This computer has rebooted from a bugcheck. . .

[doskido1]

A few days ago, I was streaming a game on Twitch.tv, and my computer froze. The Error I got was:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffe000f410e000, 0x0000000000000000, 0xffffd0005d506911, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.

I thought it was just a fluke crash, so I didn't pay it any mind. But today, it happened again while playing the same game and streaming, so I am worried now. I got the same error as before with the ". . .rebooted from bugcheck" message.

Any ideas? It says memory, so maybe it's the memory? I really don't know. I just recently built this computer six weeks ago. The RAM I've had for about three weeks.

Please let me know if any of you have any ideas on what the issue is!


M5A99FX PRO R2.0 ASUS Motherboard
Radeon R9 390 8GB DDR5
AMD FX-8370 ~4.0 GHz
Corsair H75 Liquid CPU Cooler
AX860 Corsair PSU
32 GB 1600hz DDR3 Corsair Vengeance RAM

 

[Colif]

where is says memory, it is just the name of the dump file. and its location

download and run this: http://www.resplendence.com/whocrashed
it will look at the error logs and give as a summary of the errors

Copy & paste what it says in here

If you can locate that file on your computer, upload it to a cloud server and share the link in here so we can help further

 

[doskido1]

where is says memory, it is just the name of the dump file. and its location

download and run this: http://www.resplendence.com/whocrashed
it will look at the error logs and give as a summary of the errors

Copy & paste what it says in here

If you can locate that file on your computer, upload it to a cloud server and share the link in here so we can help further

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 5/3/2016 12:44:57 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFE000F410E000)
Bugcheck code: 0x50 (0xFFFFE000F410E000, 0x0, 0xFFFFD0005D506911, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.
Google query: PAGE_FAULT_IN_NONPAGED_AREA



So if it's not hardware, that's a relief. But, does this mean that I need to reinstall drivers? Is it possible that it's a virus?

 

[Colif]

visit Asus web site and make sure you have latest drivers from there. Check you have latest bios too

follow these instructions and upload the results to a cloud server and share link: http://www.tenforums.com/tutorials/5560-bsod-minidump-configure-create-windows-10-a.html

you can scan for viruses if yoiu want, its hard to tell without dump files or more errors. Most likely just a driver.

 

[doskido1]

visit Asus web site and make sure you have latest drivers from there. Check you have latest bios too

follow these instructions and upload the results to a cloud server and share link: http://www.tenforums.com/tutorials/5560-bsod-minidump-configure-create-windows-10-a.html

you can scan for viruses if yoiu want, its hard to tell without dump files or more errors. Most likely just a driver.

All mobo drivers are up to date as well as my BIOS version.

I'm not sure what instructions I follow. The instructions say how to configure your OS to create a dump file or not to create a dump file. Do you mean for me to upload the MEMORY.DMP file to a cloud?

Also, I downloaded the latest version of my graphics driver that was released on the very day that I had my first freeze. To add onto that, the game that I was playing where it happened both times had a hotfix on that same day (4/28). Is it possible for an out of date driver to freeze your computer even if it is just one patch behind?

 

[Colif]

I should have been clearer...

Do steps 1 to 6 under Configure Dump File Settings in Start-up and Recovery
then follow the instructions to Have Windows Create a Small Memory Dump (Minidump) on BSOD

then locate the file in C://Windows/miniidump folder and upload this file to a cloud server and share that link.

that is nice coincidence there. Does patch mention anything about fixing graphical bugs? Does the Crimson driver mention anything about the game? Do either of them fix your problem, that is main question really

 

[doskido1]

I should have been clearer...

Do steps 1 to 6 under Configure Dump File Settings in Start-up and Recovery
then follow the instructions to Have Windows Create a Small Memory Dump (Minidump) on BSOD

then locate the file in C://Windows/miniidump folder and upload this file to a cloud server and share that link.

that is nice coincidence there. Does patch mention anything about fixing graphical bugs? Does the Crimson driver mention anything about the game? Do either of them fix your problem, that is main question really

So, do I have to wait until the crash happens again in order for it to do the minidump (I followed all the steps)? Also, I never actually got a BSOD-- the computer just froze both times, resulting in needed a hard restart. But, I don't know if that matters.

Since there was a full week between crashes, I guess it might take awhile for it to happen again. Hopefully, it was the graphics driver being out of date that made my system screwy. I noticed that the game lagged at certain points during loading that it didn't do before the patch.

Is that possible for a graphics driver to do a hard freeze on the computer like that? No BSOD or GSOD-- it was just a freeze :\.

 

[Colif]

The error you showed me from who crashed could have been caused by the gpu driver trying to access memory that doesn't exist or wasn't its to access. The dump files i was asking for would have at least the same amount of info as the print out from whocrashed and should reveal more.

Its up to you, wait and see if drivers fixed it and if not, create a dump following those steps and link it here, and we help you fix it. There is no rush

 

[doskido1]

The error you showed me from who crashed could have been caused by the gpu driver trying to access memory that doesn't exist or wasn't its to access. The dump files i was asking for would have at least the same amount of info as the print out from whocrashed and should reveal more.

Its up to you, wait and see if drivers fixed it and if not, create a dump following those steps and link it here, and we help you fix it. There is no rush

Do I have to wait until the computer crashes again to upload the file, or do I just have to restart?

 

[Colif]

no need to wait for a crash, you can do it now and it will show details of your last few errors (or should anyway).

 

[doskido1]

no need to wait for a crash, you can do it now and it will show details of your last few errors (or should anyway).

So, I restarted my computer. Is it the MEMORY.DMP file that I upload?

 

[Colif]

open file explorer
click on this pc
go to c drive
there will be a file in windows/minidump with the extension .dmp (its not that memory file)
put that on a cloud server and share the link here.

 

[doskido1]

open file explorer
click on this pc
go to c drive
there will be a file in windows/minidump with the extension .dmp (its not that memory file)
put that on a cloud server and share the link here.

For some reason the minidump file is empty. :\

I did those steps on the website just as they say.

 

[Colif]

guess we just wait for a crash.. or just enjoy their absence

 

[doskido1]

guess we just wait for a crash.. or just enjoy their absence

If the computer crashes again, then I'll post the minidump file here right after. But, yeah, let's hope that it doesn't.