System Service Exception on Fresh Windows 10 install pc build

[compjon]

So unlike other recent posts, I CAN install windows 10...but once I'm in it, sporadically (mainly when downloading/installing), it will BSOD with a SYSTEM_SERVICE_EXCEPTION. This doesn't point to a specific driver or file, just the generic message.

Here are my most recent minidumps: Minidumps
My MSInfo 32 file save: MSINFO32

Here is my parts list:

-GIGABYTE GA-Z270-HD3 LGA1151 Intel 2-Way Crossfire ATX DDR4 Motherboard
-Intel Core i5-7600K LGA 1151 Desktop Processors (BX80677I57600K)
-EVGA GeForce GTX 1060 3GB SC GAMING, ACX 2.0 (Single Fan), 3GB GDDR5, DX12 OSD Support (PXOC), Only 6.8 Inches Graphics Cards 03G-P4-6162-KR
-Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM)
-EVGA SuperNOVA 650 G3, 80 Plus Gold 650W, Fully Modular, Eco Mode with New HDB Fan, 7 Year Warranty, Includes Power ON Self Tester, Compact 150mm Size, Power Supply 220-G3-0650-Y1
-Cooler Master Hyper 212 EVO RR-212E-20PK-R2 CPU Cooler with 120mm PWM Fan
-ASUS PCE-AC55BT B1 Wireless-AC1200 Bluetooth 4.2 PCIe/mPCIe adapter
-Corsair Carbide Series 200R Compact ATX Case for H55, H60, H75, H80i (CC-9011023-WW)
-G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200) Intel Z170 Platform / Intel X99 Platform Desktop Memory Model F4-2400C15D-16GVR

Things I've tried:

I've replaced the mobo, SSD, Ram, and PSU, and it's still reproducing. I have completely removed my graphics card and custom installed a new windows 10 from boot media and it still crashes. Could I have broken my cpu on install in such a way that results in BSOD's? Also did full memtest, chkdisks, and tried resetting the motherboard to factory settings by pulling the battery for a few minutes. Flashed my bios up to the most recent version as well, on the first motherboard, and no dice.

It's my first ever pc build...and i'm at my wit's end, scraping the bottom of the morale bucket. Any help provided would be GREATLY appreciated.

 

[Vic 40]

All drivers for motherboard and gpu installed? Mean the latest.Might also want to check for latest bios just to be sure.
Make sure that XMP is enabled so the ram runs at rated specs.Not sure if this has something to do with it (probably not),but it's good to do anyway.

Any ! or ? in the device manger?
Always tried with the wifi card in when having problems? Might want to try without.
Seems that Antivirus might make this happen too so what are you using? Migth want to disable to see if it is causing problems.

 

[compjon]

All drivers for motherboard and gpu installed? Mean the latest.Might also want to check for latest bios just to be sure.
Make sure that XMP is enabled so the ram runs at rated specs.Not sure if this has something to do with it (probably not),but it's good to do anyway.

Any ! or ? in the device manger?
Always tried with the wifi card in when having problems? Might want to try without.
Seems that Antivirus might make this happen too so what are you using? Migth want to disable to see if it is causing problems.

During my time with the first motherboard, I flashed it up to the most recent bios (6->7) and was still receiving the BSOD. I've gone to Gigabytes driver page and downloaded all relevant drivers and installed (sometimes having to try multiple times to get it through the crahes) for the mobo. I believe I've always had XMP disabled...Isn't enabling XMP for overclocking? Most threads say I should disable any overclocking i'm currently attempting (i'm not), but I could try an XMP toggle if we think that could help somehow.
I've run through every feasibly part in device manager and did the right click->check for driver update and have found nothing. Also downloaded the Intel driver finder app and updated the wifi/mobo graphics that way. I had a 'stable' state for about 2 hours with my desktop plugged straight into the ethernet with the wifi out. By stable I mean it crashed twice and then didn't for about 2 hours (at which point I moved it back to my office with the graphics card, 2nd stick of ram, and wifi, and the crashing reproduced again). Not sure if that was just a lucky window or not. As for antivirus, I'm simply running windows defender. Some threads had suggested a bad KB to uninstall, but the number doesn't match the one I have on the PC with windows updates. Also, couldn't find an easy way to just turn the thing off across the board, seems like you have to disable it piecemeal?

