Hello all,
In 2017, I built a mini-gaming rig for my spouse. (Please refer to the bottom of this message for complete list of components used.)
Every component is still within its warranty except for the 980 Ti GPU, which was bought in the Summer of 2015, initially part of my old rig.
The gaming rig had been working perfectly since it was first built.
It's seldom used except for checking e-mails and playing games.
Nothing is overlocked it's not really used for long periods of time.
The OS and BIOS is up-to-date. There's no malware or virus to speak of.
Drivers are all up-to-date. There's no dust.
I have 10 years+ experience building rigs.
For the last couple of months she's been playing Battlefield 1.
There have been zero performance issues to speak of.
2 days ago, when she tried to play Battlefield, the PC suddenly reset roughly 2 minutes after she'd loaded into a server.
There was no warning. No BSOD. No error message. No minidump.
There were a few errors in the Event Viewer, but nothing that seemed out of the ordinary.
They were "DistributedCOM" Event ID: 10016 errors, such as:
Giving those services permissions did not fix anything.
So, naturally, my first thought was the check the temperatures.
When I checked the temps, everything seemed normal.
I kept monitoring the temps when starting up BF1 and nothing was out of the ordinary.
In fact - and probably due to not overclocking - the temps were very good.
The CPU remained in the 40c's under load and the GPU didn't get too hot either averaging about 60c - sometimes less - again, everything at stock.
Still, once I got into game, I could play for maybe 2-3 minutes and then the PC would suddenly reset without any error message.
Wondering if it was limited to Battlefield, I tried some benchmark programs like 3DMark and RealBench.
Both reset the PC after a few seconds-minutes. There were no voltage spikes or high temps or anything, though.
My research led me to believe that it could be the PSU, but I'm not sure. Everything is pointing toward the GPU.
Prime95, AIDA64, IntelBurnTest, and OCCT (currently been running OCCT for over an hour) haven't caused any issues/error messages.
Neither has Cinebench15. All of them have ran from start to finish without resetting the machine. And temps can be seen here:
If I don't go into game, I can use the PC, seemingly, just fine. Videos and music play fine, too.
I have also made sure that everything was connected properly inside the rig - it was. There's no dust or anything.
I'm going to run one or two more tests just to rule out something like RAM (memtest85), but I'm confident it's either the GPU or PSU.
Question is, would anybody be able to help me pinpoint the exact cause? Perhaps it ISN'T a hardware issue, but something else?
Also, seeing as the PSU is still within its warranty, I'm not too worried about replacing it.
However, if it's the GPU, I'll have to buy a brand new one - 980Ti didn't come cheap!
I'd like to see if there's anything else I can do just to be sure at this point.
------------------------------------------------------
CPU: Intel i5-6500 @ 3.20GHz
CPU COOLER: Noctua NH-U12S
Motherboard: Gigabyte H270N-WIFI-CF
RAM: Corsair Vengeance 8GB (2 x 4GB)
GPU: EVGA NVIDIA GeForce GTX 980 Ti
PSU: Corsair CX550M PSU
MONITOR: ASUS VN248
CASE: Fractal Design Node 304
OS: Windows 10 Home 64-bit
Version: 1809
OS build: 17763.253
NVIDIA Driver Version: 417.71
All other drivers up-to-date via Drive Easy
BIOS: F8d (latest)
AV: Windows Defender
In 2017, I built a mini-gaming rig for my spouse. (Please refer to the bottom of this message for complete list of components used.)
Every component is still within its warranty except for the 980 Ti GPU, which was bought in the Summer of 2015, initially part of my old rig.
The gaming rig had been working perfectly since it was first built.
It's seldom used except for checking e-mails and playing games.
Nothing is overlocked it's not really used for long periods of time.
The OS and BIOS is up-to-date. There's no malware or virus to speak of.
Drivers are all up-to-date. There's no dust.
I have 10 years+ experience building rigs.
For the last couple of months she's been playing Battlefield 1.
There have been zero performance issues to speak of.
2 days ago, when she tried to play Battlefield, the PC suddenly reset roughly 2 minutes after she'd loaded into a server.
There was no warning. No BSOD. No error message. No minidump.
There were a few errors in the Event Viewer, but nothing that seemed out of the ordinary.
They were "DistributedCOM" Event ID: 10016 errors, such as:
XML:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
Windows.SecurityCenter.WscDataProtection
and APPID
Unavailable
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
----------------------------------------------------------------
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
Windows.SecurityCenter.SecurityAppBroker
and APPID
Unavailable
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
----------------------------------------------------------------
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
Windows.SecurityCenter.WscBrokerManager
and APPID
Unavailable
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
----------------------------------------------------------------
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user MALWINE\Malwine SID (S-1-5-21-2893702971-324590147-2545585346-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
----------------------------------------------------------------
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.Giving those services permissions did not fix anything.
So, naturally, my first thought was the check the temperatures.
When I checked the temps, everything seemed normal.
I kept monitoring the temps when starting up BF1 and nothing was out of the ordinary.
In fact - and probably due to not overclocking - the temps were very good.
The CPU remained in the 40c's under load and the GPU didn't get too hot either averaging about 60c - sometimes less - again, everything at stock.
Still, once I got into game, I could play for maybe 2-3 minutes and then the PC would suddenly reset without any error message.
Wondering if it was limited to Battlefield, I tried some benchmark programs like 3DMark and RealBench.
Both reset the PC after a few seconds-minutes. There were no voltage spikes or high temps or anything, though.
My research led me to believe that it could be the PSU, but I'm not sure. Everything is pointing toward the GPU.
Prime95, AIDA64, IntelBurnTest, and OCCT (currently been running OCCT for over an hour) haven't caused any issues/error messages.
Neither has Cinebench15. All of them have ran from start to finish without resetting the machine. And temps can be seen here:
If I don't go into game, I can use the PC, seemingly, just fine. Videos and music play fine, too.
I have also made sure that everything was connected properly inside the rig - it was. There's no dust or anything.
I'm going to run one or two more tests just to rule out something like RAM (memtest85), but I'm confident it's either the GPU or PSU.
Question is, would anybody be able to help me pinpoint the exact cause? Perhaps it ISN'T a hardware issue, but something else?
Also, seeing as the PSU is still within its warranty, I'm not too worried about replacing it.
However, if it's the GPU, I'll have to buy a brand new one - 980Ti didn't come cheap!
I'd like to see if there's anything else I can do just to be sure at this point.
------------------------------------------------------
CPU: Intel i5-6500 @ 3.20GHz
CPU COOLER: Noctua NH-U12S
Motherboard: Gigabyte H270N-WIFI-CF
RAM: Corsair Vengeance 8GB (2 x 4GB)
GPU: EVGA NVIDIA GeForce GTX 980 Ti
PSU: Corsair CX550M PSU
MONITOR: ASUS VN248
CASE: Fractal Design Node 304
OS: Windows 10 Home 64-bit
Version: 1809
OS build: 17763.253
NVIDIA Driver Version: 417.71
All other drivers up-to-date via Drive Easy
BIOS: F8d (latest)
AV: Windows Defender
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