Question Unable to Locate Serial Number for ASUS RTX 4090 GPU

[aldelemy]

Hello everyone,

I’m reaching out to the community for help with an issue I’m facing regarding my ASUS TUF Gaming GeForce RTX 4090 GPU. Despite multiple attempts, I’ve been unable to locate or identify the serial number of the graphics card, which is essential for warranty claims or support from ASUS.

Here’s a summary of what I’ve tried so far:

1. Physical Inspection: I’ve checked every visible part of the GPU, including the exterior and PCB (after carefully disassembling it). Unfortunately, I couldn’t find a label with the serial number anywhere.
2. Software Tools: I used GPU monitoring and diagnostic software (like GPU-Z and AIDA64), but the serial number does not appear in the results.
3. Barcode Confusion: The barcode label on the back of the card did not contain the required serial number when I contacted ASUS support.

I’ve already reached out to ASUS, but their responses so far have not been helpful. Since this card is performing exceptionally well and has been tested with various stress and performance tools, I am sure it’s not a counterfeit. However, I can’t proceed with ASUS support or warranty claims without the serial number.

Has anyone faced a similar issue with ASUS GPUs? Are there any hidden locations or software tools that could help identify the serial number? Any guidance or advice would be greatly appreciated.

Thank you for your help!
Ahmad

 

[Ralston18]

You may be able to use Powershell.

Google:

"powershell get gpu serial number"

You may need something like the following cmdlet.

Get-PNPDevice -Class 'Display' | Format-List

Open Powershell as admin.

You can copy and paste cmdlet at the PS> prompt.

The serial number may be embedded in one of the ID fields.

Get's only gather data and do not change anything.

Reference:

https://learn.microsoft.com/en-us/p...evice/get-pnpdevice?view=windowsserver2022-ps

If Get-PNPDevice does not work then you may need to try Get-WmiObject.

 

[aldelemy]

You may be able to use Powershell.

Google:

"powershell get gpu serial number"

You may need something like the following cmdlet.

Get-PNPDevice -Class 'Display' | Format-List

Open Powershell as admin.

You can copy and paste cmdlet at the PS> prompt.

The serial number may be embedded in one of the ID fields.

Get's only gather data and do not change anything.

Reference:

https://learn.microsoft.com/en-us/p...evice/get-pnpdevice?view=windowsserver2022-ps

If Get-PNPDevice does not work then you may need to try Get-WmiObject.

Dear ralston18,

Thank you so much for your help. Unfortunately, I did what you advised, but I did not get the serial number. Please have a look at the results :

Caption : NVIDIA GeForce RTX 4090
Description : NVIDIA GeForce RTX 4090
InstallDate :
Name : NVIDIA GeForce RTX 4090
Status : OK
Availability :
ConfigManagerErrorCode : CM_PROB_NONE
ConfigManagerUserConfig : False
CreationClassName : Win32_PnPEntity
DeviceID : PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\4&3CFE0B2&0&0009
ErrorCleared :
ErrorDescription :
LastErrorCode :
PNPDeviceID : PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\4&3CFE0B2&0&0009
PowerManagementCapabilities :
PowerManagementSupported :
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : DELEMY
ClassGuid : {4d36e968-e325-11ce-bfc1-08002be10318}
CompatibleID : {PCI\VEN_10DE&DEV_2684&REV_A1, PCI\VEN_10DE&DEV_2684, PCI\VEN_10DE&CC_030000,
PCI\VEN_10DE&CC_0300...}
HardwareID : {PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1, PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043,
PCI\VEN_10DE&DEV_2684&CC_030000, PCI\VEN_10DE&DEV_2684&CC_0300}
Manufacturer : NVIDIA
PNPClass : Display
Present : True
Service : nvlddmkm
PSComputerName :
Class : Display
FriendlyName : NVIDIA GeForce RTX 4090
InstanceId : PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\4&3CFE0B2&0&0009
Problem : CM_PROB_NONE
ProblemDescription :



PS C:\WINDOWS\system32> Get-WmiObject Win32_PnPEntity | Where-Object {$_.PNPClass -eq 'Display'} | Format-List


