Keep away from T-mobile. We've been customers for 9 years, and made a stupid mistake in trusting their lies about Iphone. Our contract is about to expire, and yes - lets get Iphones - finally a decent device.
So, instead of waving them good-bye and going with ATT, We've just got into the trap: loud WEb announcements of 4G by T-mobile + the rep at the store said: sure, go get an unlocked Iphone, it will work just fine.
We live in Dedham, MA. Getting only Edge, and of weak strength. The same in all surrounding towns: Westwood, Norwood, Canton. No way to check your E-mail on the road.
Next day after the agreement signed we spent 2 hrs on the phone with Customer Care. Totally wasted time - except that they got paid for this mocking discussion. "We have 1 million Iphones in many cities, such as Baltimore, Memphis, you name it"
"In 3-4 months we'll have your service improved". But how can we trust them if our town is already on the list ready for 4G, and it is complete lies?
Customer, beware - never trust a corporation.
A customer care women connected us to their laywer - to give us options, as she explained. Complete mockery: Oh, valuable customer, oh we could help you to return Iphones to the Apple store.
We are so mad, almost ready to pay $600 fine to forget about these sharks.
But what can we do - in the end they always win.
We can only warn other people: keep away from T-mobile!