the link you sent about bad blocks soon.

 

[Johnwmel]

Once you work out which drive is failing, test it on it's own. Here is one way.

Lazesoft Recovery Suite Home
https://www.softpedia.com/get/System/Back-Up-and-Recovery/Lazesoft-Recovery-Suite-Home.shtml

Lazesoft Recovery Suite Free, Free Windows System Recovery, Free Data Recovery, Free Windows Password Recovery, Free Disk Clone

Lazesoft Recovery Suite Home Edition is a Free ALL-IN-ONE boot disk that repair your crashed Windows, recover data from deleted, formatted, damaged partition, clone or backup disk, reset your forgotten Windows password.

www.lazesoft.com

Screenshot ( SS )

https://imgur.com/c9viJO4

View: https://i.imgur.com/c9viJO4.gif

https://imgur.com/LaEidXn

View: https://i.imgur.com/LaEidXn.gif

Tutorials
http://www.lazesoft.com/guide.html
Once you have a command prompt, Copy & Paste > chkdsk c: /f /r or to unlock a drive > chkdsk C: /f /x /r and then press <Enter> ( replace C with the correct drive letter )
Or,
1:

https://imgur.com/c9viJO4

View: https://i.imgur.com/c9viJO4.gif

2:

https://imgur.com/LxOVmqJ

View: https://i.imgur.com/LxOVmqJ.gif

3: Click > Chkdsk > Run Chkdsk

 

[Reizek]

Oh man, i never knew SSDs could have bad blocks.

Looks like the problem is in my main System SSD.

I'll test it with the lazesoft you just posted. Thanks again for your time.

 

[Reizek]

Tried to do a chkdsk /f/r on the SSD just like the guide you sent: https://www.wintips.org/fix-event-7-disk-has-a-bad-block-at-device-harddisk/

And got a BSOD in the middle of it, doesn't look like a good sign.

 

[Johnwmel]

Correct, not a good sign.

 

[Reizek]

I believe the problem #1 was fixed by unninstalling Bitdefender. It didn't happen again after uninstalling it.

About problem #2 i realised theres something more besides the bad block on the SSD.

Sometimes SSD #1 (the one with bad block) (System) will blink (stop working for a few seconds -> blue screen -> stuck at no Boot drive screen -> wait a few minutes -> and work again).
And sometimes the same* thing happens for SSD #2 (data/games) besides the boot drive screen since theres no SO in it.

I saw that the pci simple communications controller drive from intell wasn't installed so i did install it. Hopefully if fix the blinking SSD problem, but maybe it could be the PSU, one of the cables, a driver, Motherboard problem? I have no idea.

Any thoughts on the blinking SSD problem @Johnwmel ?

Thank you again for everything.

 

[Johnwmel]

"Any thoughts on the blinking SSD problem"
Nope, I would wait to see if anything rears it's ugly head with a serious problem & then start a new thread.