Toshiba external hard disk problem

[Descartes]

Toshiba external hard disk not responding

 

[Boogieman_WD]

Hey there, Descartes.

I'll need a bit more info on the drive in order to figure out the best course of action. First and foremost do you need to recover any data from that HDD? What do you mean by "hard disk not responding" exactly? Is it that the drive is not recognized anywhere; or that it doesn't start at all?
The generic external troubleshooting steps are to try the drive with a different USB cable (shorter than 12") and a different computer, to see if the same thing happens. But from then on it all depends on whether or not you have data to recover and on the state of the HDD. So let me know what is the situation with the drive.

I'm looking forward to your response.
Boogieman_WD

 

[Descartes]

Hey there, Descartes.

I'll need a bit more info on the drive in order to figure out the best course of action. First and foremost do you need to recover any data from that HDD? What do you mean by "hard disk not responding" exactly? Is it that the drive is not recognized anywhere; or that it doesn't start at all?
The generic external troubleshooting steps are to try the drive with a different USB cable (shorter than 12") and a different computer, to see if the same thing happens. But from then on it all depends on whether or not you have data to recover and on the state of the HDD. So let me know what is the situation with the drive.

I'm looking forward to your response.
Boogieman_WD

 

[Descartes]

Thanks boogieman_WD for your answer.

I want to recover everything in the hard drive, they are all important to me.
And when I say its not responding I mean when I connect it to my laptop its act physically the same way as before when it was working properly one week ago( mean the alert sound in the laptop that show that a device has been pluged in and also the small light on my external hard drive is on). So now It's doing all those this correctly but the only problem is that the Toshiba hard drive doesn't display now on "this computer" if you see what I mean. But when I open the "Devices and printers" the hard drive is displayed there. I have tried the troubleshoot the hard drive from " devices and printers " but the problem still there. I have also tried to uninstall and install the HDD but nothing change.
I have tried it on other computers with a different cable but no changes.

The thing is this HDD fell down once 2 months ago and didn't have any problem, was working properly till last 2 jan 2016.

Excuse my English im just learning English for 2 years now. I wish a good understanding

But don't worry I understand your English very well.

My best regards

 

[Descartes]

Thanks boogieman_WD for your answer.

I want to recover everything in the hard drive, they are all important to me.
And when I say its not responding I mean when I connect it to my laptop its act physically the same way as before when it was working properly one week ago( mean the alert sound in the laptop that show that a device has been pluged in and also the small light on my external hard drive is on). So now It's doing all those this correctly but the only problem is that the Toshiba hard drive doesn't display now on "this computer" if you see what I mean. But when I open the "Devices and printers" the hard drive is displayed there. I have tried the troubleshoot the hard drive from " devices and printers " but the problem still there. I have also tried to uninstall and install the HDD but nothing change.
I have tried it on other computers with a different cable but no changes.

The thing is this HDD fell down once 2 months ago and didn't have any problem, was working properly till last 2 jan 2016.

Excuse my English im just learning English for 2 years now. I wish a good understanding

But don't worry I understand your English very well.

My best regards

 

[Boogieman_WD]

No, worries mate, you have nothing to excuse yourself for. Your English is fine, keep up the good work and you'll be fluent soon enough!

Unfortunately it sounds like you've learned this the hard way - you should've backed up your important files right away after you've dropped the hard drive and after that you should've scanned it with an HDD diagnostics tool, to see if there were any errors or bad sectors.

As for the situation now, I'd recommend that you open Disk Management, to see if the drive is recognized there and post a screenshot of what you see about the HDD and its partitions (you can use imgur.com to upload the image). Here's how to access it: How to access Disk Management in Windows to manage hard drives

Having in mind the drive is recognized by the computer, you could try out some data recovery options like: accessing it via Ubuntu Live USB (this is basically a freeware, bootable, portable version of Linux), to see if the HDD is properly recognized and if you can get to your files to retrieve them; or try out some data recovery programs: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html and http://pcsupport.about.com/od/filerecovery/tp/free-file-recovery-programs.htm.

Please keep me posted.