Tiger Direct sent wrong cpu !!!

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Overstating weight to generate profit?

That is a new one on me, and I like to rip off customers.

Seriously, your 32 lb case might have weighed 20 lbs? Or maybe it is really 30. Let's just call it 20 lbs and see how many $ TigerDirect actually got. Current commercial UPS rates Zone 5, 32 lbs is $13.42 while 20 lbs shipped to the same zone is $9.51 for a "rip off" of $3.91. Zone 5 is used as a standard shipping zone to average shipping costs.

By the way, before you go screaming into the night, the weight of the case might be 20 lbs, but the shipping box might actually weigh 31.51 lbs rounded up to 32 lbs per UPS regulations.


You really want to do something about excess freight costs? Request merchants to ship on YOUR account with UPS or FedEx. That way the merchant must alter prices or itemized handling charges to make up for their excessive freight charges.
 
I got a complete computer in my cart on egg and shipping is $22.00 so close to $100 is definately a rip. Last year I was loyal to tiger now I only buy a few parts a year there. All of their good deals are MIR and you can ususally get the same parts at egg for same price or loower without MIR headaches.

Maybe the inflated price was because it was going from US to Canada? That would do it.
 
I got an e-mail back saying this:

The product CP2-DUO-Q6600 is not a Go stepping. they said you can extange it if needed but the new one is also not arenteed to be a GO
They said it comes from intel and they cannot comfirm the stepping.

I also noticed they have a no CPU return policy🙁 so i couldn't return it in the first place

here is a link to the cpu i bought see if you don't think they are advratising a GO stepping (look at the core stepping in the specifications)

http://www.tigerdirect.com/applications/searchtools/item-Details.asp?EdpNo=2643933&sku=CP2-DUO-Q6600

 
Well you could sue if you print the specs on the site. Your lawyer will cost you more then anything else. Why not buy a Q9300, 9450 if your so damn concerned about temp issues.

I would be mad to but its time to suck it up and dont do business there no more.
 
I would think if they are willing to work with you even the slightest which is by allowing you to exchange for a new CPU, you wouldn't have much to sue over seeing that you willingly agree to their policies at the time of purchase. I am not siding with them but this is how anyone hides behind their vague policies.

I would push for a full return under the terms that they sent you the wrong part and cannot guarantee the correct part to be sent if exchanged. I would for sure call and see what they can do. Don't be PO and nasty to the person you talk to since they are probably in India, don't care, and wont do squat for you if they don't like you. I learned that from Dell :non:

Did you try talking with Intel yet? I wonder if they could step in.

Good luck chief. I am PO for you. I actually just got something from online today that was falsely advertised to have another component. Poor advertising is making me angry these days. Just remember there is always ebay as a backup. :heink:




I am not challenging what you said but more so I am curious how that works exactly if you are correct. Do you mean manufacturer or seller? I don't understand your "different batch" comment. A new stepping in a CPU makes it a different CPU version from the previous. It isn't just the next batch that ships out, there is an actual manufacturing change that occurs. Even the numbers change right on the chip (B3 = SL9UM, G0=SLACR). How can a manufacturer or seller justify that the stepping doesn't have to be correct when advertised as a specific stepping?
 


That wasn't very nice :pfff:.

But I don't care who you are - That was funny!!!!! :bounce:
 
Like ZOldDude said, if you can't get it worked out with Tiger call the credit card issuer. I've disputed several charges in the past and had them all removed. If you have evidence of the misrepresentation of the product it's very likely the charge would be removed.
 
I've always had good luck with Tiger. And their shipping is (sometimes) better than Newegg who will charge $8 shipping on a $4 part. Of course, if you can get Newegg's free shipping that wins. TD has actually done better shipping than Newegg for me. I've had a case beat up from Newegg (it looked old, not from shipping), but TD has always been decent. It's dissapointing to hear that they did this to you. I hope you can get it resolved.
 


I am not a computer parts manufacturer, but to a manufacturer a batch is what I make today. Yesterday I made a older batch, and tomorrow I will make a newer batch. I don't go backwards in my operation, and I don't make two batches today that are similar but different (unless one is a test batch).

The use of today, yesterday, tomorrow are not absolute time terms. I know a manufacturer that a batch is what they make using a specific purchasing unit quantity of a power relay used in their equipment... their purchasing unit is 120 day supply of that particular relay. Another manufacturer that I know makes a FDA compliant product and assigns batch numbers every 3 hours on their production line. Bottom line never fall in love with general units of time and the word "batch".

In computer manufacturing the stepping may be the next batch or version. Whether a stepping is a batch or version will get you different answers from different people. A version ususally means the item has been altered, improved, or an identical product made at a different plant (when product is transferred from the little production line to the big production line), while a batch is usually referred to as a small "reset" of the process. Because the stepping could mean the production was shifted from big production line to little production line or visa versa, or the chip is now painted Green rather than Pink, the stepping may not actually mean all that much to the manufacturer. Maybe the new stepping is a big deal, maybe it is nothing more than a painted chip difference.



Regardless of the merits of batch versus version, yes the stepping was a change in the manufacturing process. As previously stated what I make today is not what I made yesterday. Intel announced that they had tested the next stepping (batch or version) and was resetting the production line to that new stepping. Yes it was an annoucement. Intel could have said "we are shifting our production of this chip to another line to make room for Penryn development and assigning a new batch number to signify the changes to the chip and the manufacturing line". In such a statement, which is the most important fact, the changes or the new line?


