Question Two completely different motherboards, Windows 11 doesn't detect onboard sound device on either of them ?

[Krelmish]

Hello. So i have an issue that just doesn't seem to make sense.

I previously had an ASUS Prime A520M-A II motherboard with a Ryzen 7 5800x, 32GB Ram and a 2070 Super. Everything worked as it should including the onboard sound until one day i boot my PC and suddenly there is no onboard sound. Windows doesn't detect it at all. I did all the usual troubleshooting and fixes but nothing. I wasn't particuarly bothered though as i would be upgrading motherboard soon.

So i buy a 4070 Super and because i also had a gen4 nvme drive i bought an MSI B550-A Pro. Installed everything and did a clean windows 11 install, no issues. Except windows is still not detecting onboard sound at all. I went through all the usual troubleshooting, tried many different fixes etc but nothing. I even installed a base no updates version of windows 11 and even windows 10 and still not detecting. On this motherboard there is a USB-C connection which actually outputs sound if i plug in a USB-C to 3.5mm audio jack which makes things even more confusing.

In device manager under system devices is 2 High Definition Audio Controller listed and they are enabled and according to windows working.

I just don't understand. On my old motherboard i figured maybe it just became faulty but the same issue on a totally different motherboard? Any ideas please?

Much appreciated

 

[rgd1101]

install the latest drivers from motherboard manufacturer ?

 

[Krelmish]

install the latest drivers from motherboard manufacturer ?

Yes i tried that. I tried the drivers from my motherboard website and the ones from realtek website. I checked the specs to make sure i was installing the correct drivers. Still nothing. Despite installing the drivers there is no Realtek audio service in Services.

 

[boju]

What sound system is being used?

Bit of a stretch that both motherboard audio has failed. I'd look elsewhere if you haven't already like the actual speaker unit for power and connection. Try headphones as well.

 

[SkyNetRising]

In device manager under system devices is 2 High Definition Audio Controller listed and they are enabled and according to windows working.

Sound is probably going out through monitor connection (HDMI or DisplayPort).
Select a proper sound output device through Sound Settings.