Tom seems to happily ignore his readers

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Guest

Guest
I am a person that has spent the better half of my life around, using and researching many areas of computing. I consider myself to be very up-to-date with current trends and technology.

Recently, I have spotted two errors in articles written by Mr Pabst. I sent E-Mails in to inform him of these facts. One of them was only a minor thing, the other an opinion formed in ignorance.

Neither of these E-Mails have received a reply nor have the errors on the pages been fixed.

Mr Pabst, if you're going to ignore the world (except for people that send you things or concur with your findings and also happen to have a high-traffic hardware web site) then you have to be right 100% of the time. No human being can be asked to always be right so it seems to me that you have no choice but to listen.

It is quite ironic that you started this online forum just as my corrections were being sent, and subsequently ignored.

The fact that I also expressed interest in providing my time and work (gratis mind you) to Tom's Hardware Guide with no reply of any type or description is quite, quite rude.

My original messages were not rude in any way. In fact, the first was very up-beat and saw the error made as simply an oversight and aimed to point it out in a friendly manner. Obviously, my point didn't get through.
 
Hi!

We usually don't ignore any email we get. Ok, we ignore Spam emails I have to admit.

As we already state on the Contact/FAQ page of THG, please understand that we can't even possibly answer every of the hundreds of Emails everyone at THG gets every day.

I don't see any irony in this situation; in fact this Community is exactly one little step to improve the situation for our readers.

If I get your message right, you sent the emails about 4 days ago, about the time when Tom left to Las Vegas to attend Comdex. While on the road/airborne and having meetings all day long there is hardly any time left to properly process hundreds of Emails whatsoever. I am afraid you are asking for the impossible.

I would like to ask you to please forward the Emails to me directly so I can take care of proper actions. You will find my email address when you click on my username.


Fredi
Tom's Hardware Guide
 
I have to agree with Fredi. These people get to many emails to answer everone.

I'm sure we have not seen the last of errors made on these pages, but are they as important as issues such as stravation and war and crime and pollution.

Time for a reality check and a grain of salt!!!
 
To all who are interested (it seems Fredi and Crazy Mck are the appropriate parties so far). 🙂

The first message was titled as follows:

The DDR SDRAM memory review. There's a mistake on the last page
(gasp!)

The title is fairly descriptive (unless you've got a narrow Subject Column in your mail client, but anyway).

This message was sent on the 31st of October. Where I am in the world, it is currently drawing toward the end of the 15th of November.

Although it was only a small thing, I used the message for something else as well (You should have a copy by the time you read this Fredi).

It just seems that the fact that quantity goes ahead even though quality, even though it is so minor a deviation from the facts is ignored, just doesn't seem to be what this site has been about for the many years I've checked it daily for new bits and pieces.

I commend everyone who is a part of this great site for spelling out the truth, seeing that the status quo is often not such deservedly and for making sure that every piece of hardware reviewed is reviewed without any pre-conceptions.


The second mail was sent on the 10th (that's what day it was here at least).

To be honest, I wouldn't expect a reply from such a high-volume site (I've sent numerous E-Mails in the past, never gotten any response or recognition and not worried about it) but when useful information is forthcoming and seemingly nothing is done with it, often making some noise can help everyone.

Anyway, as long as everyone I'm talking to has a vandetta against RAMBUS, we haven't really got anything to argue about. 🙂
 
Hi!

Yeah, got your 2 emails all right and taken care of! I still wonder how the one pointing out the error/typo could slip through though. Usually such a typo should have triggered at least a 50 emails or so, but it didn't.

Hope you are still happy with us. However I still can't promise a response to every email we get. So your attempt to rumble in the jungle worked :)

Greetings to down under!

Fredi
Tom's Hardware Guide
 
Hi!

All matters are resolved by now.

In the 'DDR-SDRAM Has Finally Arrived' article, last page it was '440VX' chipset to be the first to support SDRAM. Correct is '430VX'. Simply was a typo, but nonetheless still embarssing of course.


Fredi
Tom's Hardware Guide