I will try XMP tonight, as well as confirm all drivers are now up to date on mobo #2.

 

[Vic 40]

I had a 'stable' state for about 2 hours with my desktop plugged straight into the ethernet with the wifi out. By stable I mean it crashed twice and then didn't for about 2 hours (at which point I moved it back to my office with the graphics card, 2nd stick of ram, and wifi, and the crashing reproduced again). Not sure if that was just a lucky window or not.

You has also two crashes with cable? Maybe still the wifi drivers trying to act up.You have the latest wifi drivers for the wifi card? Just use those,leave the bleutooth alone for now. Can also check and use cable ,but before disable the wifi card in the device manager,migth even want to uninstall it first.
Maybe barking up the wrong tree,but it's a thing of elimination.

I will try XMP tonight, as well as confirm all drivers are now up to date on mobo #2.

The XMP profile 1 is what this set is capable of,yes over the "standard" of 2133mhz (SPD speed),but stable as can be.Only going over that do i consider real overclocking of the ram,but others might disagree.

I can't read minidumps so maybe throw this into a group and ask for help with that.

Can also try BlueScreenView to see if that gives info about what makes this happen.Maybe gives some extra info.

 

[compjon]

You has also two crashes with cable? Maybe still the wifi drivers trying to act up.You have the latest wifi drivers for the wifi card? Just use those,leave the bleutooth alone for now. Can also check and use cable ,but before disable the wifi card in the device manager,migth even want to uninstall it first.
Maybe barking up the wrong tree,but it's a thing of elimination.

Yes, this is a complicated part of troubleshooting for me I'm afraid. My router/internet incoming point in my house is significantly far away from my office and I have a 15 month old who would love a chance to stick her inevitably sticky fingers inside my open and running computer tower. When I did the 'stable' build, I had to stick the tower basically behind my sofa and turn a side table into a computer desk. I got two crashes almost immediately upon a fresh windows install, during the standard windows updates, then it didn't crash for two hours while I finished updates and downloaded/installed a few games to test it out. I may try this out again this weekend.

You have the latest wifi drivers for the wifi card?

I've gone to the intel driver page: Link
and run this for both the on board graphics and the wifi. It crashes a few times during download/install, of course, but I manage to get it finished (the website says none pending) and it continues to crash afterwards.
Still haven't tried XMP ON, will do so tonight.

I can't read minidumps so maybe throw this into a group and ask for help with that.
Can also try BlueScreenView to see if that gives info about what makes this happen.Maybe gives some extra info.

I'm sorry, what do you mean by throw this into a group? Which group and where? Make a new thread? I've downloaded BlueScreenView and reviewed but it only seems to point me to the most generic place imaginable: ntoskrnl.exe.

 

[Calvin7]

Choose first option here:
https://www.microsoft.com/en-us/software-download/windows10

•Using the tool to upgrade this PC to Windows 10 (click to show more or less information)

Then choose:
•You need to reinstall Windows 10 on a PC you’ve already successfully activated Windows 10.

Moicrosoft will install a improved version of Windows 10 that should correct problems with Windows operating system.

 

[compjon]

Choose first option here:
https://www.microsoft.com/en-us/software-download/windows10

•Using the tool to upgrade this PC to Windows 10 (click to show more or less information)

Then choose:
•You need to reinstall Windows 10 on a PC you’ve already successfully activated Windows 10.

Moicrosoft will install a improved version of Windows 10 that should correct problems with Windows operating system.

Hi Calvin,

I'm not seeing this option at all on the link provided. This is the page I used to create my installation media, which is how I've been providing windows 10 to my new PC via USB, but I don't see a 'need to reinstall' button listed? Is that in the separate 'download tool now' download options? There's an improved version of windows 10 available that isn't part of the standard installation media download? Does it have a different version number? I can confirm that it matches the one the installation media provided me if you happen to know it?

