[SOLVED] system non responsive, kernel power 41

[1troy2me]

Hi

Trying to work out why my system suddenly freezes, shut down, lock up. wont go into sleep after set time. The other day sumsung magician wont start, was initially fine, pc started up saying it had a software a driver corruption error, I had to reinstall it to fix the issue.
rog strix z590, i5 11600kf, Samsung 970 evo plus, corsair vengeance 3200 ram, corsair power platinum supply amd rx 5700xt gpu, windows 11.
System is new, all updates and latest drivers applied.
I hoping someone might be able to see the issue.
number of errors, main one i can see is

-

System

- Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated [ SystemTime] 2022-04-13T06:50:35.0013217Z

EventRecordID 11273

Correlation

- Execution [ ProcessID] 4 [ ThreadID] 8

Channel System

Computer Troy

- Security [ UserID] S-1-5-18

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

0

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

0

CsEntryScenarioInstanceId

4

BugcheckInfoFromEFI

false

CheckpointStatus

0

CsEntryScenarioInstanceIdV2

4

LongPowerButtonPressDetected

false

DistributedCOM errors

 

[punkncat]

Event 41 is in response to any unexpected shutdown. In many cases it can be an indication of a failing power supply but wouldn't expect such out of a platinum level supply, assuming it's of the proper rating for your equipment.

Is this all you see in Event Viewer?

 

[Fix_that_Glitch]

Try running sfc /scannow. See what it says.

 

[1troy2me]

Event 41 is in response to any unexpected shutdown. In many cases it can be an indication of a failing power supply but wouldn't expect such out of a platinum level supply, assuming it's of the proper rating for your equipment.

Is this all you see in Event Viewer?

thanks for reply
i think i may see too many, list them briefly here. Do you see anything of concern?

my power supply is either 750 or 800watt type size, though only using one cable to gpu with the split plug. Whole system was working well on last motherboard, better motherboard and windows 11 only changes.
Event viewer In critical only kernel power,

List
in error

EventData

\Device\NetBT_Tcpip_{B9F3EF71-EA8C-4C08-B44D-62F53286293B}

34000000

Binary data:

In Words
0000: 00000034
In Bytes
0000: 34 00 00 00 4...
Next error

EventData

\Device\NetBT_Tcpip_{B9F3EF71-EA8C-4C08-B44D-62F53286293B}

34000000

Binary data:
In Words
0000: 00000034
In Bytes
0000: 34 00 00 00 4...

next error
Log Name: Application
Source: VSS
Date: 11/04/2022 12:32:46 am
Event ID: 13
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">13</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-04-10T12:32:46.5062821Z" />
<EventRecordID>5480</EventRecordID>
<Correlation />
<Execution ProcessID="6896" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>
<Data>{4e14fba2-2e22-11d1-9964-00c04fbbb345}</Data>
<Data>CEventSystem</Data>
<Data>0x8007045b, A system shutdown is in progress.
</Data>
<Data>
</Data>
<Binary>2D20436F64653A20575254575254494330303030343932332D2043616C6C3A20575254575254494330303030343931362D205049443A202030303030363839362D205449443A202030303030373735362D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202D70202020202D20557365723A204E616D653A204E5420415554484F524954595C4E4554574F524B20534552564943452C205349443A532D312D352D3230</Binary>
</EventData>
</Event>

next error
Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 8/04/2022 10:34:18 am
Event ID: 29
Task Category: None
Level: Error
Keywords: (8796093022208)
User: SYSTEM
Computer: Troy
Description:
Windows failed fast startup with error status 0xC0000001.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15ca44ff-4d7a-4baa-bba5-0998955e531e}" />
<EventID>29</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000080000000000</Keywords>
<TimeCreated SystemTime="2022-04-07T22:34:18.7259897Z" />
<EventRecordID>9575</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Troy</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="FailureStatus">3221225473</Data>
<Data Name="FailureMsg">A fatal error occurred processing the restoration data.
</Data>
</EventData>
</Event>

