Unable to get Netflix to stream at 4K

[Guest]

I just bought a 4k monitor but Netflix won't stream at it.
I have:
- 4K monitor
- Displayport 1.2 connection
- Netflix UHD package
- Microsoft Edge and Netflix app (doesn't work on either)
- 250 mbps down
- 7th gen CPU, Z270 motherboard and GTX 1070

It says HDCP compatible in nvidia control panel.
I meet all the requirements so I'm unsure why it's not working

 

[larsv8]

Do you get the upgraded package from Nextflix?

 

[captaincharisma]

make sure you have the right netflix sub.

 

[Guest]

I said I have the Netflix UHD package in my original post.

 

[larsv8]

How is it not working?

An error messgae?

Just wont play?

Cant select the HD programs?

 

[captaincharisma]

if you have the right sub from netflix then it is either an issue with your net connection not having enough bandwidth to stream 4K content or your GPU is not capable of outputting 4K resolutions

 

[Guest]

Neither.

 

[captaincharisma]

Neither.

and yet you never mentioned your computer specs like what GPU and monitor you have

 

[Guest]

Neither.

and yet you never mentioned your computer specs like what GPU and monitor you have

I did say what GPU I have and I have a 4k monitor, it doesn't really matter. You can read right?

 

[captaincharisma]

Neither.

and yet you never mentioned your computer specs like what GPU and monitor you have

I did say what GPU I have and I have a 4k monitor, it doesn't really matter. You can read right?

lol nice attitude. good luck with finding a solution

 

[Guest]

Neither.

and yet you never mentioned your computer specs like what GPU and monitor you have

I did say what GPU I have and I have a 4k monitor, it doesn't really matter. You can read right?

lol nice attitude. good luck with finding a solution

I already did. No thanks to you. You should take some online courses and learn how to read.

 

[Theelectricee]

I am in the same boat. I just bought a new samsung 4k monitor, have new computer with nvidia 1070...Is Display port 1.2 connection HDCP 2.2 compliant? I found that is where the rub is. Many monitors are not HDCP 2.2 compliant which is a proprietary DRM encryption to prevent people from stealing the ultra data. Most TVs have this, but monitors are slow to adopt.

I just bought a 4k monitor but Netflix won't stream at it.
I have:
- 4K monitor
- Displayport 1.2 connection
- Netflix UHD package
- Microsoft Edge and Netflix app (doesn't work on either)
- 250 mbps down
- 7th gen CPU, Z270 motherboard and GTX 1070

It says HDCP compatible in nvidia control panel.
I meet all the requirements so I'm unsure why it's not working

 

[willchan1]

I had been struggling with the same problem. Thought I would share what I learned. (See the statement from the link below.) The lines highlighted in bold red were the reason I was unable to get 4K Netflix working.

http://nvidia.custhelp.com/app/answers/detail/a_id/4457/~/preview-of-4k-uhd-netflix-content-on-nvidia-gpus

"To enable Netflix UHD playback, the following is required:
NVIDIA Driver version exclusively provided via Microsoft Windows Insider Program (currently 381.74).
No other GeForce driver will support this functionality at this time
If you are not currently registered for WIP, follow this link for instructions to join: https://insider.windows.com/
NVIDIA Pascal based GPU, GeForce GTX 1050 or greater with minimum 3GB memory
HDCP 2.2 capable monitor(s). Please see the additional section below if you are using multiple monitors and/or multiple GPUs.
Microsoft Edge browser or Netflix app from the Windows Store
Approximately 25Mbps (or faster) internet connection."

 

[kevin.callaghan.us]

I had been struggling with the same problem. Thought I would share what I learned. (See the statement from the link below.) The lines highlighted in bold red were the reason I was unable to get 4K Netflix working.

http://nvidia.custhelp.com/app/answers/detail/a_id/4457/~/preview-of-4k-uhd-netflix-content-on-nvidia-gpus

"To enable Netflix UHD playback, the following is required:
NVIDIA Driver version exclusively provided via Microsoft Windows Insider Program (currently 381.74).
No other GeForce driver will support this functionality at this time
If you are not currently registered for WIP, follow this link for instructions to join: https://insider.windows.com/
NVIDIA Pascal based GPU, GeForce GTX 1050 or greater with minimum 3GB memory
HDCP 2.2 capable monitor(s). Please see the additional section below if you are using multiple monitors and/or multiple GPUs.
Microsoft Edge browser or Netflix app from the Windows Store
Approximately 25Mbps (or faster) internet connection."

You didn't say what CPU or monitor you have. If you have 7th gen CPU, try using the dedicated graphics ports instead of the GTX card. If you don't have a 7th gen CPU, try reinstalling GTX driver.