 

[gardenman]

Hi, Colif asked me to stop by and read the minidumps for you. I ran the dump files through the debugger and got the following information: https://pste.eu/p/PXjI.html

Spoiler

File: 110617-4984-01.dmp (Nov 6 2017 - 15:38:17)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: LMI_Rescue.exe)
Uptime: 0 Day(s), 0 Hour(s), 09 Min(s), and 25 Sec(s)

File: 110617-4656-01.dmp (Nov 6 2017 - 15:42:04)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: LMI_Rescue.exe)
Uptime: 0 Day(s), 0 Hour(s), 03 Min(s), and 24 Sec(s)

File: 110617-4203-01.dmp (Nov 6 2017 - 16:06:52)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: DSATray.exe)
Uptime: 0 Day(s), 0 Hour(s), 05 Min(s), and 56 Sec(s)

File: 110617-4187-01.dmp (Nov 6 2017 - 15:46:26)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: DSATray.exe)
Uptime: 0 Day(s), 0 Hour(s), 03 Min(s), and 57 Sec(s)

File: 110617-3843-01.dmp (Nov 6 2017 - 15:25:53)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: DSATray.exe)
Uptime: 0 Day(s), 0 Hour(s), 13 Min(s), and 24 Sec(s)

I can't help you with this. Wait for someone else to reply. Good luck.

 

[compjon]

I can't help you with this. Wait for someone else to reply. Good luck.

Gardenman, could you point me to how to run new dump files through this debugger of yours? It could be helpful to me...maybe? Also i'm just interested.

 

[Paul NZ]

This DSATray.exe maybe causing some / most one of the crashes. Intel update utility tray

 

[gardenman]

I'm using special software that I built myself and it's currently not ready for release. Sorry, it's still in development. But basically what it does is it takes the info from the Microsoft debugger and makes it more presentable and saves it to a "webpage".

You still might find the info from the debugger itself to be useful. I'm using a slightly older version of the debugger. Search for and download the Windows 10 SDK v10.0.14393.33. It's a big download and install, I think 4 GB, even though the debugger within is only like 50 mb. There is a newer version has that known issues. Then there's another new version (from the Microsoft store) which I haven't tried out yet.

The SDK will install to a "Windows Kits" folder and you'll have to look through it to find your debugger (windbg.exe). For me it's located here: C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\windbg.exe

If you install it, open the dump file in it, and go through the verbose command (simply by clicking on it) and it will give you most of the info that I pull from the dump file. I also use the -lmv command to list the drivers and the !sysinfo smbios for BIOS info, then my software cleans it up and makes it more presentable.

If that sounds too complicated, just upload any new dump files that you want to decipher and I can take a look at them. There are other experts on here that know alot more about the dump files than I do.

 

[Vic 40]

Thanks for the help you both. I know that Paul especially is better with this than i am.

See some things in Gardenman's webpage that seem not consistent with a "new install" like the

semav6msr64.sys
found in
C:\Windows\system32\drivers\semav6msr64.sys

for instance.Seems woodwork software? Do you need that? What happens if not installed?

Did you try another mouse? Maybe the Iball software is acting up.

About the "group",that's a group people i (somewhat) know from here that know more about some "stuff" than i do.You see some responce came from there.

I would also use the drivers from the Asus page for the wifi module seeing that you chose to download from Intel them selves. they might have changed small things to accomodate this card.
Weird though that you already have two crashes right after installing windows when updating which almost suggests a hardware fault.Or if W10 it's trying to install drivers for hardware that really don't get along with that part of the pc.Maybe the wifi card again.

 

[Colif]

That file isn't woodworking, I have seen this before and found that lead... its actually part of the intel updating software

On my system the driver was installed by the Intel Driver Update Utility Installer, which I'd installed to update my Intel drivers. Uninstalling this program after use doesn't uninstall semav6msr64.sys, presumably due either to a bug in the uninstaller or to laziness of the development team who wrote it. I don't like leaving software package remnants on my system for no good reason

https://www.tenforums.com/drivers-hardware/53785-what-semav6msr64-sys.html

@gardenman, change the line in drivers to show its Intel, not woodworking software

 

[Vic 40]

When i googled first i somehow came to woodwork software. Oh well .... :lol:

 

[Colif]

When i googled first i somehow came to woodwork software. Oh well .... :lol:

Been there, done that. Its how I knew it wasn't woodworking software

@op, follow advice on link in my post to remove that file, and also do what Paul says

 

[compjon]

Update gents!

