[citation][nom]hyperstalker[/nom]Awful service because of the phone or the company?[/citation]From my personal experience, the service they provide is pretty descent as far as quality and speed. On the flip side, the service you get from their support and the positions the company takes in general leave a bad taste in my mouth.
Remember when AT&T introduced the first metered cellular data plan? How about $0.10 / text message? With great ideas like this, they will never see a dollar of my money again.
That being said, no matter how nice a phone HTC, or any company make. I now refuse to buy non Nexus branded phones due to the lack of updates and the "go buy a new one" mentality of the big providers and manufacturers.