Hi,
I've been dealing with this issue for a few weeks now. My computer will randomly freeze and require a hard restart. It appears to happen regardless of what I am doing (gaming, browsing, or sitting idle). All programs freeze though I am able to retain mouse control. I am not, however, able to open or manipulate any programs or windows generally (including opening the task manager). Temps seem okay nothing exceeding 70c at max load.
I've tried a variety of solutions to no avail including:
Let me know if you need any additional information. Appreciate your help.
System Specs:
Operating System
Windows 11 Home 64-bit
CPU
Intel Core i7 10700K @ 3.80GHz
Comet Lake 14nm Technology
RAM
32.0GB Dual-Channel DDR4 @ 1066MHz (15-15-15-36)
Motherboard
ASRock Z490 Phantom Gaming-ITX/TB3 (CPUSocket)
Graphics
4095MB NVIDIA GeForce RTX 2080 SUPER (ASUStek Computer Inc)
Storage
931GB NVMe Samsung SSD 970 SCSI Disk Device (Unknown (SSD))
PSU
SFX-L 750W 80 Plus Gold Power Supply
I've been dealing with this issue for a few weeks now. My computer will randomly freeze and require a hard restart. It appears to happen regardless of what I am doing (gaming, browsing, or sitting idle). All programs freeze though I am able to retain mouse control. I am not, however, able to open or manipulate any programs or windows generally (including opening the task manager). Temps seem okay nothing exceeding 70c at max load.
I've tried a variety of solutions to no avail including:
- Clean install of Windows 11
- Updating drivers using IObit Driver Booster
- Run sfc/ scannow
- Windows Memory Diagnostic
- Resetting BIOS
- WMIC diskdrive (status okay)
Let me know if you need any additional information. Appreciate your help.
System Specs:
Operating System
Windows 11 Home 64-bit
CPU
Intel Core i7 10700K @ 3.80GHz
Comet Lake 14nm Technology
RAM
32.0GB Dual-Channel DDR4 @ 1066MHz (15-15-15-36)
Motherboard
ASRock Z490 Phantom Gaming-ITX/TB3 (CPUSocket)
Graphics
4095MB NVIDIA GeForce RTX 2080 SUPER (ASUStek Computer Inc)
Storage
931GB NVMe Samsung SSD 970 SCSI Disk Device (Unknown (SSD))
PSU
SFX-L 750W 80 Plus Gold Power Supply