Last night per a friends advice I disabled the following four features in my BIOS settings:
-CPU EIST Function
-Enhanced Halt
-Speed Shift
-Intel Boost

After this, from 7:30pm until almost midnight I had no crashes. Installed my graphics card and wifi, my original 16 gigs of ram, switched back to my standard psu. All with no issues! I left the PC on overnight and believe I did get a system service exception this AM when I first came in to check on it, but it was while the computer was asleep? I clicked and it came to the startup screen, checked my bluescreenviewer and saw one from the minute prior.

I'm pretty ecstatic i'm down to 1 over 13 hours rather than every 4 minutes. Does this help us isolate something? I have the replacement CPU being delivered today...I might switch it out to see if it changes anything since it's the last thing I haven't replaced.

Thanks for all the advice! Any ideas based on my BIOS edits?

 

[gardenman]

Thats great compjon, I hope it keeps working out for you compjon. Wait for more answers.

I've fixed my description of that driver. :lol: I guess I got the original description here: http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
Updated to --- semav6msr64.sys=Intel Driver Update Utility http://www.intel.com/ OR (SEMA Software) http://www.sema-soft.de/en/home/

 

[Colif]

CPU EIST Function = Enhanced Intel SpeedStep = https://en.wikipedia.org/wiki/SpeedStep
Enhanced Halt =

Enhanced Halt State (C1E) is an operating mode of a physical processor with low power consumption, which is activated when both logical processors go to sleep (the HLT or MWAIT instruction) if this technology is enabled in BIOS. So what's the difference between this low power mode and the "usual" Halt State (C1)? In this case a processor can dynamically reduce the motherboard frequency multiplier (FID) and voltage (VID) and restore to maximum performance state (nominal FID/VID) when necessary.

Speedshift = https://www.anandtech.com/show/9751/examining-intel-skylake-speed-shift-more-responsive-processors
Intel Boost = https://www.intel.com.au/content/www/au/en/architecture-and-technology/turbo-boost/turbo-boost-technology.html

I am no expert but to me it means your PC will always run at same speed, and you might have problems running Fast Startup as it likely uses the Enhanced Halt setting

 

[Vic 40]

Update gents!

Last night per a friends advice I disabled the following four features in my BIOS settings:
-CPU EIST Function
-Enhanced Halt
-Speed Shift
-Intel Boost

After this, from 7:30pm until almost midnight I had no crashes. Installed my graphics card and wifi, my original 16 gigs of ram, switched back to my standard psu. All with no issues! I left the PC on overnight and believe I did get a system service exception this AM when I first came in to check on it, but it was while the computer was asleep? I clicked and it came to the startup screen, checked my bluescreenviewer and saw one from the minute prior.

Seems you got this one by getting out of the sleep states. Maybe drivers that are getting in use again or one of those settings. What happens if you don't use sleep state? With above settings as they are.
Could you also test with Window in high performance mode with sleep disabled there ,but reset the above to default?

Did you btw check with the new cpu?
Did you btw disable the Intel Update tray utility? As asked by Paul or just uninstall it for now.Maybe reinstall ....

 

[Colif]

Sleep problem is probably caused by the T mouse drivers since they from 2012, it wouldn't know about the new sleep modes in win 10

2 crashes caused logmein to crash, other 3 crashed the Intel updater, as Paul said. But rarely do exe programs actually cause the crash themselves, they just asked something to do something it couldn't or wouldn't. Do you use WiFi or an Ethernet connection?

Netwtw06.sys is the Intel ethernet driver, it was loaded during the processes so I assume Ethernet?
You have the latest drivers from Gighabyte, they haven't updated any all year

everything else apart from mouse drivers are up to date.

 

[Vic 40]

He does use wifi,but is using Intel drivers rather than drivers form Asus where the wifi card comes from. I already told hom to use the drivers from Asus.

 

[Colif]

Yes, that would be a good idea, and remove the Intel ones or they will conflict.

https://www.asus.com/au/Networking/PCE-AC55BT/HelpDesk_Download/

 

[compjon]

Hi all!

Thank you for ALL of the help with this, it was great to have a community that seems to actually care and wants to help solve eachothers problems!

It turns out...it must have been the CPU. I've replaced the CPU on the board, reset my BIOS settings to their defaults, and have had zero crashes over 4 days of use.

This was easily the most frustrating computer issue I've ever dealt with, still don't understand how it was managing to do what it was doing, but that is legitimately the only thing that I have changed and it is running smooth as silk.

Thanks again everyone!