system_service_exception BSOD (Windows 10)

[dariia]

hello! I need some help.

so for the past 4 days i ve been getting non stop bsods. i cannot tell you how many times my pc restarted in one day.
browsing on google, opening games, closing programs lead up to bsods.

If needed i could provide information you ask me to, but I am not a pro at pc's, so if you may, please take it easy on me.

any helpful tips are appreciated.thank you!

 

[Colif]

Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it

 

[dariia]

so I have a minidump folder in C:/Windows. Can I post that one or should I just wait until I get another bsod with the settings from option 1?

 

[dariia]

alright so using bluescreenviewer and my minidump latest file, it says that ntoskrnl.exe is the issue. I don't know if this is useful but I said it just in case

 

[Colif]

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

post that minidump and any more you get as more we have, easier to work out cause.

 

[dariia]

http://www.mediafire.com/file/ar6s6fiz5b58324/092717-25359-01.dmp

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://pastebin.com/SU4PKbjm

File: 092717-25359-01.dmp (Sep 27 2017 - 15:23:53)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
*** WARNING: Unable to verify timestamp for klbackupdisk.sys
Probably caused by: memory_corruption (Process: OriginWebHelperService.exe)
Uptime: 0 Day(s), 1 Hour(s), 19 Min(s), and 44 Sec(s)

The overclocking driver "RTCore64.sys" was found on your system. Remove all overclocks while trying to debug BSODs.

The latest version of BIOS for you system is 7.30. You have version 2.70 installed.
http://www.asrock.com/mb/Intel/Z170%20Pro4S/?cat=Download&os=BIOS

I can't help you with this. Wait for someone else to reply. Good luck.

 

[dariia]

i am aware of the fact that i have bios 2.70 installed, but i am too scared to update to 7.30. Although I have another problem now. I enabled driver verifier since that was something recommended for another user with the same issue as me, but now i am getting a boot loop of bsods "driver verifier io manager" . i am now installing windows 10 media creation tool and i will reset verifier.exe. and i never overclocked anything! does memory_corruption have to do with faulty ram?

 

[Colif]

what are specs of PC? I can see a few things in pastebin

CPU - Intel(R) Core(TM) i5-6402P CPU @ 2.80GHz
Memory: 8GB Ram
Motherboard: Asrock Z170 Pro4S

What GPU do you have?

rtcore64 is part of MSI Afterburner so you may have installed it with your graphics card?

old drivers that won't be helping (anything prior to July 2015 isn't a win 10 driver)
atillk64.sys (Dated Sep 09 2005) - It is part of C:\Program Files (x86)\GIGABYTE\XTREME GAMING ENGINE\AtiTool\atillk64.sys - it is way too old for win 10
Upgrade Scarlet Crush


Updating BIOS could fix this for you as an old bios won't recognise all the features of newer hardware or support requests made by newer software
If you looked on your BIOS download page, you would see Asrock spell out how to upgrade for you: http://www.asrock.com/support/BIOSUI.asp?cat=BIOS8

no, memory corruption is just a fault of the windows debugger program. The program reports that on almost every error now.

Shame you didn't get the driver verifer instructions off me or I would have suggested a few things first, like run system restore to have a backup point, and create that Win 10 installer before hand, just in case it did put you in a boot loop

see below: The instructions to stop it looping
change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose start up options
hit the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
Pc will restart and load safe mode
Now open command Prompt
type verifer /reset and press enter
restart PC

 

[axe0axe0]

Follow https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html, run the tool, upload the zip to mediafire and post a share link.

 

[dariia]

i have an rx 480 8gb (gigabyte g1 gaming).
i got the latest drivers
axe, i tried doing what you said but after some time my hard disk starting making some fan like noises and got a bsod, again, system serivce exception

 

[axe0axe0]

Run the benchmark in HDTune, make a screenshot of the result and post it.
http://www.hdtune.com/

 

[dariia]

hi! so i fixed the BSOD by uninstalling Kaspersky.Thank you for all suggestions though!