Taking Money out of my account unauthorized!!

[abamford]

Please help me with this!! Steam games has taken money from my checking account and I have never even heard of them before. I don't have an account with them and when call the number for support it asks that I leave a message and they'll call me back within 17 minutes. NO ONE has called me back and I have left about 5 messages in the past 24 hours. They suggest you to get on their support webpage to take care of the matter and when you do it ask for your Account Information! I DO NOT , AND DO NOT WANT, HAVE AN ACCOUNT WITH STEAM GAMES!! What can I do about this?

 

[madmatt30]

Get in touch with your bank asap - they will have a specialised internet fraud squad & take account theft very very seriously.


You need to get a block on your account at the earliest opportunity.

 

[tiny voices]

Sounds like someone hijacked your account. As stated, call the bank and freeze the account ASAP.

I VERY seriously doubt Steam is to blame here. I'm almost positive someone has your account info and is using it to make purchases.

 

[g-unit1111]

One thing to do is to disable in-app purchases. I'm not sure how that works on Steam but most games should have a way around that. Sounds like the game could be making in app purchases without your authorization.

 

[McHenryB]

One thing to do is to disable in-app purchases. I'm not sure how that works on Steam but most games should have a way around that. Sounds like the game could be making in app purchases without your authorization.

The OP doesn't even have a Steam account so disabling in-app purchases (for non-existant apps) is going to be a challenge.

As others have said, this is not a Steam problem, it's a case of someone having hijacked the OP's bank details. Any children in the household?

 

[madmatt30]

Just get the account blocked mate seriously.its a pain but not worth risking it.

I had £3000+ whacked out of my account on online software downloads a few years back - in the 2 weeks before a couple of small payments were taken first which I never noticed at the time - these were testers (apparently normal practice for fraudsters).
The bank were top notch at sorting it out to be fair but I was sh1tting it a bit for a day or so as it was a big sum of money.

 

[g-unit1111]

One thing to do is to disable in-app purchases. I'm not sure how that works on Steam but most games should have a way around that. Sounds like the game could be making in app purchases without your authorization.

The OP doesn't even have a Steam account so disabling in-app purchases (for non-existant apps) is going to be a challenge.

As others have said, this is not a Steam problem, it's a case of someone having hijacked the OP's bank details. Any children in the household?

Wait a minute, this doesn't make sense now. How can one not have a Steam account and get money taken out from Steam? Am I missing something here?

 

[Iamsoda]

One thing to do is to disable in-app purchases. I'm not sure how that works on Steam but most games should have a way around that. Sounds like the game could be making in app purchases without your authorization.

The OP doesn't even have a Steam account so disabling in-app purchases (for non-existant apps) is going to be a challenge.

As others have said, this is not a Steam problem, it's a case of someone having hijacked the OP's bank details. Any children in the household?

Wait a minute, this doesn't make sense now. How can one not have a Steam account and get money taken out from Steam? Am I missing something here?

He has a bank account and someone used that information to make steam purchases.

 

[tiny voices]

One thing to do is to disable in-app purchases. I'm not sure how that works on Steam but most games should have a way around that. Sounds like the game could be making in app purchases without your authorization.

The OP doesn't even have a Steam account so disabling in-app purchases (for non-existant apps) is going to be a challenge.

As others have said, this is not a Steam problem, it's a case of someone having hijacked the OP's bank details. Any children in the household?

Wait a minute, this doesn't make sense now. How can one not have a Steam account and get money taken out from Steam? Am I missing something here?

His bank account was hijacked and some else has used his money to buy things. Identity theft.

 

[Iamsoda]

One thing to do is to disable in-app purchases. I'm not sure how that works on Steam but most games should have a way around that. Sounds like the game could be making in app purchases without your authorization.

The OP doesn't even have a Steam account so disabling in-app purchases (for non-existant apps) is going to be a challenge.

As others have said, this is not a Steam problem, it's a case of someone having hijacked the OP's bank details. Any children in the household?

Wait a minute, this doesn't make sense now. How can one not have a Steam account and get money taken out from Steam? Am I missing something here?

His bank account was hijacked and some else has used his money to buy things. Identity theft.

Like this? https://i.imgflip.com/8pink.jpg

 

[tiny voices]

Yeah, basically.

 

[g-unit1111]

His bank account was hijacked and some else has used his money to buy things. Identity theft.

Yeah I've been a victim of that, it sucks. I mean the best thing one can do is to contact the bank's fraud department and they can put a freeze on the account and the bank can refund any fraudulent purchases.

 

[tiny voices]

Yeah I have as well. Banks are usually REALLY good about fixing it fast.

 

[Wolfshadw]

I've had this happen as well. Some very nice people out in Michigan decided to hit the Dollar Store and Autozone using my account. The closest I've ever been to Michigan was going to school in Chicago! Fortunately, my bank's fraud protection caught it and they called me. I put an immediate freeze on the account, called the credit reporting institutions to put a 90 day freeze on all credit applications, and went to the bank to challenge all the fraudulent purchases. They only managed to snake about $140 from my account, but my bank re-credited those funds and refunded my over-draft charge; pending resolution of the case. A couple weeks later, I received a letter in the mail stating I won my case and all was well in the world.

-Wolf sends

 

[g-unit1111]

Yeah I have as well. Banks are usually REALLY good about fixing it fast.

Yeah I had this happen - my bank account got hit for like $1600 and they went to Van Nuys and took out like $400 withdrawls at a time, bought gas at three different locations. Getting that money back was quite a nightmare but the bank took care of everything very easily. Although I question my bank's fraud department because they didn't catch those withdrawls until after the weekend.

 

[Whitewolf35058]

Just got taken for 400. From Steamgames.com. i dont even have account with them.. I was going to call and tell them to put it back in my checking account .but there isnt a number.

 

[Supahos]

It's not steam's issue read the responses here call your bank to get issue fixed