Systemrequirementslab graphics card problem

The Spartan

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Dec 16, 2012
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I recently purchased a custom built gaming pc and received it yesterday. The machine has an AMD Radeon HD 7870 but when it comes to checking if my pc can run a game it fails every test, even basic games like team fortress 2 which it can obviously run, it can even run planetside 2 with no problems on high quality. So has anyone got any idea why can I run it is not correctly recognising my graphics card (could it be some sort of driver issue). All advice is appreciated.
 

mclovits

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Apr 7, 2012
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Try reinstalling your drivers from AMD, and make sure you have the most up-to-date DirectX11 User Runtime files. Also, if you are using something on a website that indicates whether or not your pc would be compatible, like NVIDIA's system-checking software, that's a whole different story, and Java is what would make that work.
 

The Spartan

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Dec 16, 2012
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It doesn't really matter for free games like planetside 2 but I don't want to play for a game to find our that I can't run it, I always liked to check first to make sure.
 

canyourunit

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Dec 18, 2012
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Community manager for CYRI here. You can download the latest drivers from this site http://support.amd.com/us/gpudownload/Pages/index.aspx . If this doesn't work, I'll need a little more info to go on. What exactly is your GPU being recognized as? What are the other specs of your PC? To make things easier, you can send me a message with your Session ID and I can look at a detailed list of your computer's specs from here. I'll check back in a little while
 

canyourunit

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Dec 18, 2012
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It sounds like his graphics card is connected properly if he is able to play games like Planetside 2 on high - that's not exactly an easy game to run. I think it is a problem with our system that we've been having when it comes to recognizing certain AMD cards and we are trying to fix it.
 

The Spartan

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Dec 16, 2012
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Sorry for the slow reply, college work has been killing me. Anyway I have the newest driver from amd and I think this may be the problem as it is a beta driver so this may be causing the problem. When I'm running a test the card is being recognized as an amd radeon hd 7800 series on the site. For the rest of the computer I have:
Motherboard- Asus P8Z77-V LX
cpu- Intel core i5 3570k 3.4Ghz
ram- 8gb Corsair DDR3 XMS3 1600MHz/PC12800
psu - Corsair TX650 V2 650W
Also I am unsure on where to find the session ID (it's probably very obvious, I'm just blind)