Question Trying to change Wifi password, can't login to router, no matter what I try.

[maddux4163]

The good old fashioned 192.168.1.1 does not work. Tried the default gateway and tried 3-4 browsers

This is at my work place, small work place. I ran ipconfig/all and below is what is says

Windows IP Configuration

Host Name . . . . . . . . . . . . : Corey
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (7) I219-V
Physical Address. . . . . . . . . : 54-BF-64-90-0E-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 9A-03-8E-44-39-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
Physical Address. . . . . . . . . : 98-03-8E-44-39-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TP-Link Wireless USB Adapter
Physical Address. . . . . . . . . : 98-03-8E-44-39-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7982:c43b:aac6:c2b6%5(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.4.144(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, August 14, 2025 10:04:02 AM
Lease Expires . . . . . . . . . . : Friday, August 15, 2025 10:04:02 AM
Default Gateway . . . . . . . . . : 192.168.4.1
DHCP Server . . . . . . . . . . . : 192.168.4.1
DHCPv6 IAID . . . . . . . . . . . : 513278862
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2F-E7-9B-64-A4-BB-6D-9F-34-52
DNS Servers . . . . . . . . . . . : 192.168.4.1
208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[COLGeek]

Have you tried connecting with a wired connection? The address you should be using is 192.168.4.1 according to what you posted.

Your router may be configured to not allow wireless admin access.

Also, the router may require HTTPS vice HTTP.

 

[maddux4163]

Have you tried connecting with a wired connection? The address you should be using is 192.168.4.1 according to what you posted.

Your router may be configured to not allow wireless admin access.

I did, but can't recall if I did using that one or the "standard" one. (192.168.1.1)

Can try it again

 

[COLGeek]

I did, but can't recall if I did using that one or the "standard" one. (192.168.1.1)

Can try it again

The standard one is the one set by default out of the box. It won't work once changed, unless you reset the router.

 

[COLGeek]

In addition, the "standard" address for some routers is 192.168.0.1. Just depends on the manufacturer.

Regardless, looks like yours was changed as previously posted to 192.168.4.1.

 

[maddux4163]

The standard one is the one set by default out of the box. It won't work once changed, unless you reset the router.

Hmmm… can't reach this page​

192.168.4.1 refused to connect.

Try:

• Search the web for 192 168 4 1
• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

 

[COLGeek]

Hmmm… can't reach this page​

192.168.4.1 refused to connect.

Try:

• Search the web for 192 168 4 1
• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

Did you try both HTTPS and HTTP?

 

[maddux4163]

Hmmm… can't reach this page​

192.158.4.1 took too long to respond

Try:

• Search the web for 192 168 4 1
• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

 

[maddux4163]

yeah. One with Https:// amd with HTTP://

 

[COLGeek]

Hmmm… can't reach this page​

192.158.4.1 took too long to respond

Try:

• Search the web for 192 168 4 1
• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

That address was a typo from earlier (now corrected).

 

[COLGeek]

Is this a privately owned router or one provided by your ISP? Did you set it up, or did someone else?

 

[maddux4163]

That address was a typo from earlier (now corrected).

figured, but tried it anyhow lol

 

[maddux4163]

Is this a privately owned router or one provided by your ISP? Did you set it up, or did someone else?

Not sure tbh. We use Spectrum, the password has been changed by an employee who knows how long ago.

tbh not sure if it is a modem/router in one or not. The modem is Spectrum for sure and not owned by us

 

[kanewolf]

yeah. One with Https:// amd with HTTP://

As was said by @COLGeek a wired connection may be required.
If this is critical, it may be time to factory reset and start over.

 

[COLGeek]

At this point, sounds like you aren't sure about this router. If it was me, I would factory reset it and then make sure whoever is supposed to administer it knows the setup and account information.

There could be a setting that restricts what device/IP can access the admin account.

 

[maddux4163]

https://imgur.com/a/u9eTpKN

View: https://imgur.com/a/u9eTpKN

https://imgur.com/a/RAiWH5X

View: https://imgur.com/a/RAiWH5X

https://imgur.com/a/JfEhj4e

View: https://imgur.com/a/JfEhj4e

 

[maddux4163]

As was said by @COLGeek a wired connection may be required.
If this is critical, it may be time to factory reset and start over.

nothing critical, they just ask me to change the PW.

But hell not sure which one is even our router at this point lol

 

[COLGeek]

I see what appears to be two routers in the pictures. The HAP AC2 and the Arris.

Who administers your network?

 

[maddux4163]

At this point, sounds like you aren't sure about this router. If it was me, I would factory reset it and then make sure whoever is supposed to administer it knows the setup and account information.

There could be a setting that restricts what device/IP can access the admin account.

How would we factory reset and would that throw off everyone for being online and what not? Also I would be scared I would factory reset it and STILL cant get "into" the router then the solution just became worse than the problem

 

[maddux4163]

I see what appears to be two routers in the pictures. The HAP AC2 and the Arris.

One does our phones I think. So appears the Spectrum one is simply a modem and not a router

 

[COLGeek]

Lets start with this...Why are you trying to access the router now?

 

[maddux4163]

Lets start with this...Why are you trying to access the router now?

Just to change our wifi password. We all know it, but the owner wants a more simple one for customers. Kinda dumb if you ask me. We have signs posted with our wifi password lol

 

[maddux4163]

I see what appears to be two routers in the pictures. The HAP AC2 and the Arris.

Who administers your network?

No one lol Whoever installed that 2010 era equipment and that is all. We do not have anyone overseeing our network or anything of the sort.

 

[COLGeek]

Yep the Arris seems to be for your phones: https://www.cox.com/business/support/arris-tm804.html

The manual for the router is located here: https://help.mikrotik.com/docs/spaces/UM/pages/16351533/hAP+ac²

This might come in handy for a reset: https://forum.mikrotik.com/t/reset-router-router-mikrotik-hap-ac2/160613

Resetting will kick everyone off the network. Depending on whether you use DHCP or fixed IPs (or both) you could have a little downtime resetting end users.

 

[COLGeek]

No one lol Whoever installed that 2010 era equipment and that is all. We do not have anyone overseeing our network or anything of the sort.

Not good, nor is the simple password change. Do customers use the same wireless network as employees?