[SOLVED] "System Thread Exception Not Handled" when installing programs ?

[Deaner1121]

About 80% of the time when I try to download programs, my pc will crash with the "System Thread Exception Not Handled" error. I have tried to read the memory dump files with windbg and also bluescreenview and they both say the driver causing it is NTFS.sys. I'm going to link a few dump files. This started happening about 20 days ago. Any help with finding a fix for this will be appreciated.

Minidump files folder: https://drive.google.com/drive/folders/1pf6myiA3L-LxaG6eQnd50_nST462DJ6S?usp=sharing
Specs:
Ryzen 9 5900x
32 gb ddr4 3600 mhz
Nvidia GTX 1080
Asus b550-f ROG strix
Crucial MX500 (boot drive)
256gb sk hynix drive

Things I have tried to fix the issue:

• Reinstalling Windows
• Changing Nvidia driver
• Swapping back to my old RAM kit
• Reseating SSD
• Updating Windows

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/a4y6b0vt/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	012522-22640-01.dmp (Jan 25 2022 - 02:34:33)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 49 Min(s), and 11 Sec(s)

File information:	012222-22375-01.dmp (Jan 22 2022 - 18:03:16)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 50 Min(s), and 10 Sec(s)

File information:	010822-9000-01.dmp (Jan 8 2022 - 19:19:25)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 6 Hour(s), 48 Min(s), and 32 Sec(s)

Possible Motherboard page: https://rog.asus.com/us/motherboards/rog-strix/rog-strix-b550-f-gaming-model/
You are already using the latest BIOS.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Deaner1121]

I just got another bsod while playing valorant, however I got a different one this time.
I have uploaded the dump file to the original google drive folder. I do not know if it has anything to do with the original problem but I thought it would be best to keep this thread updated as I try to fix this issue.

 

[gardenman]

Welcome to the forums.

Please always upload dump files to a new folder each time, and provide a new link each time. It's difficult for me to go back and go through what I've looked at so far, and have not looked at. Thanks.

I think this is the new dump... Results: https://jsfiddle.net/7toj1hzg/show

File information:	012522-13546-01.dmp (Jan 25 2022 - 18:30:03)
Bugcheck:	ATTEMPTED_WRITE_TO_READONLY_MEMORY (BE)
Probably caused by:	memory_corruption (Process running at time of crash: VALORANT-Win64-Shipping.exe)
Uptime:	0 Day(s), 0 Hour(s), 14 Min(s), and 50 Sec(s)

The vanguard driver has known issues, causing many people BSODs. We see it all the time here.

Nov 29 2021

vgk.sys

Vanguard Anti-Cheat driver

Another guy named Colif should reply later.

 

[Deaner1121]

Sorry, I'll make a new folder next time.

 

[gardenman]

No need to apologize. You didn't know.

Unfortunately there's not alot that can be done about that driver. Some people just have to choose, the game and continue with BSODs, or remove the game.

But, that driver may not be the only issue. Let's wait for additional comments.

 

[Deaner1121]

I have gotten the blue screen error again after starting up my pc and opening up chrome. Here is a link to the dump file: https://drive.google.com/file/d/1qLZQxzPinwl7QLn4vc8puSY8WcWihvXV/view?usp=sharing

 

[gardenman]

I think Colif may have missed this thread, I'll remind him. @Colif

Results for new dump: https://jsfiddle.net/km86srfn/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	012622-10796-01.dmp (Jan 26 2022 - 16:30:18)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:	memory_corruption (Process running at time of crash: chrome.exe)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 32 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

slaps self, i watched thread and then didn't look again

its not obvious what cause is in any of them. Strange seeing vgk.sys be the victim and not cause

bottom 2 victims could mean its Ethernet drivers, try running this and see if any newer - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html
could update chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

if reinstalling windows didn't fix it, its probably hardware

Ryzen 9 5900x
32 gb ddr4 3600 mhz
Nvidia GTX 1080
Asus b550-f ROG strix
Crucial MX500 (boot drive)
256gb sk hynix drive

try running this on boot drive - https://www.crucial.com/support/storage-executive
not sure about SK hynix, they have downloads but whether any are tests? - https://ssd.skhynix.com/download/
can run crystaldiskinfo on them to check health as well (blue icons) - https://crystalmark.info/en/

since a lot of them mention ntfs it could be storage drives, but I feel that is a trap. I seen it too often to assume that. Its the Windows File system.

try running chkdsk on all your drives.

Are the ram sticks still the old or new ones? It didn't make a difference.

try running this - https://www.guru3d.com/files-details/prime95-download.html
Prime 95 how to Guide: http://www.playtool.com/pages/prime95/prime95.html
it will check CPU and ram.

what PSU do you have?

 

[Deaner1121]

I have a corsair cx750m power supply. I just ran chkdsk and the issue still appears to occur. For some reason the Crucial drive test keeps aborting, which makes me think it's probably this drive causing the bsod. I have the latest chipset drivers currently. I'm going to run prime95 for an hour or so and see how that goes.

 

[Deaner1121]

I just stopped the prime95 stress test and it finished with 0 errors so it looks like it isn't my ram or cpu.

 

[Colif]

could try installing on the sk hynix drive and see if you still bsod.

 

[Deaner1121]

I'm going to do that now. I will let you know how it goes once I am finished.

 

[Colif]

take the other drive out so installer doesn't put anything on it.

 

[Deaner1121]

I just finished with the new windows installation and it doesn't get a bsod when installing programs anymore when using the sk hynix ssd. Thanks for helping me with figuring out the issue. I was hoping it was something other than the ssd but at least the issue has been singled out now. I'm going to order a new ssd probably in the next few minutes so that I can get my games and other applications.