I purchased a 750W thermaltake, one of the gold units, from a regular computer store in the south east and it failed after 6 months. I gave Thermaltake all the pertinate information and a copy of the receipt which clearly showed the vendor and other info and asked for a return authorization from their customer service. They sent me a real nice email telling me... that I had not purchased this from NewEgg or one of their other dealers, and they refused to honor the warranty. Now this PS was a new unit, in a factory sealed box with all the factory information for this PS. I then contacted the store where I purchased this PS, told them what Termaltake had said and they promptly replaced it with a different brand of the same quality. Fortunately for me I found this out with just one part from them, because I manage and repair 150 systems, and I also purchase for a large government agency, and I know the taxpayers would not want me to purchase from a company that does not honor warranties. I know that neither I nor my friends will purchase anything they manufacturer after my personal experience.