Earlier this morning I woke up to find my computer not working properly. The keyboard was refusing to type certain letters, so I had figured it might be sticky keys (my computer loves to put on sticky keys). However, in the past whenever I typed a letter (such as the letter L would lock the screen) it would bring up a function. Today, however, it did not do that; it would just act as if I never typed letters in the first place.
Some of the keys worked, like some of the letters and all the numbers, but the keys like ctrl, fn, and alt didn't work.
So, I went on my phone (as it was incredibly frustrating to type on my computer, I had to bring up the on screen keyboard) and googled for some answers. I saw someone who had a problem on a Microsoft thread, and a Microsoft staff / official had replied that a method to try would be shutting the computer off completely. (I had restarted my computer earlier, and normally that fixes it but it hadnt this time)
So, I shut my computer off and turned it back on again. Now, I'm greeted by the System Information screen. The screen prompts me to press Esc to continue.
Except, when I press the esc key, nothing happens. I tried looking up more solutions, I even sent a question on Microsoft forums hours and hours ago, and no response. I'm a digital artist (I do not use PhotoShop, as I know Photoshop has a problem with Esc) and it is important I try and fix this so that the people who have commissioned me aren't inconvenienced.
Can anyone try and give some more suggestions? I've tried a few things already: removing the battery, trying to restart again, trying to toggle off sticky keys, as well as removing all USB devices that were plugged in. Its a HP notebook PC if that helps any. Thank you to anyone who replies, I am on my phone right now (legitimately nothing I try is getting me through this system information screen) and my phone is hooked to my email, so I will try to get back to any replies as quick as possible since I'm doing nothing but sitting here trying to find more answers. Thanks!
Some of the keys worked, like some of the letters and all the numbers, but the keys like ctrl, fn, and alt didn't work.
So, I went on my phone (as it was incredibly frustrating to type on my computer, I had to bring up the on screen keyboard) and googled for some answers. I saw someone who had a problem on a Microsoft thread, and a Microsoft staff / official had replied that a method to try would be shutting the computer off completely. (I had restarted my computer earlier, and normally that fixes it but it hadnt this time)
So, I shut my computer off and turned it back on again. Now, I'm greeted by the System Information screen. The screen prompts me to press Esc to continue.
Except, when I press the esc key, nothing happens. I tried looking up more solutions, I even sent a question on Microsoft forums hours and hours ago, and no response. I'm a digital artist (I do not use PhotoShop, as I know Photoshop has a problem with Esc) and it is important I try and fix this so that the people who have commissioned me aren't inconvenienced.
Can anyone try and give some more suggestions? I've tried a few things already: removing the battery, trying to restart again, trying to toggle off sticky keys, as well as removing all USB devices that were plugged in. Its a HP notebook PC if that helps any. Thank you to anyone who replies, I am on my phone right now (legitimately nothing I try is getting me through this system information screen) and my phone is hooked to my email, so I will try to get back to any replies as quick as possible since I'm doing nothing but sitting here trying to find more answers. Thanks!
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