For the resellers:

At some point Tiger/New et al were buying the old stepping. Now they are buying the new stepping. Tomorrow they get another completely different stepping. Hmmmm, sounds like to them they are buying different batches. And in 90% of the cases the new stepping might be just an improvement in the manufacturing process or a reduction in the price of the product (not all steppings are peformance improvements in the product).

Now any business worth their salt is going to rotate their stock. Ooops, wait a minute. Take my two examples above. For the equipment manufacturer with 120 day batch cycles, how important is it for me to really rotate my stock? I mean I get deliveries every 30 days and do I really need to get my panties in a wad over a product that is 30 days older than another product on my shelf? And for the FDA product, do I really need to get my stockroom in an uproar over a product that is 3 or 6 hours newer than another product? These examples and the often minor differences between batches (steppings) of chips could chip retailers to be rather loose with their stock rotations.

Is it fraud to advertise new steppings and deliver old? Fraud is an intentional act with the intent to cause damage to the other party. A stock room that poorly rotates their stock is not fraud, it is a poorly managed stockroom. Fred the stockroom manager might get fired for being lazy but he is not going to jail for fraud. I suspect that Tiger had a lot of the old steppings at one point. And the website reflected such inventory. At some point the web guys said, "hey, we got lots of the new steppings in stock, so let's update the website". If the inventory was 10% old steppings at that point would such inventory levels constitute Fraud? Most likely not as the majority of the product was the new steppings. And it is quite possible that web guy and inventory guy never spoke with each other, and they completely skipped Fred who could have confessed to not properly rotating a tray of 1000 chips.

Did the OP get what he paid for? Sure. 99.9% complete. He wanted a Q6600, he purchased a Q6600, he got a Q6600. Might not be the stepping (batch) that was advertised or "wanted", but the chip meets the legal definition of a Q6600.

Would I return the chip? Sure, most likely would. Is it fraud? No. I would treat this entire issue as a die lot of yarn.

 


Nice response BTW. I agree with the fraud comments. In a large organization, keeping the website updated with what is physically in the stock room is impossible. Not to mention the web updaters are probably in a different country than where the stocks are held <- sarcastic but maybe not too far from the truth. I agree, this definitely isn't fraud but a certain level of integrity should be upheld and honored when there is an advertising error. The OP would not have purchased the item if it was advertised as a B3 stepping so that should be strongly considered with the reseller. Will it? Highly doubt it since this is such a large operation where phone support is outsourced to people who could care less and don't understand what steppings are in the first place. All that they are going to see is that a Q6600 was sent out.

If this was a mom and pop store, things would be totally different since integrity is necessary to maintain a business where you interact face to face with the customer. Massive online store? Forget about it!
 
yea this sucks if that is true, its too bad tiger direct wont help and they don't care for the individual customer. Do you think intel my help or extange it if they understand what has happened.
 
See, I don't know. You do have a manufacturer warranty too but what Intel covers...I have no clue. I could see them being a little more understanding of the issue but then again, they don't have control over Tiger and how they sell their chips.

Like StevieD says, if whatshisface in the stock room grabs the wrong CPU stepping Intel has nothing to do with that. They would probably tell you to take it up with Tiger.

You don't want to hear this but who knows, if you exchange it maybe you will get the correct stepping this time. Do any of the reviews indicate stepping issues? Hasn't G0 been out since last summer?
 



Sent your video card next day...LOL.

I bought a new 8800GTX OC watercooled video card from them a year ago. They sent me the video card, not in the original box, wrapped in bubble rap, NOT overclocked, that was clearly used.. scratched, residue WC on card, some WC parts missing. I called them the day after receiving it, and I politely told them the problem, each time I was put on hold for over 30 mins, and all they said was, did you even try it, how do you know it does not work? The weekend came with no RMA#, so I hooked it up, not surprising, severe artifacting, and the card was not overclocked as advertised. Finally after about two weeks of the run around and getting my credit card company involved, they took the product back, and charged me about $120 restocking fee (15%), despite shipping me a used (green residue on water cooling pieces, card scatched/looked old, not boxed and was probably returned defective video card that was advertised incorrectly as new, nothing was mentioned about out of box, and falsely advertised as OC. They said it was only one they had, and was not expecting any more for a while, so I received money back, minus $120 restocking fee.

My credit card company took that $120 charge off a couple weeks later. A few weeks later, tigerdirect was advertising now a non-boxed 8800gtx WC OC card. Wonder how many $120 stocking fee profits they were able to keep from that card.

All you have to do is read any reviews from review sites, at least 30-50% are filled with stories like the above about tigerdirect.

Via inside information from my wifes job, I know that some companies pay people to come on forums and post false positive reviews. Not saying you are one, but defintely need to read a lot of reviews before taking anything to heart. All companies have good and bad, but when bad is over 30%, especially with complaint after complaint of deceitful business practices, I would stay clear.
 


On the flip side they filter out the bad reviews posted on their site. I have written a few bad reviews for huge places, one being Amazon. They were well written and professional (no hostility or cursing) and went into extreme depth as to why a certain product was flawed and they never showed up on the site. I find it hard to trust any internal rating system. I like to hit up a number of different forums to get a good feel for a product but you never know where it is coming from. I know of at least one forum that allows the vendors to access posts and delete any negative feedback.