Terrible connection quality until ~12am

Brad123127

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Jul 12, 2014
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So...

Around December 2014 I moved house (about 500m-1km away, same suburb). At the same time, 2 people moved in with our 4 member family, for a total of 6 people. A few months later, Netflix was introduced into Australia.

Some extra problems/changes are: I have always been connected wirelessly, Netgear 5G network being limited (until today), routerlogin.net being inaccessible (also until today), router/modem was about 10m from me through 2-3 walls, is now about 1m from me through 1 wall. I fixed the 5G network being limited and the routerlogin.net being inaccessible by unplugging a red cord from my Telstra modem to the Netgear router, which goes directly into the computer. Recently, Tesltra upgraded everyone's (I think) mothly download limit. My friend's went from 250GB to 500GB, mine went from 500GB to 1TB (which I could not possibly download in 1 month...).

Any of these things could be the reason that this is happening. What is it, exactly? Back in the day, until December 2014, I could use the internet without problem. The download speed was good (1mb/s), I could play games with relatively stable ping (40-60ms on Sydney based servers, I live in Wagga Wagga, NSW), and it was quite reliable (rarely dropped out). Since about 2013, I've been using a router/modem combination: the TG797n v3, and the Netgear R6300. I have always been wirelessly connected. I have 3 main networks: 1 Telstra network, a Netgear 2.4G network, and a Netgear 5G network. I always used the 5G network.

When I moved, the internet was VERY unreliable for a few months, about until Netflix was introduced. It dropped out every hour, and was slow some times, and fast other times. It seemed completely random. Regardless of time, weather, number of people connected, whatever, sometimes it was slow, other times it was fast. Weird.

About the time Netflix came along, I started having a new problem. The internet stopped dropping out, but it is unbearably slow during the day, until about 10pm-12am. This is about the time my 2 brothers go to sleep (who also enjoy playing online games/watching YouTube). They tell me that, on the weekends, it's fast until me and my older sister get up. It seems that only 2 people can use the internet at once. Before we moved, everyone could use it fine, regardless of time.

This has been happening for a few months now, and unfortunately, I have adjusted to it. I only get 1 hour of game time per weekday, as I need to go to bed at about 12am. On weekends, I get from 11pm to 4am to play. This means that I went from ~60 hours per week of gaming to only 15.

I recently started playing CSGO (mid 2014), but I have a hard time playing it now. The main mode (Matchmaking) requires you to be able to play from 30 mins to 1 hour. This means that I can only play 1 game of matchmaking per weekday, and all of my friends are asleep by that time. But why can I only play after 11pm? Because when my brothers are awake and doing stuff on their own devices, my ping... Wow, it is just insane. Usually it sits around 300 for a bit (remember, this is on a Sydney based server where I'd usually have 50), then falls down to 50. Fine, right? NOPE, because out of seemingly nowhere, it skyrockets into the thousands, and then sits at 800 for a bit, drops down to 300, then repeats the cycle. WHAT IN THE WORLD COULD POSSIBLY CAUSE THAT?

I have been actively trying to fix this for months now, but to no avail. This is getting ridiculous.
 


That's what I thought. Last time I called "everything is working is normal... etc etc".

Will try again in a bit, thanks.
 
If they say "everything is working fine" just tell them NO. It obviously isnt. Dont let yourself get fobbed that easily. Even if its just a problem with your network hardware, they should be able to pinpoint it by sending someone to you to diagnose it.
 


Right, I'll report back later with some results. I'll give them a call on Monday or something.
 
This is a little hard to read maybe I am just tired but.

How fast is your speed suppose to be, 1mbit ? The total download cap means nothing.

Does it do this if you are the only person on the router in your house, have you tried it plugged directly in with a ethernet cable.


If you have only 1m and multiple people using it then results like your are not unexpected. Even a 5m internet with multiple people watching netflix tends to not run well. This type of problem is purely not enough bandwidth to your house for all the people in the house to share, you need to take all their computers and hide them :)

Even on very good internet connection wireless can cause you huge issues in some houses which is why you always test on wired.

If your issue is even if you are the only person using your internet and you have this issue but it works fine off hours then the ISP has over sold the network. Pretty much this is the same issue as if people in your house over use the connection but in this case it is all your neighbors who also pay for the connection. The ISP of course will never admit they did that. The way they get away with this crap is the "up to" disclaimer on speeds.

Very little you can do if the ISP has a overloaded network. Luckily the technology is making that less common but there are still very cheap ISP that have not gone to the newer faster technology.
 
I don't know how I didn't notice your reply, but if you do happen to see this, yes, my usual download speed is 1mb/s, and it has been for the past few years. I've always been connected wirelessly, and we no longer have any Netflix users in our house. I've linked my slow internet to my family: my mother and 2 brothers. My mother doesn't do anything but watch TV and clean all day, maybe the occasional Facebook checking, but that's all that she does with the internet. My 2 brothers like to play games online while watching YouTube. I told them to stop watching YouTube for 10 minutes, and for those 10 minutes, my ping went from 800+ back down to ~60 for the 10 minutes. They start watching YouTube again? Boom, right back to 800.

This never used to be a problem, it only started a few months ago. I'm thinking it's my ISP.