Hello,
During the last week I havent been able to play games (pubg or apex legends), the monitor turns off at random while the pc is still on. I get no signal back from displayport and I need to manually shutdown the machine. Twixe I think there was a BSOD (although I cant see it cause displayport signal is off). The generated kernel dump files showed the following:
I have tried everything indicated in forums with no avail: reinstall windows, roll back GPU drivers, memcheck, update bios, change PCLIe slot, sfc /scannow etc. It looks like the culprit is nvidia drivers (nvlddmkm.sys).
Therefore I started monitoring some sensor values using OCCT and HWInfo64. In the 8pin PCIe connector of my GPU I am getting too low voltage values I think. I am a noob on this so I would like some guidance. I don't have a physical device to measure voltage, I can only rely on software atm. The big image is reading from OCCT that belongs to my GPU whereas the one-line reading is the +12V from motherboard. These are the values a couple of seconds before the display turned off and had to restart.
View: https://imgur.com/a/LYsllx1
Also I have uploaded the HWInfo64 logs here.
What do you get out of this. Does this mean I need a new PSU or maybe PCIe cables? I would like a second opinion. Thanks!
Hardware (All purchased in 2016 except GPU and nvme):
- Asus Z97A motherboard
- Intel core i7 4790
- 16gb ram DDR3
- GeForce RTX 2080 Ti
- 1TB nvme, 1TB SATA, 256GB SSD
- AeroCool Extreme Silence 700W 80 Plus Bronze
During the last week I havent been able to play games (pubg or apex legends), the monitor turns off at random while the pc is still on. I get no signal back from displayport and I need to manually shutdown the machine. Twixe I think there was a BSOD (although I cant see it cause displayport signal is off). The generated kernel dump files showed the following:
Code:
DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
DISPATCH_LEVEL or above.
Arg2: 0000000000001e00, The watchdog period (in ticks).
Arg3: fffff8065f8fb320, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
additional information regarding the cumulative timeout
Arg4: 0000000000000000
Debugging Details:
------------------
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: TickPeriods ***
*** ***
*************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 3858
Key : Analysis.Elapsed.mSec
Value: 4003
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 593
Key : Analysis.Init.Elapsed.mSec
Value: 8994
Key : Analysis.Memory.CommitPeak.Mb
Value: 93
Key : Bugcheck.Code.KiBugCheckData
Value: 0x133
Key : Bugcheck.Code.LegacyAPI
Value: 0x133
Key : Failure.Bucket
Value: 0x133_ISR_nvlddmkm!unknown_function
Key : Failure.Hash
Value: {f97493a5-ea2b-23ca-a808-8602773c2a86}
Key : Hypervisor.Enlightenments.Value
Value: 0
Key : Hypervisor.Enlightenments.ValueHex
Value: 0
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 0
Key : Hypervisor.Flags.ApicEnlightened
Value: 0
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 0
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 0
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 0
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 0
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 0
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 0
Key : Hypervisor.Flags.Phase0InitDone
Value: 0
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 0
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 0
Key : Hypervisor.Flags.ValueHex
Value: 0
Key : Hypervisor.Flags.VpAssistPage
Value: 0
Key : Hypervisor.Flags.VsmAvailable
Value: 0
Key : Hypervisor.RootFlags.AccessStats
Value: 0
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 0
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 0
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 0
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 0
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 0
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 0
Key : Hypervisor.RootFlags.MceEnlightened
Value: 0
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 0
Key : Hypervisor.RootFlags.Value
Value: 0
Key : Hypervisor.RootFlags.ValueHex
Value: 0
Key : SecureKernel.HalpHvciEnabled
Value: 0
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Version
Value: 10.0.19041.1
BUGCHECK_CODE: 133
BUGCHECK_P1: 1
BUGCHECK_P2: 1e00
BUGCHECK_P3: fffff8065f8fb320
BUGCHECK_P4: 0
FILE_IN_CAB: MEMORY_pubg.DMP
DPC_TIMEOUT_TYPE: DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED
