Toshiba Canvio 1 TB doesn't show correct space remaining

[sharee1000]

Toshiba Canvio 1 TB external hard drive has showed 903GB free of 931 GB since I started putting data on it. How do I fix to show space remaining on disc?

 

[hang-the-9]

Not sure what the issue is here, if you are putting data on it, it will use up space. Why do you think it's not the correct space? Are you talking about the 931 GB and you are expecting 1000 GB? That is a story about as old as computers http://www.howtogeek.com/123268/windows-hard-drive-wrong-capacity/

 

[sharee1000]

Not sure what the issue is here, if you are putting data on it, it will use up space. Why do you think it's not the correct space? Are you talking about the 931 GB and you are expecting 1000 GB? That is a story about as old as computers http://www.howtogeek.com/123268/windows-hard-drive-wrong-capacity/

No. I mean that if I add an eBook, the amount free stays the same. Today I added about 50 books. The amount free and the amount used are still same numbers as before I uploaded the books. I have at least 2000 photos and 1000 other documents on the drive. I know hard drives don't have full amount listed on box because it has system instructions on the zero partition and often other software that came with the hard drive, such as back up software.

 

[hang-the-9]

Not sure what the issue is here, if you are putting data on it, it will use up space. Why do you think it's not the correct space? Are you talking about the 931 GB and you are expecting 1000 GB? That is a story about as old as computers http://www.howtogeek.com/123268/windows-hard-drive-wrong-capacity/

No. I mean that if I add an eBook, the amount free stays the same. Today I added about 50 books. The amount free and the amount used are still same numbers as before I uploaded the books. I have at least 2000 photos and 1000 other documents on the drive. I know hard drives don't have full amount listed on box because it has system instructions on the zero partition and often other software that came with the hard drive, such as back up software.

Look at the details of the drive, I doubt 50 ebooks will add up to 1 GB of data for the display to change. Delete your files from the drive, make sure you empty the recycle bin. Right-click on the drive go to properties, note the exact space it shows. Copy your 2,000 photos, check the space again.

 

[sharee1000]

Not sure what the issue is here, if you are putting data on it, it will use up space. Why do you think it's not the correct space? Are you talking about the 931 GB and you are expecting 1000 GB? That is a story about as old as computers http://www.howtogeek.com/123268/windows-hard-drive-wrong-capacity/

No. I mean that if I add an eBook, the amount free stays the same. Today I added about 50 books. The amount free and the amount used are still same numbers as before I uploaded the books. I have at least 2000 photos and 1000 other documents on the drive. I know hard drives don't have full amount listed on box because it has system instructions on the zero partition and often other software that came with the hard drive, such as back up software.

Look at the details of the drive, I doubt 50 ebooks will add up to 1 GB of data for the display to change. Delete your files from the drive, make sure you empty the recycle bin. Right-click on the drive go to properties, note the exact space it shows. Copy your 2,000 photos, check the space again.

I have Carbonite. It just finished its latest back up. The pdf books I just copied used up almost 4GB. But on the Computer folder the external hard drive still shows 903 GB of 931 GB remaining.

 

[hang-the-9]

I have Carbonite. It just finished its latest back up. The pdf books I just copied used up almost 4GB. But on the Computer folder the external hard drive still shows 903 GB of 931 GB remaining.

Did you check the properties of the disk for the exact space used?

 

[sharee1000]

I have Carbonite. It just finished its latest back up. The pdf books I just copied used up almost 4GB. But on the Computer folder the external hard drive still shows 903 GB of 931 GB remaining.

Did you check the properties of the disk for the exact space used?

 

[sharee1000]

Yes. I checked "Computer" and I checked "Properties" (right click on E drive and left click on Properties). Both places still say 903 GB free space remaining. I have plugged external hard drive into a different computer and checked both places. I still get 903 GB free space remaining.

 

[hang-the-9]

Yes. I checked "Computer" and I checked "Properties" (right click on E drive and left click on Properties). Both places still say 903 GB free space remaining. I have plugged external hard drive into a different computer and checked both places. I still get 903 GB free space remaining.

Don't think I ran across a drive that would not calculate free space properly. How exactly are you copying the files to the drive? You can try formatting it and then copy the files there again.

If you look at the individual folders, do they show the correct size and number of files?

 

[sharee1000]

Yes. I checked "Computer" and I checked "Properties" (right click on E drive and left click on Properties). Both places still say 903 GB free space remaining. I have plugged external hard drive into a different computer and checked both places. I still get 903 GB free space remaining.

Don't think I ran across a drive that would not calculate free space properly. How exactly are you copying the files to the drive? You can try formatting it and then copy the files there again.

If you look at the individual folders, do they show the correct size and number of files?

 

[sharee1000]

I checked the file sizes of the individual documents on the hard drive; sizes are all there.

Documents I am working on just get saved to the external hard drive. Data from other sources such as cd's get copied and pasted. Videos get converted and saved. I have my drive backed up to Carbonite.

I think I will buy an extra hard drive, just in case. Then I will trash all the files, but keep them there temporarily. Then I will re-format the hard drive and restore the files from trash. So far everything on the hard drive works just fine; I just don't know how much empty space I have. If I still can't see how much empty space is there, I will switch to the new hard drive and download from Carbonite. That's what it is there for...back up.

Thank you for your suggestions.

 

[hang-the-9]

Carbonite is a cloud service, are you sure you are copying the data to the hard drive and not to the cloud storage and not looking at links or something else on the local drive?

 

[sharee1000]

Carbonite is a cloud service, are you sure you are copying the data to the hard drive and not to the cloud storage and not looking at links or something else on the local drive?

Yes. I copy to the hard drive. I take the hard drive outside my home and use it on other computers. It is the E drive on my computer. Carbonite automatically backs up my C drive and E drive periodically throughout the day. It is not a cloud service. It is an online back up service. It uploads. I download or restore. I do not directly upload anything manually.

 

[hang-the-9]

Carbonite is a cloud service, are you sure you are copying the data to the hard drive and not to the cloud storage and not looking at links or something else on the local drive?

Yes. I copy to the hard drive. I take the hard drive outside my home and use it on other computers. It is the E drive on my computer. Carbonite automatically backs up my C drive and E drive periodically throughout the day. It is not a cloud service. It is an online back up service. It uploads. I download or restore. I do not directly upload anything manually.

An "online back up" is the same thing as a "cloud service". Any storage not saved on your local computer is "cloud", does not matter what you use it for.

Delete all the files from your external hard drive, delete the partition on it, format it again, copy files to it and watch the free space after that. I don't know what you are doing with Carbonite there but that should not be even in the picture when you are checking on this issue, copy the files from your computer directly to the drive and check things. Right-click on the drive before you copy the files, see the exact space it shows, copy the files and check the space again, the bytes listing.