Toshiba Canvio Connect II 1TB

[Mesut10]

Hey guys,

I dropped my Toshiba Canvio Connect II 1TB hard disk and it has not responded to my PC since then. it makes no noises and it doesn't even blink.
Kindly need some guidance on what to do next, I've only had it for a few months so I still have warranty.
Thank you.

 

[hang-the-9]

With a drop, first thing is check the connections, warranty won't cover accidental damage for most components. You could have simply knocked a connector lose or broke one, but maybe damage to the drive directly.

 

[Mesut10]

With a drop, first thing is check the connections, warranty won't cover accidental damage for most components. You could have simply knocked a connector lose or broke one, but maybe damage to the drive directly.

I appreaciate the help! So this means i should open it up?

 

[Mesut10]

I just opened it up, seems like i only have one connector (usb connector) which is directly connected to the hard disk, it doesn't look broken or loose.

 

[hang-the-9]

I just opened it up, seems like i only have one connector (usb connector) which is directly connected to the hard disk, it doesn't look broken or loose.

Then something else is broken, if the drive does not have a standard SATA connection you may be out of luck with testing it. If the drive has a SATA connector you can try it connected directly to a computer or with another USB enclosure.