T-Mobile Hotspot wont connect to HP laptop

[Critcrying]

Hey there, thanks for taking the time to help out.
I am currently helping a friend who works here in our local cafe setup his T-Mobile hotspot to his HP laptop.
When adding the connection, it shows it has "successfully added the connection" but does not show up on the "active networks" area.
I did set the hotspot to allow all devices and was able to connect it to the iPad.
I tried manually entering the MAC address, no luck.
Connected his phone via USB, no luck
ran troubleshooter, no luck.
The settings litterally say " turn on wifi, put in username/pass and you're good to go!" but that doesn't seem to be the case...

 

[Saga Lout]

Does the name of the Hotspot even show up in the available networks list on the laptop?

 

[Critcrying]

It doesn't even show up on the available networks, thats what I find odd... It connects to his IPAD with ease, but cant seem to understand why it wont connect via laptop

 

[Saga Lout]

Does the list ever show available networks? Can another device "see" your hotspot? Sorry if these seem silly questions but it's baby steps at this stage.

 

[Critcrying]

No worries! Just troubleshooting, eh! Haha
Well, my iPad and his iPad were able to see the device,
it was originally on "only allowed devices" but I changed it to All devices can see this network. and I can see it on the iPad and unfortunately it still doesn't come up on "available networks" on the HP laptop
I checked his drivers, everything is up to date. I tried to manually enter his MAC address but that didnt work either.

 

[Saga Lout]

I was rather hoping another Windows device could see it?

 

[Critcrying]

Hmm, there are no other windows devices in here. But I can see what I can do to locate one

 

[Saga Lout]

My only other suggestion this late in my GMT+0 evening is the channel the Hotspot is broadcasting over compared to the one the wi-fi device on the laptop is set to. Maybe changing the latter to Roaming you might get a result.

 

[Critcrying]

I will certainly check into that and hoping it works. I have a personal HS on my laptop and its never done that before. lets hope for the best!