TRAP_FRAME: fffff806637fb670 -- (.trap 0xfffff806637fb670)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=ffffa48ba28ffd02
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8065ee430c0 rsp=fffff806637fb808 rbp=fffff806637fb970
r8=0000000000000000 r9=0000000000000000 r10=fffff80689fdd1c0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz ac pe cy
nt!KzLowerIrql:
fffff806`5ee430c0 4053 push rbx
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
PROCESS_NAME: TslGame.exe
STACK_TEXT:
fffff806`63802c88 fffff806`5f037616 : 00000000`00000133 00000000`00000001 00000000`00001e00 fffff806`5f8fb320 : nt!KeBugCheckEx
fffff806`63802c90 fffff806`5ee5945d : 0000063b`c48d284d fffff806`5b38a180 00000000`00000246 00000000`0001d7aa : nt!KeAccumulateTicks+0x1e13d6
fffff806`63802cf0 fffff806`5ee519b1 : 00000000`0001d7a9 00000000`00011922 fffff806`5b38a180 00000000`00000001 : nt!KiUpdateRunTime+0x5d
fffff806`63802d40 fffff806`5ee53873 : fffff806`5b38a180 00000000`00000000 fffff806`5f831950 00000000`00000000 : nt!KiUpdateTime+0x4a1
fffff806`63802e80 fffff806`5ee50a82 : fffff806`637fb670 fffff806`637fb6f0 fffff806`637fb600 00000000`0000000c : nt!KeClockInterruptNotify+0x2e3
fffff806`63802f30 fffff806`5ef00825 : 00000004`649f96d9 fffff806`5f8f3a60 fffff806`5f8f3b10 ffffce09`5563cb87 : nt!HalpTimerClockInterrupt+0xe2
fffff806`63802f60 fffff806`5efff65a : fffff806`637fb6f0 fffff806`5f8f3a60 fffff806`637fb970 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5
fffff806`63802fb0 fffff806`5efffe27 : 000003a8`00000000 00001f80`008f0c40 00000000`00000000 00001f80`00fd02c0 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
fffff806`637fb670 fffff806`5ee430c0 : fffff806`893cd77f fffff806`637fb970 00000000`00000000 fffff806`637fb970 : nt!KiInterruptDispatchNoLockNoEtw+0x37
fffff806`637fb808 fffff806`893cd77f : fffff806`637fb970 00000000`00000000 fffff806`637fb970 fffff806`5ee51ca1 : nt!KzLowerIrql
fffff806`637fb810 fffff806`893cf097 : ffffa48b`a802d000 ffffa48b`a812e000 fffff2dd`21662da4 ffffa48b`a812e000 : nvlddmkm+0xad77f
fffff806`637fb840 fffff806`893bbe34 : ffffa48b`a802d000 ffffa48b`a812e000 ffffa48b`a802d000 ffffa48b`a812e000 : nvlddmkm+0xaf097
fffff806`637fb870 fffff806`5eec166e : fffff806`5b38d240 ffffa48b`a040f000 fffff806`637fbed0 fffff806`5b38a180 : nvlddmkm+0x9be34
fffff806`637fbbb0 fffff806`5eec0954 : fffff806`5b38a180 00000000`00000000 00000000`00000008 00000000`00010757 : nt!KiExecuteAllDpcs+0x30e
fffff806`637fbd20 fffff806`5f005bb5 : 00000000`00000000 fffff806`5b38a180 ffffc801`62df7b40 00000218`0852d490 : nt!KiRetireDpcList+0x1f4
fffff806`637fbfb0 fffff806`5f0059a0 : fffff806`5eff9770 fffff806`5ef251fa 00007ff7`c9974f60 00000000`00000000 : nt!KxRetireDpcList+0x5
ffffd88b`88bfeac0 fffff806`5f005125 : 00000218`0852d490 fffff806`5efff721 0000001a`56dec490 ffffa48b`00000001 : nt!KiDispatchInterruptContinue
ffffd88b`88bfeaf0 fffff806`5efff721 : 0000001a`56dec490 ffffa48b`00000001 00000000`0000019a ffffd88b`88bfeb80 : nt!KiDpcInterruptBypass+0x25
ffffd88b`88bfeb00 00007ffa`413712de : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatch+0xb1
0000001a`56dec368 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`413712de
SYMBOL_NAME: nvlddmkm+ad77f
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: ad77f
FAILURE_BUCKET_ID: 0x133_ISR_nvlddmkm!unknown_function
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {f97493a5-ea2b-23ca-a808-8602773c2a86}
Followup: MachineOwner
I have tried everything indicated in forums with no avail: reinstall windows, roll back GPU drivers, memcheck, update bios, change PCLIe slot, sfc /scannow etc. It looks like the culprit is nvidia drivers (nvlddmkm.sys).
Therefore I started monitoring some sensor values using OCCT and HWInfo64. In the 8pin PCIe connector of my GPU I am getting too low voltage values I think. I am a noob on this so I would like some guidance. I don't have a physical device to measure voltage, I can only rely on software atm. The big image is reading from OCCT that belongs to my GPU whereas the one-line reading is the +12V from motherboard. These are the values a couple of seconds before the display turned off and had to restart.
View: https://imgur.com/a/LYsllx1
Also I have uploaded the HWInfo64 logs here.
What do you get out of this. Does this mean I need a new PSU or maybe PCIe cables? I would like a second opinion. Thanks!
Hardware (All purchased in 2016 except GPU and nvme):
- Asus Z97A motherboard
- Intel core i7 4790
- 16gb ram DDR3
- GeForce RTX 2080 Ti
- 1TB nvme, 1TB SATA, 256GB SSD
- AeroCool Extreme Silence 700W 80 Plus Bronze