__GENUS : 2
__CLASS : Win32_PnPEntity
__SUPERCLASS : CIM_LogicalDevice
__DYNASTY : CIM_ManagedSystemElement
__RELPATH : Win32_PnPEntity.DeviceID="PCI\\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\\4&3CFE0B2&0&0009"
__PROPERTY_COUNT : 26
__DERIVATION : {CIM_LogicalDevice, CIM_LogicalElement, CIM_ManagedSystemElement}
__SERVER : DELEMY
__NAMESPACE : root\cimv2
__PATH : \\DELEMY\root\cimv2:Win32_PnPEntity.DeviceID="PCI\\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\\4&3CFE0B2&0&0009"
Availability :
Caption : NVIDIA GeForce RTX 4090
ClassGuid : {4d36e968-e325-11ce-bfc1-08002be10318}
CompatibleID : {PCI\VEN_10DE&DEV_2684&REV_A1, PCI\VEN_10DE&DEV_2684, PCI\VEN_10DE&CC_030000, PCI\VEN_10DE&CC_0300...}
ConfigManagerErrorCode : 0
ConfigManagerUserConfig : False
CreationClassName : Win32_PnPEntity
Description : NVIDIA GeForce RTX 4090
DeviceID : PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\4&3CFE0B2&0&0009
ErrorCleared :
ErrorDescription :
HardwareID : {PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1, PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043, PCI\VEN_10DE&DEV_2684&CC_030000, PCI\VEN_10DE&DEV_2684&CC_0300}
InstallDate :
LastErrorCode :
Manufacturer : NVIDIA
Name : NVIDIA GeForce RTX 4090
PNPClass : Display
PNPDeviceID : PCI\VEN_10DE&DEV_2684&SUBSYS_889A1043&REV_A1\4&3CFE0B2&0&0009
PowerManagementCapabilities :
PowerManagementSupported :
Present : True
Service : nvlddmkm
Status : OK
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem

 

[Ralston18]

Not surprising.

Likewise for a system with a GT 1030:

Caption : NVIDIA GeForce GT 1030
Description : NVIDIA GeForce GT 1030
InstallDate :
Name : NVIDIA GeForce GT 1030
Status : OK
Availability :
ConfigManagerErrorCode : CM_PROB_NONE
ConfigManagerUserConfig : False
CreationClassName : Win32_PnPEntity
DeviceID : PCI\VEN_10DE&DEV_1D01&SUBSYS_11C7196E&REV_A1\4&28F01FCD&0&0008
ErrorCleared :
ErrorDescription :
LastErrorCode :
PNPDeviceID : PCI\VEN_10DE&DEV_1D01&SUBSYS_11C7196E&REV_A1\4&28F01FCD&0&0008
PowerManagementCapabilities :
PowerManagementSupported :
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : CHANTILLY
ClassGuid : {4d36e968-e325-11ce-bfc1-08002be10318}
CompatibleID : {PCI\VEN_10DE&DEV_1D01&REV_A1, PCI\VEN_10DE&DEV_1D01, PCI\VEN_10DE&CC_030000,
PCI\VEN_10DE&CC_0300...}
HardwareID : {PCI\VEN_10DE&DEV_1D01&SUBSYS_11C7196E&REV_A1, PCI\VEN_10DE&DEV_1D01&SUBSYS_11C7196E,
PCI\VEN_10DE&DEV_1D01&CC_030000, PCI\VEN_10DE&DEV_1D01&CC_0300}
Manufacturer : NVIDIA
PNPClass : Display
Present : True
Service : nvlddmkm
PSComputerName :
Class : Display
FriendlyName : NVIDIA GeForce GT 1030
InstanceId : PCI\VEN_10DE&DEV_1D01&SUBSYS_11C7196E&REV_A1\4&28F01FCD&0&0008
Problem : CM_PROB_NONE
ProblemDescription :

I have the original box and could not map the box serial number to any of listed "ID"s.

However, it is possible that the box may not be the right box..... TBD.

= = = =

In the mean time check for a serial number this Nvidia link:

https://nvidia.custhelp.com/app/answers/detail/a_id/2040

My results from the link did not match the box either.

I will see what else I can find.