next error
Event 2, USER_ESRV_SVC_QUEENCREEK

next error
Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 13/04/2022 2:27:23 pm
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: Troy
Description:
Session "PerfDiag Logger" stopped due to the following error: 0xC0000188
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
<EventID>3</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2022-04-13T02:27:23.6430291Z" />
<EventRecordID>225</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="38712" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Troy</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="SessionName">PerfDiag Logger</Data>
<Data Name="FileName">C:\Windows\system32\WDI\LogFiles\ShutdownPerfDiagLogger.etl</Data>
<Data Name="ErrorCode">3221225864</Data>
<Data Name="LoggingMode">41943168</Data>
<Data Name="FailureReason">0</Data>
</EventData>
</Event>

next error
Log Name: System
Source: volmgr
Date: 8/04/2022 10:34:21 am
Event ID: 162
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
Dump file generation succeded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volmgr" />
<EventID Qualifiers="4">162</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-04-07T22:34:21.1150623Z" />
<EventRecordID>9595</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="368" />
<Channel>System</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>
<Data>\Device\HarddiskVolume3</Data>
<Binary>000000000100000000000000A20004002C2F00000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

next error
Log Name: Application
Source: Application Error
Date: 14/04/2022 1:54:00 am
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
Faulting application name: Aac3572MbHal_x86.exe, version: 1.2.8.0, time stamp: 0x61c29640
Faulting module name: combase.dll, version: 10.0.22000.527, time stamp: 0xa296a824
Exception code: 0xc0000005
Fault offset: 0x000beee1
Faulting process id: 0x93c
Faulting application start time: 0x01d84f02cf8e3dbf
Faulting application path: C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe
Faulting module path: C:\Windows\System32\combase.dll
Report Id: 17f20611-5eac-4cbc-94ed-e1cbcaa32880
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-04-13T13:54:00.8733944Z" />
<EventRecordID>6046</EventRecordID>
<Correlation />
<Execution ProcessID="22124" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>
<Data>Aac3572MbHal_x86.exe</Data>
<Data>1.2.8.0</Data>
<Data>61c29640</Data>
<Data>combase.dll</Data>
<Data>10.0.22000.527</Data>
<Data>a296a824</Data>
<Data>c0000005</Data>
<Data>000beee1</Data>
<Data>93c</Data>
<Data>01d84f02cf8e3dbf</Data>
<Data>C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe</Data>
<Data>C:\Windows\System32\combase.dll</Data>
<Data>17f20611-5eac-4cbc-94ed-e1cbcaa32880</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

next error
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 8/04/2022 10:34:25 am
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000a0 (0x00000000000000f1, 0x0000000000000005, 0x0000000000000021, 0xffffca0771f2a040). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e718d109-5a7c-4ead-92be-4c849c958a8e.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-04-07T22:34:25.5471021Z" />
<EventRecordID>9640</EventRecordID>
<Correlation />
<Execution ProcessID="804" ThreadID="0" />
<Channel>System</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x000000a0 (0x00000000000000f1, 0x0000000000000005, 0x0000000000000021, 0xffffca0771f2a040)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">e718d109-5a7c-4ead-92be-4c849c958a8e</Data>
</EventData>
</Event>

next error, number of there types
Log Name: System
Source: Server
Date: 14/04/2022 1:40:46 am
Event ID: 2505
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
The server could not bind to the transport \Device\NetBT_Tcpip_{B9F3EF71-EA8C-4C08-B44D-62F53286293B} because another computer on the network has the same name. The server could not start.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Server" />
<EventID Qualifiers="49152">2505</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-04-13T13:40:46.4549069Z" />
<EventRecordID>11390</EventRecordID>
<Correlation />
<Execution ProcessID="5232" ThreadID="0" />
<Channel>System</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>
<Data>\Device\NetBT_Tcpip_{B9F3EF71-EA8C-4C08-B44D-62F53286293B}</Data>
<Binary>34000000</Binary>
</EventData>
</Event>

next error
Error 13/04/2022 6:50:40 pm EventLog 6008 None

next error, heap of different ones
Log Name: System
Source: Service Control Manager
Date: 8/04/2022 1:17:22 pm
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
The Audiosrv service failed to start due to the following error:
The service did not start due to a logon failure.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2022-04-08T01:17:22.5954264Z" />
<EventRecordID>9791</EventRecordID>
<Correlation />
<Execution ProcessID="1032" ThreadID="1084" />
<Channel>System</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>

