[SOLVED] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED NETIO.SYS BSOD

[BTD090687]

Hello Looking for some help with a BSOD issue. I have updated various drivers that I thought were the culprit but it still remains. I have a link below with 3 dump files from the past week. Any help would be appreciated in pinpointing the problem.


https://drive.google.com/drive/folders/1oIN7QT7pR1Uia-5wrlwszE75e9jbEeaD?usp=sharing

Thanks,

Brad

 

[Colif]

netio.sys = network input output driver.
Its used by windows to talk to network drivers so I would suggest updating Ethernet or WIFI drivers, depending which you use.

I will ask a friend to check dumps.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/g5aodvk4/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	021521-48453-01.dmp (Feb 15 2021 - 11:04:55)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for bddci.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	3 Day(s), 21 Hour(s), 47 Min(s), and 47 Sec(s)

File information:	021521-35156-01.dmp (Feb 15 2021 - 17:29:38)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for bddci.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 6 Hour(s), 25 Min(s), and 47 Sec(s)

File information:	021121-36484-01.dmp (Feb 11 2021 - 11:48:47)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for bddci.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 1 Hour(s), 03 Min(s), and 07 Sec(s)

Crashing driver:

Oct 15 2020

bddci.sys

Bitdefender BDDCI Filter driver http://www.bitdefender.com/

Possible System page: https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5559-laptop/drivers

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

bit defender? Try updating it, it shouldn't be setting system off like that

i like how bitdefender have 5 files in drivers and yet avast would have about 20.

do you use WIFI or Ethernet?
Ethernet drivers are from 2017, newer here (3rd file under windows header) - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software
WIFI are from 2019

Apr 29 2019

Netwbw02.sys

Intel Wireless WiFi Link driver https://downloadcenter.intel.com/

try running the dell updater here - https://www.dell.com/support/home/en-au/product-support/product/inspiron-15-5559-laptop/drivers