System unusable, constant bluescreens even after clean windows install

wrlxs

Prominent
Sep 21, 2017
3
0
510
Hey Tom's Hardware forum members,

First post on here so if I do anything really really wrong please let me know.
I've been having some really odd issues with my laptop. It all started a couple of weeks ago when I would get a bluescreen on average every day, I googled most of them and they all seemed to have one common cause - a dying hard drive. I ran crystal disk mark (one of the tools where it displays your disk health in %) and it said 100% so I assumed that it must have been something else. A couple weeks later my laptop would straight up not boot. it would go straight into bios and it would fail to detect the hard drive. I assumed that this would be a broken hard drive so I went out and bought a new one. So far so good.
However, when I installed the new hard drive, which it did recognize instantly, and tried to install windows on it it would constantly bluescreen during the setup. So I went and installed windows on the disk in another computer. Windows install works perfectly fine on that one, did some basic stuff such as browsing through the file system to verify that it was indeed working.
Once I installed it back into the system that was initially broken it would boot successfully but bluescreen once logged in or whilst logging in. I googled most of the bluescreens and the two main causes of them seem to be: bad hard drive or bad RAM. I happend to have some RAM laying around so I tried different sticks in different slots, no success.

So I decided that it is probably to difficult to fix by myself and that I should reach out for help. I started collecting information and over a two hours session wrote down all bluescreens and the things that I was trying to do on the computer at the time.

Windows build: 15063.rs2_release.170317-1834

13:20: Disabled wireless and bluetooth solutions succesfully and restarted.
13:21: inserted USB flash drive.
13:22: SYSTEM_SERVICE_EXCEPTION - win32kbase.sys, while trying to copy dump files to USB.
13:24: APC_INDEX_MISMATCH, just opened device manager to check if bluetooth/wireless cards are disabled.
13:26: KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL, trying to open de windows folder to try to navigate to dumps.
13:27: PC booted into advanced start-up - Going to boot pc into safemode now. (F4)
13:38: Computer has been sitting still on desktop, no BSOD yet.
13:51: I can't seem to get the pc to crash.
14:42: Exiting safe mode - instant crash upon logging in. too fast to see the error code

14:45: KMODE_EXCEPTION_NOT_HANDLED - NTFS.sys, leaving it run for like 2 minutes on desktop
14:48: REGISTRY_FILTER_DRIVER_PROBLEM - wdfilter.sys, same as above
14:51: REGISTRY_FILTER_DRIVER_PROBLEM - wdfilter.sys, same as above
14:54: SYSTEM_THREAD EXCEPTION_NOT_HANDLED - NTFS.sys

14:55: managed to boot into safe mode
14:58: SYSTEM_SERVICE_EXCEPTION - win32kbase.sys, trying to copy dump files over.
15:01: managed to copy over files to USB

as you can see from my logging, the bluescreens happen constantly and safe mode doesn't seem to affect it too much.
I will attach the dumps.

The laptop is an Medion akoya E6416. it is a low quality really cheap laptop.

If I need to supply any additional details, please let me know.

Thanks for reading

DUMPS: https://drive.google.com/file/d/0B-sy0H3j4c78LWUydlgzaWJCbjA/view?usp=sharing

 
Solution
you might disable the touch pad and the asus touch pad software and use an external mouse.
AsusTPLoader.exe

maybe check for updated bios and drivers from the laptop vendors website.

you might update the bios and drivers or reset the bios to defaults then run memtest86.
you might disable hardware like the touch pad in BIOS and see if you can get the system to boot.
My first guess would be a dying motherboard.

GPU is unlikely, because the graphics drivers don't show up anywhere.

Leaves the CPU as another possible cause if the motherboard isn't the cause.

Since you have a laptop you can't 'just' replace the motherboard as you need the specific model to fit in the case. If you have warranty use it, replacement is your best bet.
 


GPU is extremely unlikely as it runs on integrated graphics, I could maybe attempt to replace the CPU, don't know if it is worth the trouble though. I have another one of these laptops laying around (it is one hell of a job to repair the screens on these).

Could always be the motherboard, this always seems to be the guess whenever a laptop is broken.

Thanks for your reply anyway.

 
you might disable the touch pad and the asus touch pad software and use an external mouse.
AsusTPLoader.exe

maybe check for updated bios and drivers from the laptop vendors website.

you might update the bios and drivers or reset the bios to defaults then run memtest86.
you might disable hardware like the touch pad in BIOS and see if you can get the system to boot.
 
Solution


Ill give these things a try when I get back from work.
The Asus touchpad drivers are the result of me installing windows on the disk in a different computer, it was an Asus laptop after all.

I've already ran memtest86 but I guess I'll have another go at it.

To clarify, the system does boot. Always. After entering my password it is only a matter of time till it crashes.

I'll keep you updated