Log Name: System
Source: Service Control Manager
Date: 29/03/2022 12:40:19 am
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
The User Energy Server Service queencreek service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2022-03-28T11:40:19.7672878Z" />
<EventRecordID>7712</EventRecordID>
<Correlation />
<Execution ProcessID="760" ThreadID="18964" />
<Channel>System</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">User Energy Server Service queencreek</Data>
<Data Name="param2">%%1053</Data>
<Binary>55005300450052005F0045005300520056005F005300560043005F0051005500450045004E0043005200450045004B000000</Binary>
</EventData>
</Event>
<Data Name="param1">Audiosrv</Data>
<Data Name="param2">%%1069</Data>
<Binary>41007500640069006F007300720076000000</Binary>
</EventData>
</Event>

next error
heap of these types
Error 14/04/2022 12:07:10 am DistributedCOM 10010 None

next error, heaps
Log Name: Application
Source: VSS
Date: 11/04/2022 12:32:46 am
Event ID: 8193
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Troy
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8193</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-04-10T12:32:46.5062821Z" />
<EventRecordID>5481</EventRecordID>
<Correlation />
<Execution ProcessID="6896" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Troy</Computer>
<Security />
</System>
<EventData>
<Data>CoCreateInstance</Data>
<Data>0x8007045b, A system shutdown is in progress.
</Data>
<Data>
</Data>
<Binary>2D20436F64653A20575254575254494330303030343933302D2043616C6C3A20575254575254494330303030343931362D205049443A202030303030363839362D205449443A202030303030373735362D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202D70202020202D20557365723A204E616D653A204E5420415554484F524954595C4E4554574F524B20534552564943452C205349443A532D312D352D3230</Binary>
</EventData>
</Event>


other errors
bits client

heap of warnings

Thanks

 

[1troy2me]

Try running sfc /scannow. See what it says.

I tried running sfc /scannow and all was ok.
Thanks.

 

[1troy2me]

Are many others having this type of issue, trying to work out if my system ok or if it is a windows 11 issue?

 

[Fix_that_Glitch]

Is your win11 a fresh install?

 

[1troy2me]

Is your win11 a fresh install?

Hi
Yes fresh install, no over clocking, except xmp

 

[1troy2me]

Hi
Yes fresh install, no over clocking, except xmp

an error about once every week or 2

 

[1troy2me]

an error about once every week or 2

does it matter where the boot drive m.2 is in stalled, originally didnt work in first so moved it.

 

[Fix_that_Glitch]

Just so I am clear, all bios, chipset and Me motherboard drivers are up to date? It doesn't matter what slot you use for the ssd, it is a pcie 3.0 drive it will work in any slot. Don't know why it didn't work in first one.

 

[Fix_that_Glitch]

You may want to reinstall win11. Did you use a key when installing?

 

[1troy2me]

Just so I am clear, all bios, chipset and Me motherboard drivers are up to date? It doesn't matter what slot you use for the ssd, it is a pcie 3.0 drive it will work in any slot. Don't know why it didn't work in first one.

Hi, yes all latest drivers, bios installed. Although i used armoury crate for the driver install, I noticed yesterday a later chipset driver was available on asus website that was not installed by armoury, I recently installed that now.
Yeah i not sure why it m.2 was not detected either, though i might try a reinstall and that slot again, see what happens. I see other information in the forums about bios settings for the m.2 , will check that.

 

[1troy2me]

You may want to reinstall win11. Did you use a key when installing?

Yeah looks like it worth a try, no did not use a key, its done by installing my spare window 10 copy then update to windows 11, fresh install. all is activated.

 

[Fix_that_Glitch]

Before you go to the trouble of reinstalling Win 11. Try uninstalling all Asus software. See if the problem goes away after that.

 

[1troy2me]

that's a good idea. first I see how it goes with new chipset driver, if no luck then will try your recommendation and will let post back with the results.

 

[1troy2me]

Hi, uninstalled ASUS software and my creative zxr software, appears one of the apps for zxr was not compatible with windows 11, reinstalled command app instead. I have had no more issues. Appears it was software related, which one i dont know fully and cant be bothered reinstalling asus software to find out at this stage.